Get matched with top central vacuum system service pros in Mescalero, NM

"nothing"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"as advertised"

"I was surprised to see all the good ratings as I had bad experiences with this company.. They installed the furnace and AC. This summer the AC stopped working, I called and a worker came and replaced the refrigerant which let the AC work for 24 hours before it stopped again. I called again and two workers showed up and looked around and fixed the AC. On the first trip the worker thought it would be covered by warranty since they Donner installed the systems. The workers were good but the office were crooks. They charged me $974.01 for the first trip where the worker spent 15-20 minutes to add refrigerator fluid which only let the AC work for one day. I called again and they sent two workers that did some investigation and did some repairs. I was charged $1215.09 for the second call. The office never sent me an invoice that stated the number of work hours, the cost for the labor, the listed or cost of materials used. It looked like the office just pulled numbers out of a hat. "

"Greg was amazing. We bought a vacation house and live 9 hours away. We had a very long list of things that needed to be done. We gave Greg the key to the house and he worked nonstop for weeks. Every day he would send pictures of the work he had done. He knocked out an entire list before we got there and then worked with me for days getting moved in. I honestly could not have done it without him. I am so grateful we found someone honest who never said he couldn't do something I needed done and he did a great job. HIGHLY recommend him and will be using him for many more projects now and in the future."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"If you want great quality and a decent price but are ok with very unreliable customer service, then go with Aire Serv. Aire Serv did great quality work on repairing, crafting and installing improved ducting for our central air system. Our A/C is working better than it ever has at quickly cooling/heating our house. Unfortunately it was a nightmare trying to arrange a date and time for the maintenance. I have to schedule time off in advance in order to be home during the day, but every time they tried to schedule the installation it was very short notice, and through email which they did not respond to for usually a few days. It took about 5 emails and a few phone calls, and they were only able to schedule the install when I told them I was going to go with another company. Again, if you want great quality work and are willing to wait for the maintenance for almost 2 months, then go with Aire Serv."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Personable professional courteous punctual. Joe was super! This man knows his “stuff”. He has the unique ability to relate to people. He actually listens (for some this is hard) then proceeds to provide superior skill and knowledge. Great job joe…thanks!"