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"Fast response to request for quote. Thorough explanation of repair needed & cost of the job. Prompt & efficient repair of gutters & replacement of gutter guards."

"We had storm damage and they promptly came out, explained process, product and service. We scheduled and had gutter replaced on back of house within a week. Very pleased. asked with team. Price and guarantees were best we received. (We haven’t had a good hard rain yet so I’m unable to comment on how effective the gutter is in preventing drips/ leaks between the gutter and facia. The last gutters from a different vendor were not properly installed. If this is good, we’ll probably have the front done too!)"

"I cannot say enough good things about these men! We are very pleased with the bathroom remodel they just did. They went above and beyond to ensure everything was perfect paying attention to details most would not. I will continue to use them for all our future repairs and remodels, and you should also!!!"

"The Woodford Team of Bill, Mike, and Wayne just finished work on our barn today. From start to finish, this team attended to our barn restoration project with the highest degree of professionalism. Our barn (built in 1887) was brought back to life, and we couldn't be more thrilled with the results! Not only were we kept updated on the progress each day, but always welcomed when we would pop in to take a sneak peak. I grew up in a family that ran a successful construction company for almost 50 years before my father passed away. I saw the care my father always invested in all his site projects, and the unique challenges that went with rehabbing/restoring existing historic structures. This Woodford team offered that same care from start to finish, and managed every one of those challenges with great skill, care, and professionalism. I highly recommend this team, and am more than happy to write this review in support of their ongoing work."

Strong Painting is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.\n

"Repairing my furnace, fixed ceiling tiles and installed ceiling fan."

"Roofmaster Corporation did a great job. It was done in a timely manner and a reasonable cost."

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This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  

MY ORIGINAL COMPLAINT:

The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions. 

When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

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"They did a great job and everything that was on my to do list Duane and his crew got do. They fixed a leak in my roof and repaired the drywall damage. Very respectful and professional. Thanks guys u were the best"

We are a locally owned and operated company, that values honesty and integrity, and treats your home as if it were our own. We offer a variety of general contractor services, that are customized to each individual project. You will find us to be competitively priced, paying close attention to the details of each, and every project that we are involved with. We look forward to building lasting relationships, and guarantee your satisfaction!