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"Jordan was prompt, efficient, & very professional. "

"Joel their sales rep assured us our apartments would be rotated so the inside of each unit was checked at least every six months. Got the bait and switch bc they never did this and we had a cockroach infestation that went on for a year. They lied to me and then their manager claimed “we don’t see it in the contract”. I want a refund. You’ve been doing nothing productive. I can lay my own ant traps for less than $2k a year."

"I received a quote for trapping & removal of raccoon mother & babies of $295. Chris the main technician was great. He explained everything. All my good ratings relate to him. We spoke about exclusion work once the family was gone. My problem is that the exclusion never occurred. I was under the impression that it was going to be done. Chris was going to give me a name of a contractor to perform a formal repair (that I understood would be additional monies), the wire mesh exclusion would be done as an interim. I did receive a bill for additional $250 but thought it was for the exclusion work, so I wasn’t going to pay until the exclusion was completed. In the meantime squirrels took up space a month later. After several bills & one threatening my credit, I called and spoke to 1 woman ( I believe Penny) who took my calls, but none from Norma the office manager. I was told by Penny the additional money due from the repeated bills was for original trappings. We sorted out everything. I had no issue with paying for the additional trappings (even though I was quoted & signed the contract for a lesser amount). But the real reason for the bad review, is because Penny told me they would come back & eliminate & exclude the squirrels that have taken up residence in the space from the raccoon family for a reduced amount. When I got the new quote, there was absolutely no discount! The price was the same amount for 1 squirrel ( I had told them I saw at least 2) that I paid for the raccoon family & the exclusion was additional. I felt that had the job been completed as originally discussed, I wouldn’t have needed to have squirrels evicted for an additional full charge. I am vey disappointed in the miscommunication by the office staff, despite the great service of the technicians."

"I've used Modern Pest several times in the past, and I've always had great experiences with them. In Brighton, they were able to take care of a mouse/rat problem quickly and efficiently, and also mitigated a nasty termite issue. In Mansfield, they were successful in removing chipmunks from in between unit walls in a condo building and also were able to rid the building of carpenter ants. They've been a pleasure to work with!"

"Paul is a true professional. I own a few rental properties and he continues to be my first call for pest issues. He actually cares about solving your issue in the most cost effective, efficient, timely, and humane manner. After dealing with the major corporate chains for years, I'm glad I found Merrimack Valley Wildlife."