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Freedom Pest Control
Complete Home Inspection, Rodent Pest Control Service, Bug and Insect Pest Control Service,
About us
Freedom Pest Control has been providing superior pest control and animal control services for over 28 years. Residential and Commercial customers receive customized IPM service plans designed to eliminate and control their unique pest issues. With Freedom Pest Control's Integrated Pest Management (IPM) programs and services, homeowners and commercial clients can have the freedom from a wide variety of unwanted pests and other infestations. Servicing both MA and NH.
Business highlights
31 years of experience
Services we offer
Specialists in insect extermination, animal and pest removal & exclusion including bed bug heat treatments.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.627 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 7% | ||
| 4% | ||
| 7% | ||
| 0% |
Showing 1-25 of 27 reviews
Rachel S.
Jun 2018
I received a quote for trapping & removal of raccoon mother & babies of $295. Chris the main technician was great. He explained everything. All my good ratings relate to him. We spoke about exclusion work once the family was gone. My problem is that the exclusion never occurred. I was under the impression that it was going to be done. Chris was going to give me a name of a contractor to perform a formal repair (that I understood would be additional monies), the wire mesh exclusion would be done as an interim. I did receive a bill for additional $250 but thought it was for the exclusion work, so I wasn’t going to pay until the exclusion was completed. In the meantime squirrels took up space a month later. After several bills & one threatening my credit, I called and spoke to 1 woman ( I believe Penny) who took my calls, but none from Norma the office manager. I was told by Penny the additional money due from the repeated bills was for original trappings. We sorted out everything. I had no issue with paying for the additional trappings (even though I was quoted & signed the contract for a lesser amount). But the real reason for the bad review, is because Penny told me they would come back & eliminate & exclude the squirrels that have taken up residence in the space from the raccoon family for a reduced amount. When I got the new quote, there was absolutely no discount! The price was the same amount for 1 squirrel ( I had told them I saw at least 2) that I paid for the raccoon family & the exclusion was additional. I felt that had the job been completed as originally discussed, I wouldn’t have needed to have squirrels evicted for an additional full charge. I am vey disappointed in the miscommunication by the office staff, despite the great service of the technicians.
Response from Freedom Pest Control
"Hello [Member Name Removed], I am sorry for any miscommunication or misunderstanding as to the process and cost of service. The trap fee for 1 animal only was $295, you had a family which needed to be removed and the total trap fee for a family is $545. We left several messages once the trap service had ended to collect the balance due for the trap portion of the service and to discuss the cost of closeout. There was a 6 month lapse from the time we started the job and the date you reached us to pay the balance due on the trap portion of your service. I had left several messages and sent an invoice monthly from July 2017 to January 2018 with no response. I could not provide a closeout service without payment of the balance due and a conversation with you in regards to the closeout, payment and scheduling. We make every effort to provide the best service possible, we understand time gets away from us and we sometimes simply do not get around to responding to messages as individuals. We did not hear back from you until you felt there were animals entering in the same area and at that time too much time had lapsed and additionally our original service was for a completely different animal to consider the issue a part of the original service for which we still had a balance due. When you received the new quote, if you had a question regarding the pricing; we would have been happy to have discussed and reviewed the new quote to see if we could apply any discount. I am sorry if a discount was originally offered and then not included, I am sure this was an oversight on our end. Once again several months have passed and we never heard back from you once we sent over the new quote. If you are still having an animal control issue, Pennie or Dan will be happy to discuss service with you. Respectfully, Norma Ballway Freedom Pest Control"
Bill R.
Aug 2017
We are still in the middle of solving our problem
Emily S.
Jul 2017
Very well. Their people are very professional.
Marian F.
Mar 2017
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Response from Freedom Pest Control
"I am confused by your review. I have searched my data base for your address as well as a search with your name and I cannot find any record of you having contacted Freedom Pest Control or that we had inspected your home for any pest control issue. I would appreciate the opportunity to address your issue and to verify that we provided an inspection and quote to service your home. According to the correspondence you shared with Angie's List, we had quoted a cost of $699 which does not match our pricing structure. Please reach me at 978-887-7900 at your earliest convenience. I look forward to speaking with you. Norma Ballway Freedom Pest Control"
Joan H.
Feb 2017
unknown
Response from Freedom Pest Control
"Thank You so much for this great review! Just want you to know, I absolutely love talking to you, you're laugh is infectious and your upbeat attitude makes me smile. I am so glad the service is working well. Please call if you need us! Thanks, Norma FPC"
MARY Y.
Jan 2017
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Response from Freedom Pest Control
"Thank You so much for taking the time to provide this great review! I am so glad we were able to provide a sensible assessment for your home. Please reach out if you need any pest control services in the future. Thank You Norma FPC"
S S.
Jul 2016
unknown
Response from Freedom Pest Control
"Thank You for this great Grade A review. I am sorry I have not logged in to check reviews for some time and am delayed in responding. I will be calling soon, Spring may come early this year. I am looking forward to another great season! All The Best, Norma FPC"
Marie D.
Feb 2016
unknown
Response from Freedom Pest Control
"Hi [Member Name Removed], Just found your great review. I hope all is well and that the move was successful. Please give us a call if you need anything! All The Best, Norma Freedom Pest Control"
Jacintha A.
Nov 2015
unknown
Response from Freedom Pest Control
"I am sorry there seems to be have been a miscommunication regarding the service schedule. Ticks are treated 3 times a year, the first treatment is in May-June. The second is sometime in July or August and the final round is completed in late September to October. There is no set schedule and we move the appointments dependent on weather and location. If a customer is having a continued issue with ticks after services have been completed; we would expect a telephone call to report a problem and I would have been happy to provide additional treatment as needed. I am sorry your experience was not stellar and am happy to work towards a solution to rectify any issues.."
Emily S.
Oct 2015
unknown
Response from Freedom Pest Control
"Thank You for this great Grade A review. I am sorry I have not logged in to check reviews for some time and am delayed in responding. I will be calling soon, Spring may come early this year. I am looking forward to another great season! All The Best, Norma FPC"
Hank F.
Oct 2015
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Response from Freedom Pest Control
"Thank You for this great Grade A review. I am sorry I have not logged in to check reviews for some time and am delayed in responding. We are looking forward to an early spring and I will be in touch soon. All The Best, Norma FPC"
Brian I.
Oct 2015
unknown
Response from Freedom Pest Control
"Thank you for taking the time to submit this great review. Spring has almost spring and I will be in touch soon. Looking forward to another great season. All The Best, Norma"
BELLE L.
Aug 2015
unknown
Response from Freedom Pest Control
"Good Morning [Removed member name], It is truly a pleasure to work with you. We love that you are happy with our service! We hope you will not need us again, but if the need should arise; we are ready to help. Warm Regards, Norma"
S S.
Aug 2015
unknown
Patricia C.
Jul 2015
unknown
Theodore P.
Jun 2015
We bought the deal on Angies List and our appointment was schedule within a few weeks. We have deer and woods behind our house so we're always on the lookout for ticks. So far so good.
Melissa D.
May 2015
Very professional, knowledgable and considerate
Response from Freedom Pest Control
"Thank you for kind review. We are very pleased that you are happy with our services. We will be calling in mid July to confirm your second round of treatment."
Christopher P.
Mar 2015
Professional, courteous and prompt. Returned for follow up 2 weeks later to confirm bait had been eaten and rebait traps and said the mice were gone. If we saw any new signs to call them but no new signs.
Response from Freedom Pest Control
"Thank you for taking the time to provide this great review. We are always happy when our customers are confident and pleased with our services. It was a pleasure to service your business. Please call if you have any further issues."
Joyce Q.
Jan 2015
We were having a serious problem with wasps in the back of the house. We have a deck in the back and whenever we sat out there we were swarmed by wasps. They had built nests under the gutter guards. When the technician arrived, on time, I told him where I thought the nests were. He got a ladder and thoroughly checked out both the back and the front of the house. Then he told me what he was going to do and suggested I close doors and windows for awhile. When he was done, he told me to give it a week or two to let the application reach all the wasps as they come and go from the nest. The technician was professional and informative.
Later on, in October, there were more wasps but this time in the front under the gutter guard. Since we got the yearly service, there is no additional cost if there is another problem. I called again and told them the problem. I was working a lot then but the woman I spoke with was very helpful in finding a way to get the job done even with my busy schedule. We will most definitely use them again.
Response from Freedom Pest Control
"We are so glad we were able to take of your bee issue promptly and efficiently. The seasonal contract is always a great value,especially with any kind of bee issue. It was a pleasure serving you and I just wanted to say thank you for taking the time to provide this great review! Warm Regards!"
RICK M.
Aug 2014
unknown
Carl C.
Jul 2014
unknown
Tim M.
Jul 2014
We got quotes from different companies and they were the best ones. They gave us other suggestions to try, like cutting bushes back. Their price was the best.
Deb C.
Apr 2014
unknown
Carol A.
Dec 2013
unknown
Marla K.
Feb 2013
I was very impressed with Freedom Pest Control, from my initial conversations with them (they seemed very knowledgeable and had upfront pricing), to the service (heat treatment), to a few follow-up calls (I was concerned a few bugs seemed slow to die). They were always very nice on the phone, quick to return calls, left my apartment in great shape when they left, and generally made me feel like I was in good hands and getting what I paid for. I would definitely recommend them!
Licensing
State Contractor License Requirements
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FAQ
Freedom Pest Control is currently rated 4.6 overall out of 5.
Freedom Pest Control accepts the following forms of payment: CreditCard
Yes, Freedom Pest Control offers free project estimates.
No, Freedom Pest Control does not offer eco-friendly accreditations.
No, Freedom Pest Control does not offer a senior discount.
No, Freedom Pest Control does not offer emergency services.
No, Freedom Pest Control does not offer warranties.