Get matched with top home builders in Alden, NY

"We are in the beginning stages of a Master Bath, Walk in Closet & Laundry room addition. So far so good!"

"They didn't complete the Gazebo and the siding is crooked and you can see the cracks on it. Except not completing the gazebo roof. It needs to be screwed down because it flaps when the wind blows and that is how I found out."

"as advertised"

"It was a fast job and care was taken. They communicated with me and educated me on every step. I've learned so much from them about my roof and the process they take to ensure it will last a lifetime. Thank you NBS"

"Crew was on time and got right to work. Made a huge difference in our finished basement. Will hire again."

"Great,he does great work."

"Finished result is wonderful and we are very happy with the work performed. Toly and his team worked quickly and were honest and reliable. He coordinated with a few other contractors well (we hired separate electric and HVAC contractors). He took reasonable care to protect the carpet and walls while carrying materials into the house, and kept us updated with progress. We left town for a week and his team continued to work on their own - there were no issues. There was a hiccup in the permitting process which was due to them not being as familiar our town's restrictive system, but apart from a few weeks of delay was not a big issue. Once we had all the proper permits, the work proceeded smoothly. There were no surprises in terms of costs, and what was initially quoted was the final cost of the project (not counting a change we added midway through the process, replacing a window). His prices are very reasonable. He also went above and beyond helping us remove an old countertop that the countertop company refused to remove, and hooking up the plumbing after they installed the new countertop. During the permitting process we found out that we would need a larger window in the room to meet light and vent requirements. We ordered a custom floor to ceiling casement window from Andersen, and Toly and his crew (he brought in a few extra people for this one job) had no problem removing the old window and installing this extremely heavy window for us."

"I respected and trusted (past tense) and considered Ed a friend as we went to high school together and I sent him well over a $100,000 in jobs as I would refer House Crafters often on social media. Years ago his team with Sean Collins did an excellent job on my roof, and an expensive addition on a friend's home which I referred. Whenever someone would ask about roofs of additions I would mention House Crafters. In 2021 I had messaged Ed asking if he had any masons that do chimney work. He told me yes and he would send a guy out. The mason (Shannon) told me he would do everything on a written quote that I received from another mason, remove my front tree for a $100 more, and the work would be warrantied by House Crafters. I said deal. There were some bees going in near the roofline and chimney and I asked him if he wanted me to call an exterminator before he started the job so he wouldn't get stung. He said no worries he had cans of wasp spray in his truck and would come by the next evening and spray. He kept postponing. I ended up getting bees in my home waiting on him which ended up costing me more. While waiting on him to start the job I painted my fireplace brick white and it turned out beautiful. I knew he had some health problems so I contacted Ed to see if Shannon was ok. Ed responded with a very unprofessional response that he thinks he was having a boil removed from his ***. I was genuinely concerned about him so thought his response was in distaste. Regardless Shannon months later finally showed up to do the job. When he seemed like he was finishing up I asked if he was returning the next day to complete the job. He said he was done. I told him he didn't mortar the joints or seal the chimney and the brickwork he did do was a mess. He said that there were more bricks that needed to be replaced than he had initially thought (his job to know) and Mark the owner wanted him to charge me more but that he quoted me a price and wasn't going to charge me more. He told me it would be $300 to $500 more to complete the job. I said if you aren't doing what you originally agreed to you are charging me more. After getting paid he said he didn't think I appreciated what he was doing and walked off. Never completing the work. I asked a friend that does roofing if he was in the area with his ladder if he could get on my roof and take some pictures. He did and sure enough the crack in the crown was still there. Shannon never repoured the crown, didn't mortar the joints, or seal the brick. And the work he did do was so sloppy it looked like a 3 year old did it. As a result of it not properly being fixed moisture was continuing to seep in the brick ruining the paint on the fireplace brick and causing toxic black mold to grow inside the fireplace. I contacted Ed about my concerns with pictures and all he was concerned about was seeing a written estimate. I sent him the original that Shannon agreed to do everything on it and remove the tree as well. I told him I wanted someone trustworthy and capable to complete the job or my money back so I could put it towards having the work done properly. Ed did not respond. I told Ed he could call me to discuss and no call. I called the office and was told by the secretary that Ed said it was between me and Shannon then he cowardly unfriended and blocked me on social media. Shannon was sent to my house by Ed, he showed up in a House Crafters truck, and I was told the work would be warrantied by House Crafters. It's sad after sending someone over a $100,000 in work for an addition, kitchen remodel, and a porch enclosure that I was completely disregarded. The last job that was done for a friend the work was also a disgrace. The porch steps looked like a kindergarten child half hazzardly put together a jigsaw puzzle. Not cool at all. So very disappointed. I have Shannon recorded on my Ring Doorbell being paid and saying he was going to do everything on the previous quote. Really sad I will have to take legal action to get the work completed properly or my money back."