"Hi there, I remember giving you the heads up that because you left the material for the metal gazebo sitting in your yard for two years uncovered, there was a lot of rust and that would cause parts to not hold properly. You told me that would have to do as is. And for the siding, I told your husband all the material needed was not there and he said to put on everything he had and in time he will figure out the rest. I’m sorry you’re not happy, but this is what happens when you leave material sitting out for multiple years and then want work done in a day and a half before people show up for the holiday weekend."

"I used the nails that came with the product. You don’t use drywall screws to hang a shelf. You use drywall screws to hang drywall. I offered to fix the shelf and apologized four times for it. Twice through a phone call which she ignored so I left a message and then twice through text. The homeowner denied me fixing it. She said, “hopefully this was a lucrative learning experience for you” After a rant about her owning her own business. I want to fix that shelf. Instead she wants to call a lawyer over a shelf."

"Hi there I apologize for any inconvenience. It seems I made a scheduling mistake. Please call back and we can fix that! Thank you"