Master Electric of WNY

Working with Master Electric was a more terrible experience than I could have ever imagined. Among the reasons were: it took two months for them to start the job, they left the job unfinished for a month with no communication, they had no resources to coordinate any of the activity on the job, they became unresponsive to email, and they were always unprepared for the work. At one point the office manager said that their operation was "a three-ring circus" to which I absolutely agreed. I could go on, but I'll just strongly suggest you do not hire them. It took 6 months for 5 outlets and a service upgrade to be done to my house, which is completely unreasonable. They only reason they don't get an "F" grade is because the job is, finally, actually complete. The worst part might be that at no point did Master Electric express any remorse for the way things went, nor did they try to do anything to try to make things right.

NO ONE from Master Electric of WNY ever contacted me!

Work was good but still no bill. Work was done over a week ago. We have called repeatedly. Keep getting told they dont have bill ready yet

Wonderful. Very polite and helpful workers

Issue was fixed as well as recommendations were made to update outside outlet which was old as well as convert light fixture to outlet. These were done.

Mike was AMAZING. We didn't realize how bad it was.

Paul showed up on time and was extremely knowledgeable. He reviewed the project, we discussed details. I really liked Paul. However, when he left Paul told me he would have an estimate to me in the morning. Morning came and went, no estimate. I wrote Paul an email to check the status and to make sure he had the right email address. He wrote me back two days later and apologized and said he was swamped. But he also said he would work on the estimate right now. Several more days passed by and still no word from Paul. What bothers me is not that he is swamped, but he kept telling me he would get me something and then not do it. I would have preferred if he said I’m real busy and I’ll have the estimate to you in a week, or something to that effect. Instead he strung me along. Now even if he got me an estimate I would not trust his word as to when he would start. A real shame.

Paul. the electrician showed up and gave me the estimate of 175 dollars. He said he would have the office call me with a final estimate, but no call came in , as far as I know. Master Electric is at 7162192517. Sincerel y, John Kirk at 7169978355

I can only rate on the response of the company to request for service since they did not perform any work. I sent an email to schedule appointment from their website and I received no response from company. I called another company and they came out the same day and performed the work.

High quality work. The estimate provided was very thorough. Price was very reasonable. Would definitely hire again!