Get matched with top shower glass pros in Cato, NY

"N/A. I don’t want to say anything else, and it will not submit without my saying some thing."

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"

"1) Renewal by Anderson doesn't show up on time. 2) Renewal by Anderson doesn't provide correct instructions for the homeowner. 3) Renewal by Anderson cannot measure correctly. 4) Renewal by Anderson cannot install moulding correctly. I work from home and can't "stand-by" waiting for a crew to show up late. I had asked what had to be done prepping for their arrival and I removed all window coverings and shades and anything within 3 feet of the windows. Pets were secured. I was told nothing on the OUTSIDE had to be removed. Well I had to remove the 3 flower boxes from the OUTSIDE of the front windows. Two different people from Renewal by Anderson measured the windows but the oak moulding was incorrect. Take a look at the photos of when they finally installed the oak moulding. The windows from Renewal by Anderson are great...everything else they do is terrible."

"Kate is a caring and talented woman, who offers at-home service with plenty of individualized attention to meet your needs. In the work I had done, she was able to use a beautiful antique frame that had suffered from neglect, restore it and repurpose it for another painting. She later came back and even hung it, as well as another picture. She is honest, fairly priced, willing to come to your home to provide full service and is a friendly person to work with. She's the first person I plan to call for future work and I highly recommend her"

"Everything went very well. Martin and Shane arrived on time, took out a foggy window, brought it back to the shop. Two hours later they were back with a new window installed it and left. They were friendly, professional and fast! A+++"

"They did an excellent job but the price is really high. There was a supervisor who was impolite in our house."

"BUYER BEWARE Short version: If you purchase a fireplace from Plank Road Fireplace be aware that you have a high chance of never receiving your fireplace or getting your money back. Long version: In December of 2024 we were looking to purchase a gas fireplace for our camp. We bought a fireplace from Plank Road Fireplace almost 20 years ago and had a great experience then, so we decided to buy from them again. We went to the store in late December and spoke with the salesperson and explained that we were interested in buying a fireplace but didn’t need it right away – the camp it was going in was still under construction. They said they could order the unit and hold it for us when it came in, and if we ordered it that day they could lock in the 2024 prices. My wife and I ordered the unit and put down $3200 that night. In February we still had not heard from Plank Road Fireplace, so we went there and asked if our unit was in. We were told that the bad winter weather had delayed shipments, but the unit should be in soon. March arrived and we had still not heard from Plank Road Fireplace, so we again went back to the store and inquired about our order. This time we were told that they were having issues with the distributor (something about the distributor having just been sold) and that the unit would be arriving in a week or so. At this point we began leaving messages with salespeople to have the owner, Mike, call us with an update. Mike never called. In early May we were ready for the fireplace to be installed at our camp, so we began calling them daily for any information. Most days they did not answer the phone. When we went to the store in person, sometimes they would be closed during normal business hours. One time when I arrived early to speak with someone, there was another individual already waiting at the door and he asked me if I was waiting for a fireplace I had ordered. When I said yes, he mentioned that he was a contractor and was in the same boat – he had ordered thousands of dollars of equipment that had not been delivered yet. He said that he had called Plank Road Fireplace numerous times, had never spoken with anyone because nobody ever answered the phone, and had left many messages that had never been returned. We finally were able to speak with a salesperson around May 7th. We were assured that Mike knew our situation and would be delivering the unit ASAP. Another week went by without any communication from Plank Road Fireplace, so we finally called it quits on the order: we told Plank Road Fireplace that we wanted our deposit back. The salesperson assured us that Mike knew we wanted a refund and that a check would be forthcoming. It is now late May of 2025… no check – ever. No phone call from Mike - ever. We eventually disputed the charge with our credit card company and received our money back that way. This is not the same company we dealt with 20 years ago. They had our deposit for 5 months without ever delivering a unit to us. In contrast, we purchased the exact same unit from a competitor in Baldwinsville and our fireplace was ready for pick up in 8 days. The entire 5-month experience with Plank Road Fireplace was nothing but a constant string of lies, unreturned messages, and extreme frustration. I will not ever be doing business with them again."