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"Porch looks 100% better than it did. Cracks filled - grout matches fairly well - you can't spot the patches unless you get close and really look for them, which is good considering the house if 80 years old so there is some discoloration. They went around with me to make sure I was happy before they cleaned up."

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About 6 men did the work. They were very organized. They covered the path from the door to the basement where the inside work was done. They were polite, professional. The foreman kept us abreast of progress. He did took seriously questions that my wife and I had. He did not talk down to my wife. They moved and covered up everything in the basement with plastic. I had moved a lot of  stuff out ahead of time. They dug about a one foot wide trench along the inside  perimeter of the basement, installed drain pipe and re-cemented with several vents. The pipe runs to the new sump pump. They did repairs and drainage on the outside perimeter as well. Everything was hooked up to pre-existing storm drains. The work took three days.

My only mild complaint is that the utility sink in the basement pitches slightly forward, and so it does not drain as completely as it should. I did not ask them to fix it.

We had this done in response to water in the basement. We did not have a sump pump prior to this and had 9 inches of water in the basement last February. We have not had much rain, and so I cannot verify that all is OK, but it seems to be at this point.

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"The project: Frank's Basement Systems installed new drain tile around about 75% of my basement. They also added their BrightWall in a few areas. Pros: First of all, the project was completed, and I'm very pleased to say that the drain tile seems to be doing it's job. When it rains I'm not seeing any water in the formerly-problematic corner of the basement, so that's a big success. I'll add that our salesperson Ray was an absolute all-star to work with. He did not try to upsell us, and he stayed in communication after the job to make sure we were satisfied. He really made us feel like he wanted what was best for us and our home, and we tremendously appreciated that. Cons: The whole crew called out on the second day what was supposed to be a two-day job, so it ended up taking much longer than we hoped. That second day was a Friday, so we were stuck with the basement a mess over the weekend and into the next week, which was tough. The drain tile had to go under the stairs to the basement and those stairs were absolutely demolished and had to be replaced. They told me while they were on-site that it was going to be my responsibility to replace them which left me without the bottom three stairs to my basement for a couple of weeks, but ultimately they connected me with a contractor who put new stairs in for us. During the job they accidentally caused a leak in one of my steam pipes, but they also helped me find a company that would replace that as well. Lastly, they left the basement a dusty mess. In fact, we still have to wear specific shoes into the basement because even after vacuuming and mopping a few times, it is still so dusty, and that dust gets tracked to the rest of our house if we leave our "basement shoes" on and go anywhere else. Overall: Frank's gave us a good price and, again, we sincerely appreciated Ray's guidance before and after the job. The most important thing is that the drain tile is working, so despite a few challenges we are satisfied with the outcome. We will be calling Ray back in a couple of years when we need to do the rest of the basement...hopefully some of the dust will be gone by then!!"

"I had a small but complicated, hard to access, and structurally essential repair job on a 60-year-old concrete deck attached to my 280-year-old Pennsylvania limestone farmhouse. I contacted several masons listed for my area on Home Advisor, and included Mr. Grady as a long shot -- I read about his expertise with historical structures and wished I had access to such an expert craftsman, but I didn't think he'd be interested in my teeny job and assumed I wouldn't be able to afford him anyway. He was the first one to return my call and to look at the job, and I thought his price was fair. I believe now it was way more than fair, considering the time he spent. He did extensive research, going over a structural engineer's report I had done previously on the deck and even examining the original architectural drawings and materials invoices from 1959. He showed up at least three times to complete the repair in stages, and has been back a half a dozen times since then to check the job -- and my location is not exactly in his neighborhood. He accepted only enough payment in advance to pay for lodging for himself and his assistant when they stayed nearby one night in order to be there early the next morning. He gave and continues to give free advice about preserving my stone house and patio. If you prod him a little, he might even share some of his personal philosophy, earned over a lifetime of work that is clearly more of an art form than a job to him. Overall, I'd say you can hire one of many competent contractors and get an adequate job, or you can hire Mr. Grady and get superior work by someone who cares about your property as much as you do."

"Went great! we were able to rent the house we loved . Process was great and my questions were answered immediately. Cassie Ott provides great customer service and made the process easy ."

"It was very successful. No water coming in the summer after, even with heavy rain. My only complaint was dust over everything because the workmen had to haul out broken concrete through the house. There was no other door leading outside. Fadale company hired a company to clean upstairs.
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"Good. CHW connected us with MJ Services for an appointment. MJ Services technician came to the house on the morning of the appointment date, assessed, found and reported the broken equipment. He placed a temporary solution to keep the house warm during Christmas break while we waited for the parts to come in. In the afternoon, CHW sent me a note that the equipment was ordered and provided an estimated delivery date, and arranged a follow up appointment to replace the broken part."

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To begin with Randy was the only contractor to arrive on time for his initial estimate. Right from the start he was very thorough. He took the time to get to know my wife and I along with the type of job we wanted, what styles we were interested in and how we anticipated it all coming together. My wife is the home remodeling expert in the family in terms of decorating, styles, color and finish coordination. Randy clicked with her from the start and added several features that really enhanced the project.

When he presented his estimate a week later (and right on time), he described the process, documented all the work in the contract and guaranteed the price with no add-ons. (barring any major changes on our part of course). Four weeks later he came through. His crew and partner contractors arrived on time. All of them were very thorough, polite, clean and demonstrated an extraordinary attention to detail and craftsmanship. Randy was on site regularly to check on progress and constantly kept in touch with us to assure our satisfaction. He accommodated us with a few changes along the way and promptly took care of any problems that arose during construction and never added a penny to the price.

I wanted a real contractor that could and would coordinate the entire project including all the planning, labor scheduling and supply ordering. Randy delivered on all of those. Don't let our price scare you away from him. My wife has expensive taste and much of that cost is related to the high end materials and cabinetry we picked out. I think Randy's labor and supply costs were reasonable and given the superior craftsmanship and service that we received, it was money well spent. A kitchen can be a very emotional and inconvenient remodel project to undertake. I cannot imagine any contractor accommodating us as well as Randy.

We cannot say enough good things about the service we received and we most certainly recommend him for any home remodeling, construction or repair needs. In fact, we are already committed to using him for a bathroom remodel and all our future home improvements.

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"Everything from consult to install was fantastic, the whole team is very polite and respecting of your home. Since their system has been installed we haven't had a single drop of water in the basement where before we would get 2 to 3 inches of standing water!!!"

"We've got American Home Shield. So that kinda varies but united air temp has done some work for us. Probably a couple years ago, I think so. I think its two years ago. They did work on our air conditioning. Well you know with American Home Shield you only pay $75.00. You sign up for a year , its like something you subscribe to.  You call and contact American Home Shield and they have somebody contact you whose in line with their services and agrees to work with them. You pay $75.00 and if its not done correctly for each visit but if they come back twice you don't pay again. Its like 400 and something a year. Its fabulous, its fabulous. If you need plumbing , H VAC, lighting, its amazing. Its worth every dime. And if they can't fix it they replace it at no charge unless you want to upgrade There are some different companies but even when we refinanced our house they had us, no we bought another house in Winchester for our son. And they made us have it in with our policy and they use American Home shield. its fabulous and you don't have to do the searching or anything, If you aren't happy you just tell American Home shield. One time United Air Temp tried to talk us into , they did some plumbing work too, and they were going try to talk us into replacing it with a cheap model. That isn't American Home Shield policy its with the same thing or you can pay to upgrade. Pay the balance of an upgrade. We use it all the time. When my son has issues with his house I tell him just call American Home Shield. They guarantee they will be out within 72 hrs but its usually within 24 hours. We contacted them last week about my son's air conditioning. They came out right away, they had to order something. They had to come back out and they did last Wednesday and they fixed it."