Air Conditioning & Heating Service Company
About us
Happy customers 99% of the time! We are your original carrier dealer in Santa Fe Since 1972 100% employee owned and operated. Air Conditioning and Heating Service Company is 100% employee owned. That means that every one of our employees takes a personal interest in the success of our company and they know that success comes from satisfied customers. Our installers are licensed Journeymen and our technicians are NATE Certified. This is our only office and we support northern New Mexico and Santa Fe as our home town and community. We strive to provide our customers the best possible service available. Integrity is the centerfold of our management strategy. If you are ever dissatisfied with any of our employees, the equipment or any of our services, we will do everything we can to ensure you are treated fairly and satisfied with the work we did for you. We want your purchase to be a pleasant experience. We proudly offer: System Repairs-We Service All Makes & Models After Hour Emergency Service Residential & Commercial Installation & Replacement Systems Energy Efficient System Upgrades Free In-Home Equipment Estimates & Consultation ENTRAN Replacement options Indoor Air Quality Options Energy Saving Preventive Maintenance Services Pre-scheduled Preventive Maintenance Programs Evaporative Cooling Systems Or Refrigerated Air Upgrades Extended Parts & Labor Warranties On New Equipment EPA Licensed Technicians for Ozone Safe Refrigerant Handling Factory Trained Technicians Financing Options Payment By Visa, MasterCard, Discover, American Express, Cash Or Your Personal Check ASK ABOUT CURRENT REBATE PROGRAMS FROM CARRIER, NM GAS OR PNM.
Business highlights
53 years of experience
Services we offer
Air conditioning and heating systems installation, service and repairs. We service and repair all makes and models of forced air and hydronic boiler systems. We perform preventive maintenance on forced air heating and cooling systems and boiler systems.Licensed to work on manufactured homes and LP gas.
Accepted Payment Methods
- CreditCard
Reviews
4.820 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 5% | ||
| 5% | ||
| 0% |
Showing 1-20 of 20 reviews
Gilbert M.
Jun 2019
Tim Nantz was excellent, very through.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski, President"
KAY P.
Jul 2018
Excellent work!
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski, President"
Diane C.
Sep 2017
I used them once a long time ago and was so impressed with them. I couldn't remember their name or who they were. I finally came across it. I was just impressed with their honesty. They were really honest. I was impressed with it. Some companies come out and say you need this and this, and so many dollars. The second time I was not disappointed.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski, President"
Carol P.
Aug 2017
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Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski, President"
Carol B.
Jun 2017
In 2013 the Air Conditioning & Heating Company technician replaced 6 feet of tube to the swamp cooler due to water leaks. He covered the tubing with a spray foam that hardened so the tubing was no longer accessible. So a subsequent technician in 2016 (who told us the guy from 2013 was no longer around) was unable to hook up the water line. We had to hire a plumber to repair their 2013 "fix" of our leaks. In 2016, Air Conditioning & Heating charged us $240 for cleaning and oiling our swamp cooler and telling us we needed a plumber to fix it. One month later when we called to tell them water was running off the roof, down the side of the house (which hadn't happened in the past), they charged $200 to look at it, "adjust the belt and water level" and tell us the run-off was "normal." We will never use this company again. What a rip off. When we complained about the cost, the technician told us to take it up with the office. The only reason I didn't rate them 'F', is because they always showed up when they said they would.
Response from Air Conditioning & Heating Service Company
"I am sorry you were not satisfied with our service. After checking the service tickets for your residence I found we replaced six feet of water line in 2013, but did not foam in the water line at that time. In June of 2016 we did a start up of cooler and found the pex tubing connection was cracked, we do not carry pex water line fittings, so we recommend a plumber repair that connection. In July 2016 We were called out for water leaking off of roof, Found it was from the clean machine pump that gets rid of water from the reservoir on a predetermined period was dumping water from unit to add fresh water to cooler. That is normal operation. Our records do not indicate that we did a shut down of cooler for winter which would have prevented the water line from freezing and cracking during the winter months. If there is any thing I can help with or you have any questions do not hesitate to contact our office.. John Smarzewski President"
Jeff R.
Aug 2016
Excellent. Professional. Cost in line with quality of work/service. Clean installation. Explained all work to be performed at estimate and identified problems at estimate. Provided solutions to problems at estimate. NO surprises or hidden costs. Discussed how the right size unit (BTUs for furnace and TONS for AC) was chosen and why a bigeer or smaller unit would not be optimal or as efficient (for comfort and for operation and service life of units).
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Natalie C.
Aug 2016
It was an excellent experience. The technician cleaned, inspected, & tested the operation of the furnace & the A/C. The furnace was found to have a very sluggish start-up. The gas valve was a little slow to open, & the pilot valve assembly wasn't performing well. Repairs were made, & the furnace now responds well. The technician was clearly knowledgeable & experienced, and took the necessary time to troubleshoot, explain what he was doing, & fix the problem.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Jeff N.
Nov 2015
The repair itself was minor, but our technician (Tim Nantz) was outstanding. He even took the time to show me how to troubleshoot and maintain the system myself in the future.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Lydia C.
Sep 2015
I am so very happy to report that with a water hose we removed about 30 cubic inches of mold from the blower fan. The unit is located right above my bed, so I was getting seeded with mold all night long. The prior owner had a cat house within 5 feet of the unit, so that was probably the instigating factor in the mold clogging the fan. I developed sudden onset asthma when I moved here and after this unit was cleaned, I no longer need my inhalers! It is that dramatic. An inhaler costs $116 per month and the cleanup cost $225, no brainer.
Also, I am hard of hearing and need to communicate by text or email. Fran in the front office made sure that communication was a breeze. Very few people remember to text me and I really appreciate that little extra effort!
Also, I am hard of hearing and need to communicate by text or email. Fran in the front office made sure that communication was a breeze. Very few people remember to text me and I really appreciate that little extra effort!
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Ben S.
Feb 2015
John arrived on time and was very professional. He replaced a noisy check valve on our boiler and didn't leave until he had double-checked to make sure it wasn't going to leak. Very happy with the results.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Christophe O.
Jan 2015
Tim was timely, friendly and efficient.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
George K.
Oct 2014
unknown
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Mark G.
Jun 2014
Excellent response time to my call. Came out inspected the job got a quote the next day. Scheduled the work for the next week. They showed up on time. The job took a day or two longer than antisapated only because they wanted to make the installation as good as possible.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Ilene D.
Jan 2014
AIR CONDITIONING AND HEATING SEVICE CO provides service from the heart. All of it's employees are genuinely caring and concerned for the customer. Fran is a sweetheart that manages her crew quickly and efficiently. Heidi is the parts expert and really is on top of what's needed, how quickly they can get it, and what it will cost. I had a question about the problem and addressed it directly to Jim, the president, and discovered that he was someone that I could trust would always be open to communication and accommodation, if I should ever have a need or concern. The problem was fixed by John, within 45 minutes. He explained very clearly what the problem was, and he actually had my 'out-dated' valve in his truck, so that I didn't need to wait for it to be ordered. I have a happy history with the company, and because of their impeccable service and communication, I will absolutely remain a loyal customer! Thank you All, and Joseph who was a huge support.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Clay M.
Aug 2013
From the beginning of the project through it’s completion the staff was friendly, thorough, and on time. We were very happy with the professionalism and the product.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Bob C.
Jun 2013
They have not found the leak which is disconcerning. They were kind and professional.
Response from Air Conditioning & Heating Service Company
"Dear(deleted member name), I talked with our technician regarding the work he did for you. Even though he thoroughly performed all the trade accepted procedures in finding a leak in your system, he was still unable. Often when there is a situation of this kind, (when refrigerant was added more than once) we like to pressurize the system with nitrogen, leak test it and if we still cannot find a leak, we would let it sit overnight to determine how fast it is leaking out. This provides us more information as to what to look for. It's a tedious process and can be costly but some leaks are very hard to find. It is my understanding that he offered to leave it over night but you declined. With the heat of the summer I can understand wanting it fixed right away. Our technician is very skilled at what he does and is very conscientious about providing a great finished product. We would like to regain your trust with us and spend more time on the leak search at another time when it cools off and it can be left off overnight. If we cannot find the leak at that time, there will be no charge for our service. In other words, if there are no other problems, we will put your refrigerant back in the system and top the charge all free of any cost to you. Thank you for doing business with us and thank you for the opportunity to resolve your leak problem, once and for all. Sincerely, Jim Victor, President"
Victor T.
May 2013
Frank Sandoval came to my house to look and my situation and determine possible scenarios for meeting my air conditioning needs. He later submitted estimates for a couple of options. After I selected the option I desired the unit was promptly installed and put into working order. The gentlemen who did the installtion were very thorough and professional. Overall, it was a very satisfactory experience, and I am quite satisfied with the results.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. Jim Victor, President"
Jacqueline B.
Jun 2012
They somehow managed it in three days. Excellent price and instructed us on how to maximize the efficiency of the AC. Office staff are exceptionally nice and kept us notified on estimates, delivery, and scheduling of services. Technician was punctual, clean, and obviously knowledgeable.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and would love to hear from your friends and relatives. Please call if you ever have a need we can help you with. Jim Victor, President"
Tony G.
Feb 2012
The company was punctual and professional. I'm very happy with the quality of service they provided. I did have to call back to the office to find out if when the technicians were coming to my house. I think the price I paid was fair.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
George A.
Oct 2011
Their work was flawless and the technician was very experienced. Work was accomplished quickly and accurately. Their quality and end price was fair. I highly recommend them to Santa Fe area people. They did arrive 40 minutes late and that was the only fault.
Response from Air Conditioning & Heating Service Company
"Thank you for your kind review. We appreciate your business and strive to make your experience with us a pleasant memory. John Smarzewski President"
Licensing
State Contractor License Requirements
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FAQ
Air Conditioning & Heating Service Company is currently rated 4.8 overall out of 5.
Air Conditioning & Heating Service Company accepts the following forms of payment: CreditCard
No, Air Conditioning & Heating Service Company does not offer free project estimates.
No, Air Conditioning & Heating Service Company does not offer eco-friendly accreditations.
No, Air Conditioning & Heating Service Company does not offer a senior discount.
No, Air Conditioning & Heating Service Company does not offer emergency services.
No, Air Conditioning & Heating Service Company does not offer warranties.