Get matched with top boiler installation pros in Johnstown, NY

"5 STARS all the way! I am so pleased and so ready to say -- this firm,,,2 individuals were awesome! Personally I achieved OVER 38 years as a Supervisor& Manager in call centers. I believe that I recognize what customer service is. They not only met my expectations, they exceeded them. I contacted them and we met soon after on a day and time .... after I got home from work. They came out to view and measure what I wanted done. They listened and provided guidance and direction, all if an effort to realize a successful job. They left and by that evening sent me an estimate. I confirmed. They came over with paperwork to solidify the job.. I met these guys only a few times but I had confidence in them to buy all the materials based on my needs and wants. (I wanted to have these items done before another contractor comes to install new flooring in June,) An example of their following through to the end. My vanity counter in the bathroom --- i wanted to replace. They purchased all the materials at Home Depot. In the store as well as when the brought the counter top here, There was a HAIR LINE crack that went from the faucet hole to the basin. They called me in and asked if I saw a crack in the piece, NO i saw no crack .. He used light beam and scanned the vanity top, There was a HAIR LINE approx 8". inches long. Unbelievable. Returning to H.D. they got another. Look at it and it looked fine. When they went to take it out of the box, the packaging foam was stuck to a corner, Took a dollar coin piece out!! They knew that this H.D. had no more in stock. They found one at another H.D. They went there to retrieve it. Once back - job was completed. They were very timely .. when they said they would be here, they were. They took all the material and old pieces out. I had a dumpster at my complex. All done. When you make your phone call and they are on the list...make them your FIRST call. You will find that no others need to be contacted. NOTE: they called me the next day to inquire if I had any issues! NO, I had none."

"Brian the installer that did the gas furnace was phenomenal he was very kind and the service A1. explanation of things marvelous I Highly recommend this company ð thankyou Brian and Tom"

"Matt came to check out my boiler and was completely professional and upfront. I will definitely use Grasshopper Heating and cooling again"

"Very professional, efficient. They contacted me right away and installed within a week during the hottest time of year. Follow up after installation to see how things were. Excellent customer service."

"Came as scheduled. Installed new heater in restricted space. Did a great job."

"It was a tough getting the spoon out. The service man stayed with it, and finally got it out. Great service, very responsive, pleasant to work with. I was on a time table and they accommodated me. Would highly recommend them to anyone for plumbing needs.
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"Mr. Ferrell came to my home and picked up my dinosaur of a computer...a 2005 Dell Desktop.  For all intents and purposes, it was barely running.  If I was lucky, I was able to check my gmail and sometimes send a response.  Mr. Ferrell picked up my computer on his DAY OFF (Friday) and returned it to me on LABOR DAY.  He said that my computer had over 7,000 viruses on it. It was the most he had ever seen!  What I got back from him on Labor Day was the computer I purchased in 2005, but much better.
Mr. Ferrell installed an ENTIRE new operating system, he upgraded my ram, he re-installed his FREE virus protection.  Mr. Ferrell backed and restored ALL of my data.  And, if that was not enough, he updated my hardware system. And, he charged me $125 which I think is an incredible price due to the fact he gave me a BRAND NEW COMPUTER.
Mr. Ferrell is extremely professional, friendly, and incredibly efficient with his time and your money.  I just started using my new computer this week and I am in heaven.  No more viruses...no more waiting 10 minutes to pull up a website...and no more having to pull out all of my cords out of my modem and rebooting my computer.  I am thrilled with the job that Mr. Ferrell did and I would recommend him to anyone.
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Sunshine heating and cooling proudly serving Albany NY.with 15 years of experience in the industry, we are dedicated to providing top-notch HVAC solutions.

"North Country PHC was a great choice for me.  You should consider it, too.
After the first winter in my recently purchased 1870's vintage house, it was clear that the patchworked heating system, aging and inefficient, was a big problem.  Upstairs had circulating hot water, poorly installed.  Downstairs had old electric baseboards.  There are no ducts anywhere in the house.  What to do?  Call experts!  Several 'experts' then made proposals that fell short in a variety of ways.  
I met Matthew and Karlene Gucker, the owners of North Country PHC, at a home show.  They listened and told me they very much wanted an opportunity to make a proposal.  They followed up in writing to underscore their interest in my job.  As I had liked them immediately, I made an appointment and hoped they would deliver a quality proposal.  
Matthew arrived at the appointed time, toured my house, listened carefully to my goals, took his time and made careful notes.  Before departing, he told me in detail how he would address the problems I had identified, showed me some problems I had not seen with my inexperienced eye, and explained how he would address all my goals for this big job.  He even significantly reduced the cost of the job by salvaging the hot water circulating system by correcting the offending plumbing problems in its installation.  His was, by far, the best response I had received.  
He quickly followed up with a detailed written proposal that outlined the work, the equipment, the time frame and a meaningful breakdown of the costs.  
North Country removed one decrepit boiler and two very old gas water heaters.  In their place, I received one modern energy efficient combination boiler that heats the entire house, as well as provides potable hot water.  The upstairs hot water circulating system now works perfectly.  The old, offending plumbing that held it together is gone and new, properly installed plumbing has  it all working like a dream.  Downstairs, the house is heated by a radiant system that was readily installed from the basement.  The house is warm.  The boiler is silent and costs less than its predecessor to operate.  I have all the hot water I can use.  Mission Accomplished!
During the installation, one of the company's crew members was hospitalized.  No one could reasonably foresee this would happen.  Matthew and Karlene immediately informed me and ensured that it created no greater delay in my job than was absolutely unavoidable.  The communication from them both was excellent and the inconvenience to me was almost non-existent. They made sure I was never without heat or hot water.  The entire delay lasted no more than a few days.  For me, it amounted to no problem at all, but only because of the pro-active response from Matthew and Karlene.  This could happen to any employer at any time, but not all of them would handle it as well as North Country did.  Their attentiveness to the matter was excellent and much appreciated.
I always felt I was in good hands during this large job. My confidence never wavered that I was getting a great result.  I was rarely without heat or hot water, and then only for a matter of a few hours when essential, relevant work was being performed.  
I subsequently had other contractors in the house to perform some work unrelated to the heating upgrade.  I had to nudge them away from their enthusiastic examination of the work Matthew had done.  They were greatly impressed.  When the inspector from the local department of buildings came to review the finished work, he was also most enthusiastic about it.  He told me, "I never see work this good.  You got great work done here."  
Matthew has been back twice, at no cost to me, to check the work and make some small adjustments.  I don't know how this job could have been better.  Thank you, Matthew.  Thank you, Karlene.  
If you have plumbing or heating work to do, Matthew Gucker's expert input should be sought and carefully considered.  North Country PHC delivers.
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"Provider called at about 8pm the night before to cancel a Monday appointment.  Granted, this was during a rough winter, but a little more advanced notice would have helped.
Seemed to do a nice, thorough job on the air ducts, however the deal was for a fixed number of supplies & returns.  I had fewer supplies, but more returns, so I was charged a surcharge for each additional return, even though they were shorter than most of my supplies.
Could have done a better job cleaning up dirt and dust that accumulated on my floors around the vents that had piled up during the vacuuming. 
Staff was very nice.
All and all pretty good though, would probably use again.  My vents were filthy and now they are not.
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