
Serving Mamaroneck, NY and surrounding areas
Approved
In business since 1998
Free estimates
Emergency services offered
"I would give Champion and Danny an A++ if I could. We have a 1934 Tudor house with original wood (oak) windows and doors. The old single pane windows were drafty and hard to open, and the exterior storm windows (from the 1950s) were ugly and ineffective. The wood window frames and doors were beat up and the shellac finish had bubbled and cracked. I go into more detail about the window replacement shopping process below because it took us a long time to figure out the right way to do it. Danny knew exactly how to do this job! The window installation was fairly simple but the refinishing of the window frames and doors was really handcrafted, so the entire job took six weeks from the construction start date (and another eight weeks from time we agreed on the scope until the windows arrived and the installation began). Danny and every member of his team had exceptional customer service. They arrived on time, and called to let us know they were five minutes away. Every person associated with the job put in a full day’s work with exceptional focus on the job at hand. There were frequent check-ins to make sure we were on board with decisions about say leaving hardware on the doors or variations in stain color. They left the house spotless every day and were considerate of noise, cats, home office work, everything. The work is stunning and reflects craftsmanship and attention to detail that went far beyond our standards. The windows Danny recommended (Trimline), while not a name brand, are fantastic and much better quality in our view than the Andersen product sold by Home Depot. The price was fair and worth every pretty penny. Danny threw in a major gift—a custom rebuild of an attic window frame and door—that we would have happily paid for. The window shopping process prior to Danny was horrible. We approached Renewal by Andersen, their home remodel unit. The sales person required both spouse and me to sit through a 1-1/2 hour meeting that felt like a slimey time share pitch. The quote—three times any reasonable quote—was accompanied by an excited call to the home office, where “the boss” authorized a one- time discount of 20% if we signed that contract at that minute. I was thisclose to reporting them to the Department of Consumer Affairs for abusive sales practices (I know there is no such thing but it made us angry). We then went to Home Depot, where we arranged for a contractor to come to the house and discuss the low-end Andersen product. It would be delivered raw, without stain to match our wood trim so we would have to hire a separate painter (oh it’s easy to do yourself he said). He didn’t fill us with much confidence. We didn’t look at Marvin or Pella windows —neighbors had a bad experience with a Pella installer and there didn’t seem to be much difference with Andersen at different price points. But honestly we were getting tired of looking at that point. Then I did research (yes I know that should have been the first step) and it was clear that the installer is more important than the window product. At this point, Federal labelling laws tell you how the window will keep out temperature and wind and sun, but if the window is installed improperly the product doesn’t matter. So we switched gears and looked for quality window installers. That’s how we got to Champion Home Remodeling and Danny. Danny recommended Trimline windows and we were skeptical—who heard of Trimline? Given our previous experience with window sellers we were worried he was motivated by a commission rather than the best window type. But that was not the case. More research showed that Trimline was a smallish factory outside of Pennsylvania, and the Brooklyn Heights historic district approved them. We compared a sample to the Andersen window at Home Depot and there was no comparison. Trimline was sturdier, easier to operate, aesthetically cleaner lines and indeed all that has proved to be the case now that they are installed. The warranties seemed to be identical to Andersen. Danny was extra careful in the measurements and ordering—texting me frequently to make sure he had the correct finish and style on the hardware, for example. Danny said the windows (we have 24 of them) would take a week to install and he could do it if the weather was above 40 degrees I think. So we installed in the middle of January (!) – we went on a trip, and they were in place when we returned. Danny and the installer both made sure we checked every window and understood how to open them for cleaning. Very easy. The staining of the wood interior window panels and the sanding and staining of the window frames and doors (22 doors) was labor intensive to say the least. Danny’s subcontractor John created a test window so we could review the color of the stain and the satin poly coat. Somehow they recaptured the beautiful deep red/brown oak we loved about the house and suddenly we could see gorgeous grain (hidden under years of wear and dirt and shellac) that was almost as vivid as a tiger maple type contrast. Danny and team were obsessive about details and patient even welcoming of every punchlist item, and came back many times when we realized that a spot was missed or they realized something needed more work. We added work in the middle of the job and the adjusted price was more than fair. It was a pleasure working with Champion and we will use them for all future large remodeling jobs."





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