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"Very pleased with the job. Both installers and customer service dept. were very professional. Remarkable clean up afterwards. We had a small issue with current cracks at the entrance of both garage doors. They came right back out and refilled them."

"This was a unique circumstance for the extremely wet area. The house foundation (footer) was directly on top of uneven sandstone as was the majority of the floor; along with a fair amount of mud. This also led to difficulties with 'cutting' a channel to accommodate the drain and gravel, as well as the Polydrain (the footer was taller than normal basements). However, the crew was able to overcome these issues; it just took an extra day (for one person, not the entire crew). Two sumps had to be installed due to the design of the house; these pits had to be chiseled out of solid sandstone, mind you. This also meant two drain outlets had to be installed after exiting the house, one of which had to go under a sidewalk. The crew was always polite, taking time to answer my questions and concerns. The work they did was absolutely fantastic. The attention to details was the best I have seen in quite some time from a company contracted for a specific job -- and I've dealt with many contractors. Not only did they take away the material chiseled out from the basement, they did the same for excess dirt after trenching for the discharge pipe -- and they even put down coated grass seed over the new trenches. One of the outlets had to go under a deck; both through flower gardens. When they were done, you would never had known what they had to move, or remove, to have access to those areas. I had several outfits -- both local and regional/national -- come out to give estimates and was most impressed by Engineered Foundation Solutions from the onset. They were slightly higher on cost estimate than the others, but you truly get what you pay for in this case. The knowledge they exhibited from the estimator alone put some of the other companies to shame. He even found a water source under the footer that no other company saw. I cannot stress how impressed I was with this company's crew and the work they performed. I would use them again, and HIGHLY recommend them to anyone with a water problem in their basement!"

"This one-star rating is generous! We are seven weeks into a four-day job at our house! The have been back three times to finish the job and it is still not done. My back yard is a mud pit! I have been informed by the "office" that it will take two more weeks before I can be put on the schedule for a crew to come back. The crew is working from their Lancaster office, and the managers won't return phone calls and are hiding behind the receptionist. I work just a few miles from their Lexington office, so I decided to pop in and talk to a different person only to find out that there is no staff in this office. The website for the Lexington office has a picture of the building and posted hours of 9 am to 6 pm, but it is just a building with mailboxes and a few shared meeting rooms used by several companies. Customer service is absolutely horrible. Think twice before hiring USS!"