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Rite Window of Boston

Windows, Doors, Glass and Mirrors,

About us

A balance of quality and price makes Rite Window the best replacement window value in New England. Energy Star replacement windows installed throughout Boston and Eastern Massachusetts. Experienced factory trained installers. A full-time service department to address any issues after the installation. All windows and labor backed by a lifetime warranty. Rite Window's promise to the customer: “A better window, professionally installed, for the right price”.

Business highlights

23 years of trusted experience

Services we offer

Sell & install - replacement windows, double hung, bow & bay, casement & awning windows, sliding patio doors, garden & slider windows

Services we don't offer

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Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7156 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
6%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 156 reviews

Paul M.
09/2024
1.0
glass repair
  + -1 more
We shopped around for months before deciding on the “Kohler Bath Remodel” product. sold and installed by Rite Window in Woburn. The salesman was good and a well-trained. He got the whole show done in a hour, which at the time was appreciated. I was a bit concerned reading the reviews about issues that develop at about the 3 year mark – I guess we’ll have to see on mine. Here’s what they sell you and what you actually get. Sales person: (1) “The luxstone slabs are very heavy, about 250 lbs, and need two people to carry.” The sample (about 1 square foot) he gave us to look at was crazy thick and heavy. The actual product out of the van during install, however, was maybe 1/8” in thickness, maybe the thickness of 4 pieces of copy paper, and the whole sheet can be lifted by one person easily with one hand. Score that one as a lie – they show you a product that is purposely different than the actual. Salesman: “We are exclusive to New England, don’t use external contractors, and all installers are ‘our own’”, which to a customer suggests that they are Rite Window employees. Actually, my install was done by contractors – they pulled up in the plain white unlabeled van, and just through general discussions, do lots of different jobs. No issues with the install per se, but, yeah, score that as a lie. Salesman: “The glass we use is hotel grade, double thick 3/8 inch, and they weigh 200 lbs each”. Yeah, not so much. Standard thin grade and maybe 45 lbs at most. My biggest concern was the quality of the fixtures, and the salesman made it known that the fixtures can only be the “top of the line” Koehler fixtures “direct from their Wisconsin plant”. This made me feel better. What actually went-in to the install, however, was a plastic control valve mechanism. So much plastic, that these fixtures are similar to the ones at Home Depot right at the very end of the faucet aisle – that $12 faucet. I expected the handle to be silver-painted plastic. Yeah, not exactly top-of-the-line. The base is a basic 3’X4’ cheapo fiberglass piece you can buy right now from home depot.com ($189) and the ceiling is acrylic sheeting from JoAnne’s, maybe $15. In summary, my daughter’s EZ Bake oven is made of better materials than this shower. The thing came out very small. The installer told me, after the job was done, that he had to take space away because he only had 3 foot sheets of luxstone, and to make them fit he made the shower smaller. They couldn’t even bring the right sized panels to do the job right. Going in to this, I was more concerned about the quality of the install and I thought from the sales tactics that the product itself was top-quality. In this case, the install and the materials are complete garbage. Without the glass, the materials maybe cost them $400 in total. With the glass, it’s maybe $2,000. So now I have a beautiful home with a cheap and flimsy master shower that’s smaller than the one they replaced. Efforts to work with them led to dead ends. Basically, I was told that you get what you got. Don't deal with these fraudsters.
Description of Work: Kohler Shower remodel by Rite Window.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Veronika M.
07/2022
1.0
doors
  + -1 more
3/1/2022 Framingham District Court rendered a judgment in my favor in the amount of $3,176.97 for all of the damages done to my home while this company attempted to install a $4,000.00 entry door and hardware. They forgot to bolt the the door frame to the house among so many other incredible things!! On April 13,2022 we had a payment review hearing in which the magistrate wanted to know why Rite Window had not paid the judgment. One of the owners stated he did not know how to pay and whom to pay!! LOL. He was instructed in the last hearing to pay by the 13th and directly to me. He even confirmed my mailing address. So RITE WINDOW STANDS FOR (this was the sales pitch) R=RESPECT I=INTERGRITY T=TRUST E=Excellence Ponder this: If they don't respect the courts how can their employees respect them, and if they don't respect our judicial system HOW CAN THEY EVER RESPECT THE CUSTOMER!! RUN RUN AS FAST AS YOU ABLE
Description of Work: Replace entry door with custom door and hardware

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,000

Maura F.
01/2021
5.0
glass repair, doors
  + 0 more
I had Rite replace my front door. They had previously replaced all our windows and did a fine job, so based on that experience we took advantage of a deal they had on door replacement. They install Provia Doors and they're high quality. The installers were very good, but they need to return a 2nd day due to the unusual carpentry of our door threshold, but they solved it. I'm happy with the result and would choose them again for other projects
Description of Work: Front Door replaced
Rating CategoryRating out of 5
Yes, I recommend this pro

hayward J.
11/2020
5.0
doors
  + -1 more
It was not installed yet, they were very professional and courteous.
Description of Work: We reordered new front door and they were going to installed it.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jake A.
10/2018
5.0
replacement windows, doors
  + 0 more
I needed 20 new windows and 2 new sliding doors to replace all of the existing 1970's fixtures in my single family home. If you are looking for incredible customer service, quality, and value for a project... look no further. The entire process was not only painless, it was enjoyable from start to finish and the end product was better than I could have imagined. The Rite Window team was responsive, professional, respectful. Marco, my sales rep, was awesome. He quickly scheduled an appointment, punctually came out to the house and was incredibly knowledgeable and helpful. He gave me great tips on which windows would work best for me and even offered design ideas that not only made the window/door layout much more functional and beautiful but even saved me money! For instance, we reversed the way one of the sliders opened to make better use of kitchen space, and we replaced a wall of three windows with one large picture window... it was not only a cheaper alternative but came out gorgeous and is now the centerpiece of the master bedroom! The install team of Matt, Nathan, and Bart were the best contractors I've worked with. They were meticulous and took their time at every step to make sure the job came out top-notch - not a single corner was cut. They kept the house clean and the end product was perfect. Can't say much better about the whole Rite Window team and experience.
Description of Work: New Windows and Doors for Entire Home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen C.
04/2018
5.0
replacement windows
  + -1 more
Excellent. The workers were wonderful and very respectful to me and my concerns
Description of Work: New replacement windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Rite Window of Boston
Thank you for your kindness. Your concerns were totally warranted and we were happy to address them. If you ever have a problem with your windows, now or in the future, please hop on the line and we'll take care of it in a flash! Thank you again -Rite Window

Aldo A.
02/2018
5.0
replacement windows
  + -1 more
The windows were installed in one day and 1.5 hours of the next day. It went smoothly including some difficult-to-remove windows being replaced easier than expected. The crew was courteous and as clean as could be expected for a job of this nature. The only part I wish was better was regarding the damage that was incurred on the interior window frames during the process. I was expecting a little less wood and wall damage than what happened with some of the windows. This could be due to my inexperience with window replacement projects, but some of the frames will require wood repair in addition to painting to get them back to what it was. Not a large job but still more than expected. Overall, I would hire Rite Window again. I found them honest and competent.
Description of Work: new windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Rite Window of Boston
Thank you for your kind review. We apologize for the wood damage. Despite attempts to take care, even the most experience installer runs the risk of damage because they need to remove portions of trim and reused them, and sometimes the trim puts up a fight. There is no good excuse, but please know when replacing a window, it's a legitimate one...Thank you again for your understanding, your review, and for choosing Rite Window.

Linda G.
07/2017
5.0
gutter repair, replacement windows, doors
  + 1 more
Very happy with the professionalism of the sales rep, and the excellent service of the installers.
Description of Work: 8 replacement windows, storm door, gutters
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Rite Window of Boston
Thank you for your kind review. We really appreciate it. Please let us know if you need help with anything else in the future. Take care

Tim K.
06/2017
5.0
replacement windows
  + -1 more
Couldn't say more good things about Rite Window. I had six windows and a patio door replaced at my townhouse condo. Rite Window was great with getting the necessary forms to the HOA and working within the style that the HOA wanted. The initial salesman, Marco, was fantastic and in constant contact throughout the process. The installers, Peter, Josh, and Nick, were professional, punctual, friendly, and did a great job installing the windows, and they did it all in about six or seven hours. Very pleased with the quality of the windows, the price, and the overall experience. If you're in need of new windows, give Rite Window a call.
Description of Work: Window Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Rite Window of Boston
Thank you sir for your kind review! We showed it to Marco and your crew and they' appreciated your recognition very much. We're very glad both you and your HOA are happy with the results. Thank you for your recommendation, and thank you for choosing Rite Window

Mary K.
05/2017
5.0
replacement windows
  + -1 more
That was a long distance from them. It was at least a 3 hour drive for them and they came right out and replaced it. No questions asked. They came right out and boom-boom fixed it. It's perfect. The cost was zero. They stood behind their product, in other words, and their installation by doing that. What's better than zero? The quality was good. I think it's sufficient. Some people may argue with me, but I can't see any difference. They replaced it and they didn't give me a hard time. They didn't say, "you did this, you opened it wrong" or that kind of stuff.
Description of Work: I had a problem with one of the windows. I guess the sill broke.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary K.
05/2017
5.0
replacement windows
  + -1 more
I wan to say the cost was $300 a window. They were good. They came out; I had a problem with one of the windows and they came out almost three or four years after, fixed it right away. They just replaced it.?No questions asked. No "what did you do to the window" that kind of thing. They fixed it right away at no charge. I can't use them anymore. They don't come out this far. It's pretty far out. I no longer can use them at this address, but I can at others. Two people came out to complete the work and they were good. They were outside and I didn't have much contact with them, but they were good. They left the area clean, perfect - not a drop.?
Description of Work: This was for installation of windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Rite Window of Boston
Thank you Ms. [Member Name Removed]! We promote our "lifetime warranty" because it's easy to say and to understand, but it's kind of silly, because "how long is a lifetime?"...What we really have is a "promise" to our customer that if something goes wrong we'll come back and try to fix it; whether it's 1 week or 20 years down the road. We figure if we keep all our promises we'll be around longer than a "lifetime" ;) ... Again, thank you for your kind review and for choosing Rite Window.

Shannon M.
05/2017
5.0
replacement windows
  + -1 more
The man who gave me the quote was friendly and helpful, explaining the different window options to me. The ordering process was easy and although it took 9 weeks before they were able to do the installation, the installation team did a nice job and even put up with my nosey dog. I would use them again.
Description of Work: I had a few windows that needed to be replaced in my house, so I contacted this company for a quote.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Rite Window of Boston
Thank you for your kind review! We apologize for the 9 weeks. In the window business the busiest time of year is late fall. It's like working at McDonald's when 3 bus loads of high school kids pull into the parking lot! ;) We really appreciate your patience and understanding....And we loved your dog!!! He wasn't nosey, he was just happy to see us and wanted to help ;) Thanks again for your review, and thank you for choosing Rite Window.

Manish D.
04/2017
4.0
replacement windows
  + -1 more
Went fine. But after few months one windows black insulation started coming out. Rite window promptly corrected the issue. But I am concerned about overall quality of these windows since after few months i started seeing the problem.
Description of Work: Replaced all the windows in Home.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,500

Matt K.
03/2017
5.0
replacement windows
  + -1 more
About half the price of other quotes with no high pressure sales tactics. Scheduling measurements and installation was a breeze. Like that there is a lifetime warranty on the windows.
Description of Work: Replaced original 1950s windows with vinyl Rite Window replacements.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,600

Jen B.
02/2017
5.0
replacement windows
  + -1 more
Our neighbors used Rite Window and had good results, so we chose them to replace our 40 year-old windows. Their office did a nice job communicating the installation schedule and confirming all the details. We were impressed with Phil, the lead technician who did the work. He and his partner were friendly, professional, and easy to work with. They did a good job with installing the new windows and did a complete clean-up after. Overall we had a good experience with Rite Window.
Description of Work: Replacement windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheryl R.
10/2016
5.0
glass repair
  + -1 more
It was almost perfect. They measured one of my bedroom windows incorrectly twice. I wasn't happy and I wish they would have at least called to apologize since I had two dogs and boarded them for the days they were coming.
Description of Work: They replaced 24 windows in my 1905 built house and I couldn't be happier. The work was done three years ago and I waited to see how things held up before reviewing them. I'm contacting them again to replace the windows in my back porch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Nancy Goodale D.
09/2016
4.0
replacement windows
  + -1 more
There was just one grate that goes inside of a window to make it a special design and they never came back and did it. All windows in the house were done very well, installed well and it worked well. it's just that one little thing that bothered me. They're very good. I will use them again because of the quality of the work.
Description of Work: They replaced the windows in the house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Neil M.
08/2016
5.0
replacement windows
  + -1 more
I'm hard-pressed to remember a more pleasant experience with a home contractor. We'd contacted Rite Window in 2015 for an estimate of work that we decided not to pursue. The presentation at that time was most professional and not high-pressure at all. When contemplating window work this year, our first (and only) call was to Rite Window. From initial consultation/estimate through final installation, services rendered were absolutely outstanding. Scheduling the work was a breeze and the installation team showed up as expected and completed the professional replacement of all 8 windows in fewer than 6 hours!
Description of Work: We had a total of 8 double-hung windows replaced in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from Rite Window of Boston
Thank you for your review and your kindness. What you described is the way we want to do business. We understand that replacing every window is a big project; it requires a lot of thought and people need time to decide what's best. The worst thing any company can do is make the decision more difficult by adding sales pressure. We try to treat people the same way we'd hope to be treated if we were the one doing the buying. It's a concept that's been around forever and it's called the "Golden Rule", yet surprisingly many companies don't practice it as a rule ;) ...Thank you again.

CATHY B.
07/2016
5.0
replacement windows, doors
  + 0 more
Installation went well. Dave and Carl were wonderful! They worked hard, installed windows, kept me informed of progress and cleaned up after work was done. I would definitely hire them again. I think they need a raise in pay!
Description of Work: 16 window replacements. Converting 4 of the windows. Replace back door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Response from Rite Window of Boston
Thank you. We immediately shared your review with Dave and Carl and they very much appreciated it. Especially the suggestion of a raise! lol... But we do the best we can to take care our our guys because they are our most important asset and do a great job of representing the company. Please let us know if you have any concerns with your new windows and we will hop right on it. Thank you again for your kind review, and thank you for choosing Rite Window.

Nancy G.
06/2016
5.0
replacement windows
  + -1 more
The windows were replaced in one day. We had to make sure space around the windows was accessible (on the inside of the house), which means we took down the curtains and moved a few nightstands. Other than they, Rite Windows did everything else. They replaced the windows, took the old ones away, and did not leave any mess behind.
Description of Work: Rite Windows replaced all 9 windows on the top floor of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Rite Window of Boston
Thank you for your kind review! It means a great deal to all of us here and we appreciate you taking the time to send us a "thumbs-up". Please let us know if you have any concerns going forward and they will be promptly addressed.

Michael P.
05/2016
4.0
replacement windows
  + -1 more
Firstly, this place is not particularly cheap. I only discovered later I could have gone with a higher quality pella window for less money. the installer showed up on time and was polite. He mostly did a good job. two things that I didn't notice until after he left were that the handle in the bathroom is supposed to be resting on the sill, but he put it about a quarter inch above it (it looks weird). And one of the windows he did not replace the bottom sill even though that was part of the contract deal (and it's rotted). Since I am getting the house re-sided, I am just going to have the siding people replace it, but that's a bit more $$ out of my pocket. Overall, relatively happy/ok, but when I do my other 20 windows I will be going elsewhere I think.
Description of Work: replaced 2 kitchen windows and 1 bathroom window

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$2,222

Response from Rite Window of Boston
Thank you for the "B" grade. You could have easily given us a worse grade for forgetting to replace the sill, so we truly appreciate your kindness with your grade. We'd never accept a customer's money for services not performed, so when we saw your review we mailed you a check to refund the sill replacement cost. Please let us know if you did not receive it. We sincerely apologize... One thing if you don't mind; we agree Pella windows are a fine brand, but they produce a wide range of windows of differing quality and price. The Pella window sold at Lowes is slightly less expensive than ours, but it also has fewer features and not as good a U-Factor insulation rating or air infiltration rating as the window we installed at your house. Yet if you compare their window that has the exact same specs as ours we win on price by a noticeable amount. Problem is, doing a direct "apples to apples" comparison of windows is not easy for the consumer, so we often need to fight the perception that every Pella window is better simply because it has a Pella label, but such is life in the window business ;) Regardless, please know that the windows we installed in your house are of high quality, not the cheapest, but an excellent value because of the balance of quality vs price...and we stand behind this statement with a rock solid warranty... We'll get "off our soap box" now (wink)... Again, our apologies for dropping the ball on the "sill", thank you for your kind grade, and thank you for choosing Rite Window.

Phyllis A.
01/2016
5.0
replacement windows
  + -1 more
With the help of Angie's List we narrowed our search down to 2 companies for this major improvement. From the beginning we were impressed with the products quality and attention to detail. Our sales rep Patrick was very knowledgeable and answered all of our questions and concerns. When Phil came out to measure our windows he was personable and arrived on time. He too was very knowledgeable which made us feel very comfortable with our decision. Even after the contract was signed Patrick has continued to answer all of our questions quickly and completely. Our windows were done in less time than anticipated and Erin was able to schedule our installation for a day that fit our work schedules. The day of our installation Matt, Dave and Brandon, arrived on time and proceeded to protect our belongings. It was a rainy day, but because of their attention to detail and the care they took to prep our home was as clean as when they arrived. We love our new windows and truly appreciate the professionalism of everyone!
Description of Work: They removed and installed 13 windows in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Rite Window of Boston
Thank you Ms [Member Name Removed] We sincerely appreciate your kind review. Hearing we met our customer's expectations is truly the best reward. Please let us know if you have any questions or concerns with your new windows and we will address them pronto. Happy New Year to you and yours!

Edward B.
12/2015
5.0
replacement windows
  + -1 more
I had a very positive experience. Mike their salesman was pleasant and knowledgeable. Paul and his work crew were professional. They replaced 15 old windows with new double glass sliders. They arrived on time in early morning and finished the entire job in 1 day. Paul took the time to explain how they operate, the warranty, then cleaned up thoroughly. We had expected it to be more complicated, but it went smooth and easy. Good outfit.
Description of Work: Replaced 15 windows...in 1 day

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,700

Katherine A M.
12/2015
4.0
replacement windows
  + -1 more
UPDATE: 12/14/15. After posting the initial review, we immediately received a call from Rite Windows with a thorough apology for all of the incidents that occurred, and an offer to refund the entire amount of the job. A check was immediately sent to our home, which was just received. We very much appreciated this gesture and have updated our initial ratings accordingly to reflect our higher opinion of the company. I leave below the text of the original review for reference. We were extremely disappointed with the service from this company - probably the worst experience we've had with any contractor on Angie's List. There a lot of reasons for this bad review. First, the workman broke a window during installation, which was an accident and is something that we understand can occasionally happen. But that was the culmination of a lot of bad service. First the workmen showed up on the wrong day (August 6) and then tried to imply that this was our mistake - even though my husband had a voicemail recording on his phone confirming for the day we knew we had arranged (Aug. 7). We had to wait another week for installation, at which point the workmen showed up 3 hours late. When they finally arrived they were rude and offered no apology or explanation for being late. To his credit, the workman who broke the window did admit to doing so and apologized for the inconvenience, which I appreciated. However, he did this at least an hour after the accident happened (I heard the crash and cursing from downstairs), after he had already decided, without letting me know or asking my opinion, to remove the broken window from my daughter's room and reinstall it in our office window at the front of the house. While I appreciate his concern for my daughter's safety, the spot he installed it in is right at the front of our house and is in front of where we usually keep a large computer and other equipment, which we were loath to keep in front of such an obviously broken window, as it would invite thieves. If he had let me know at the time that the window was broken and consulted me first, I could have directed him to put the broken window on the side of the house in the guest room, where it would have been both out of sight and not heavily used. The workmen came back a week later to replace the broken panel, but I don't think it was ever quite installed correctly, as that window leaks a lot of cold air and it is still freezing to sit in front of it. The worst part of the experience wasn't even any of the above, but the false promises that Jack Ferguson, the manager of the company, gave us that we would be compensated for the inconvenience. He apologized profusely for what had happened and promised that $300 would be be credited to our credit card as compensation (which we did not ask for, but thought it was a nice thing to do). Four months later, after numerous follow up phone calls and emails and numerous promises that we would receive this credit, the credit still has never appeared. I frankly was astounded that after all of that this company couldn't even get it together to credit our card as promised (or, worse, maybe they never intended to and hoped we would just forget about it). We would never, ever use this company again or recommend them to anyone else. The price is right, but you definitely get what you pay for I guess, so we have learned our lesson.
Description of Work: Replaced four upstairs windows with new vinyl windows

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0

$1,600

Response from Rite Window of Boston
Thank you. It was very kind of you to revise your review. I'm the owner of Rite Window. Please allow me to correct the record on one point. Jack Ferguson, my service manager, promised you the refund on the cracked window. Jack informed me the refund needed to be credited and I failed to do so. It was my fault, not his. Jack does a great job of taking care of our customers and I wanted to be sure the blame was properly placed with me, not Jack. Sometimes in business we get caught up in the "big picture" and forget that service is simply a matter of following through on the details. Your review "slapped me to attention" and I thank you for it...All the best to you and your family.

Angela B.
12/2015
4.0
replacement windows
  + -1 more
This was the first time I used them. They were pretty good, they were responsive. The biggest issue I had with them was it was completely replacing a cracked window. They came out for measurements and then when they came back they brought the wrong type of window that had 9 panes in it instead of 6. They put it in and it just looked awkward so a couple a weeks later they put in the 6 pane window. But other than that, they did a good job with it.
Description of Work: I used Rite Window to replace a cracked window.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

7 Roessler Rd, Woburn, MA 01801

https://www.ritewindow.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Doors,
Glass and Mirrors,
Gutters

FAQ

Rite Window of Boston is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

Rite Window of Boston accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Rite Window of Boston offers free project estimates.
Yes, Rite Window of Boston offers eco-friendly accreditations.
No, Rite Window of Boston does not offer a senior discount.
No, Rite Window of Boston does not offer emergency services.
No, Rite Window of Boston does not offer warranties.
Rite Window of Boston offers the following services: Sell & install - replacement windows, double hung, bow & bay, casement & awning windows, sliding patio doors, garden & slider windows
Ask for Details

Contact information

7 Roessler Rd, Woburn, MA 01801

https://www.ritewindow.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 2:00 PM