Get matched with top solar panel pros in Taos, NM

"Was in need of plumbing work and repair that was part of a water heater failure that also caused damage. Called and asked if they service our area, they said they did, and I asked to have an estimate. After several calls, we succesfully arranged for the plumber to visit, and Jorge & Brad arrived as scheduled. Both Jorge & Brad seemed knowledgeable and responsive. They said there would be no charge for the estimate and they would prepare it for me to receive by the following week via email. More than a week later, no estimate had I seen. Had to make multiple phone calls to find out where the estimate was. After more than a week of phone calls & promises of return calls that they never fulfilled, the person answering the phone (Karesse) said that Jorge had sent the estimate to a "VP for approval." To my surprise, I got a phone call the next day, but it was just Karesse again to say that they were looking into the matter and were going to get to the bottom of where that estimate could be. This sounded good, but resulted in nothing at all working with Roadrunner. After another week had gone by, more phone calls resulted in being told the same thing again and again, with no one stepping up to be responsible nor actually get the estimate to me. I requested to speak to a manager and was told no one was available to speak with me. I asked for a manager to call me and put a condition on it, "if they actually care" to fulfill on having our business and doing what they said they would do. Already a month went by without the estimate, and the last time I spoke with Roadrunner, all I got was one last phone call from Karesse saying that this was important for them to resolve so they would call the next day. I never heard from Roadrunner that next day nor ever again and never received an estimate. It is clear they do not value customers and do not know what integrity is nor what it is to fulfill on the basics of being reliable service providers in our world. Not recommended as reliability to deliver on services and customer care are not what they are up to."

"My wife and I decided to move from our house built in the 90â s and move into a new energy efficient and more practical house. In addition to xeriscaping our side yard, I finally convinced my wife that energy independence through solar power with a battery would be the way to go. Not to mention xcel and the federal government offering great rebates. Was it worth it? I couldnâ t tell you as we are 6 1/2 months into choosing Our World and I still am waiting for the final inspection and the â switch to be flipped.â I researched and talked to about a dozen companies, turned most of them down and decided to go with our world. The salesman was great and the financing couldnâ t be beat. Everything went splendidly at first. By mid July we had the panels and battery installed. Our project manager was on top of it and I was blown away and singing Our Worlds praises everywhere. However, things soon started to deteriorate quickly. We kept having appointments set for further work completely disregard led. It started with our time frame being ignored. My wife actually had to waste a day of pto as the techs that were set to be there didnâ t show up. I had to switch around my work schedule as well to allow techs access to my garage. They didnâ t show up again. Or if the did they were tardy. No contact, no notification. In the instances they did come out they were late constantly. We had several occasions where we would be given a 10-3 window of arrival only to have the techs show up at 5 or 530. At one point we had a tech leave bottles of spray paint for my 8 year old son to discover. Luckily he resisted the urge to try them out. We had solar panels left in our backyard haphazardly placed with no communication. Theyâ re much bigger than they look! We at one point had 2 techâ s vans parked smack dab in the middle of our alley so neighbors couldnâ t pass and one of the techs was actually napping in my driveway. We had our project manager telling us the techs were coming out for things that had already been completed and techs griping to us as they were confused as to what their work orders were telling them to do. It was chaotic. It got so bad that my account was escalated to a senior manager at the end of August. He apologized profusely admitted that my â account was an absolute mess,â compensated us for all the mistakes and vowed to ensure everything would be smoothly and we set a 3 week timeline for completion. I was willing to give the benefit of the doubt and wipe the slate clean. Iâ m really confused as to what happened the day of our first inspection. Our tech said he would meet the county inspector at our house at noon. The tech then showed up at 12:20 very flustered. He claimed he was double booked and missed our inspector entirely. I called our newer manager pretty peeved who said the inspector did indeed arrive and left a few notes on how things should be. An electrician arrived a couple days later and we were set for final inspection. I was stoked. But then our project manager contacted me to let me know that the plans were denied. Apparently our county is strict and the work that was done, in July, didnâ t match the plans that were submitted several months prior. I was told 1-3 weeks and here we are, past the 3 week mark and over 6 months after we decided to start our project. On a 12-16 week initial quote. But our new dilemma is that the way the financing was explained to me was completely inaccurate. I was told we could go for no money down and have an interest rate of 8.49%. Our we could â buy down the loan,â put money up front for 3.99%. Seemed like a no brainer. Last week I sent an email notifying the financing company that the project was not completed. But I also inquired as to when they expected the down payment to â buy down,â the interest rate. Apparently we will owe nearly 3 times our estimated price in a year and 3 months."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"I was surprised to see all the good ratings as I had bad experiences with this company.. They installed the furnace and AC. This summer the AC stopped working, I called and a worker came and replaced the refrigerant which let the AC work for 24 hours before it stopped again. I called again and two workers showed up and looked around and fixed the AC. On the first trip the worker thought it would be covered by warranty since they Donner installed the systems. The workers were good but the office were crooks. They charged me $974.01 for the first trip where the worker spent 15-20 minutes to add refrigerator fluid which only let the AC work for one day. I called again and they sent two workers that did some investigation and did some repairs. I was charged $1215.09 for the second call. The office never sent me an invoice that stated the number of work hours, the cost for the labor, the listed or cost of materials used. It looked like the office just pulled numbers out of a hat. "

"CAS was recommended to me by a solar panel company who has had experience with good and not so good roofers. CAS is a great roofer! So glad I went with them. Accurate quote, kind and hard working staff, very conscience of my property, clean up and schedule. I found them to be skilled and trustworthy. They go the extra yard to keep the reputation as the best roofer in town."

"Tim Nantz was excellent, very through."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"