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"This one-star rating is generous! We are seven weeks into a four-day job at our house! The have been back three times to finish the job and it is still not done. My back yard is a mud pit! I have been informed by the "office" that it will take two more weeks before I can be put on the schedule for a crew to come back. The crew is working from their Lancaster office, and the managers won't return phone calls and are hiding behind the receptionist. I work just a few miles from their Lexington office, so I decided to pop in and talk to a different person only to find out that there is no staff in this office. The website for the Lexington office has a picture of the building and posted hours of 9 am to 6 pm, but it is just a building with mailboxes and a few shared meeting rooms used by several companies. Customer service is absolutely horrible. Think twice before hiring USS!"

"Engineered Foundation Solutions waterproofed my basement in May 2018 and I was waiting until we had some significant rain falls before writing this review. We had significant rain falls on 9/17/18, 10/6/2018 and 12/31/2018 and I am very happy to say that my basement stayed completely dry each time. My house is about 50 years old and has always flooded about three or four times a year since I moved into it in 1989. In 2011 I invited four different contractors, including Engineered Foundation Solutions, to review my basement flooding issue and after meeting with them and reviewing their quotes I decided to try to resolve the issue myself. Over the years I installed three sump pumps in various locations in and around my basement and it helped with medium rain falls but did not fix the issue with significant rain falls. In early 2018 I invited three of the contractors back, including Engineered Foundation Solutions, to review my problem again. Brian with Engineered Foundation Solutions was the only representative that was still with his company. The other two companies sent different representatives since their representatives that met with me in 2011 were no longer with their companies. Brian was thorough and professional and discussed the different options with me to resolve my flooding problem and I decided to go with Engineered Foundation Solutions even though they did not have the cheapest solution. Their lifetime guarantee helped to seal the deal. It took four workers three full days to complete the work and I was kept in the loop the whole time as to what they were doing and why and they answered all of my questions completely along the way. The workers were also professional and courteous and their work was not easy work. They cleaned up the basement very well when they finished but understand that a job of this size required additional cleanup on my part to get the basement “back to normal”. After seeing how well their solution worked during three major rain falls, I could not be happier with their service and I very highly recommend them to anyone needing to resolve a flooding basement issue. I would definitely hire them again."