
Serving Akron, NY and surrounding areas
Approved (Corporate)
In business since 1992
Free estimates
Emergency services offered
"We knew this job was coming for years but thanks to T-Mark, it wasn't the job we thought it was going to be, nor was it as expensive. We have a 100+ year old home with all the maintenance issues that come along with that. We had a leak coming from the upstairs tenant's bathroom. It was a slow leak that ruined our ceiling a bit, but was episodic and sometimes went for years without progressing. Another plumber told us it would be a $20,000 job in which we'd have to remove the tenant's floor, pull out the pipes, which he said were likely embedded in concrete (as was the fashion when these homes were built). The other day we noticed the stack in the basement was leaking pretty badly. Friends we trust recommended T-Mark. Jeff came by and gave us an estimate for repairing the leak, described the work, and that our wall and ceiling would have to be opened. The estimate (which was several thousand dollars) did not include repairing those. My spouse has bad environmental allergies so we knew the dust and construction materials would be a problem. We plastic'ed the other rooms closed to minimize the dust. They sent Pat out later that day and he made the openings so that he could get to work in the morning. Day 2 was loud, dusty and rather dirty, As Pat proceeded to remove the 100 year old stack, he ran into lots of problems, stemming from precarious fixes from 1935, 1967, etc. He had quite a puzzle on his hands at times and I have to hand it to him - He was a critical thinker and a problem solver. He went above and beyond at times - even installing a new drain and fixing a toilet flusher, just because. He's young, but has an excellent work ethic, lots of experience, and would take the time to teach us about our plumbing or plumbing in general. He was very professional and worked extremely hard and long on this problem (at total of 3 days). Showed up early and stayed late. I never even saw him eat or heard him take personal calls. At times he had co-workers consult when needed, and in the end, we have a new stack, new toilet, fast running drains and no leaks. He even cleaned up each night (not to say I didn't call in professional cleaners afterward, but it could have much worse had he not cleaned in between. Although my pocketbook is lighter, we paid exactly what was estimated and not a penny more. It was a pleasure to work with T-Mark's Pat. We got an estimate to take care of the drains that are yet untouched, as an insurance policy for future leaks. It is also a big job, but we will do it, and we will have T-Mark do the work.
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