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"We shopped around for months before deciding on the “Kohler Bath Remodel” product. sold and installed by Rite Window in Woburn. The salesman was good and a well-trained. He got the whole show done in a hour, which at the time was appreciated. I was a bit concerned reading the reviews about issues that develop at about the 3 year mark – I guess we’ll have to see on mine. Here’s what they sell you and what you actually get. Sales person: (1) “The luxstone slabs are very heavy, about 250 lbs, and need two people to carry.” The sample (about 1 square foot) he gave us to look at was crazy thick and heavy. The actual product out of the van during install, however, was maybe 1/8” in thickness, maybe the thickness of 4 pieces of copy paper, and the whole sheet can be lifted by one person easily with one hand. Score that one as a lie – they show you a product that is purposely different than the actual. Salesman: “We are exclusive to New England, don’t use external contractors, and all installers are ‘our own’”, which to a customer suggests that they are Rite Window employees. Actually, my install was done by contractors – they pulled up in the plain white unlabeled van, and just through general discussions, do lots of different jobs. No issues with the install per se, but, yeah, score that as a lie. Salesman: “The glass we use is hotel grade, double thick 3/8 inch, and they weigh 200 lbs each”. Yeah, not so much. Standard thin grade and maybe 45 lbs at most. My biggest concern was the quality of the fixtures, and the salesman made it known that the fixtures can only be the “top of the line” Koehler fixtures “direct from their Wisconsin plant”. This made me feel better. What actually went-in to the install, however, was a plastic control valve mechanism. So much plastic, that these fixtures are similar to the ones at Home Depot right at the very end of the faucet aisle – that $12 faucet. I expected the handle to be silver-painted plastic. Yeah, not exactly top-of-the-line. The base is a basic 3’X4’ cheapo fiberglass piece you can buy right now from home depot.com ($189) and the ceiling is acrylic sheeting from JoAnne’s, maybe $15. In summary, my daughter’s EZ Bake oven is made of better materials than this shower. The thing came out very small. The installer told me, after the job was done, that he had to take space away because he only had 3 foot sheets of luxstone, and to make them fit he made the shower smaller. They couldn’t even bring the right sized panels to do the job right. Going in to this, I was more concerned about the quality of the install and I thought from the sales tactics that the product itself was top-quality. In this case, the install and the materials are complete garbage. Without the glass, the materials maybe cost them $400 in total. With the glass, it’s maybe $2,000. So now I have a beautiful home with a cheap and flimsy master shower that’s smaller than the one they replaced. Efforts to work with them led to dead ends. Basically, I was told that you get what you got. Don't deal with these fraudsters."

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"Very pleased with the work done by Jonathan Fiske. Jonathan delivered the door which we painted ourselves. When it was ready, Jonathan came out within a few days and installed the frame, door and moldings in one day. He also replaced the alarm sensor, made sure proper flashing was installed and took the old door away. He answered all questions that we had. It was a pleasure working with him and would recommend him to others."

"Northeast Remediation performed deleading on my home, involving replacement of windows and the garage door. The house passed re-inspection for full compliance as soon as they were finished. The only issue was that they had problems getting one of their suppliers to provide a custom sized replacement garage door in a timely manner. This delayed fully completing the job by about a month while they found a different supplier. However, they were generally very responsive with communication and the work quality was good so I would not hesitate to use them again."

"Dennis from Traynor arrived promptly and within minutes told us exactly what the problem was and fixed it within a half hour as well as adding handles to the doors so that if it happened again, which he assured us it wouldn't, we could more easily open the doors. Excellent service and value."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."