Get matched with top basement leak repair pros in Hooksett, NH

"Bob was great- this was our first renovation as new homeowners and he helped us through the process, answering all of our questions and listening to what we wanted. We absolutely love the end result!"

"They showed up on time each day, were very knowledgeable of the work they performed. Showed up for the quote when we scheduled the first meeting and we were very impressed with the overall experience. The deck they built was spot on and perfect for our needs. They did make some recommendations as to how it would look and work better for us and we went with their decisions and are so happy and impressed. They were very neat about their work and very easy to talk with. I would never use anyone else, and HIGHLY RECOMMEND them for whatever you need. So great to work with."

"Timely and quality work"

"Beware and be absolutely sure you ask them the right questions before the work begins. We were ignorant and trusting both big mistakes with these guys! "

"They did a fantastic job! We have had driving rain since the installation and our basement is bone dry. They came on time, were very polite and I'm very happy with the fast train system they installed."

"Shane was great kept us informed at each step. Did what we agreed on in a timely manner and he always returned our calls and answered any questions we had.We will use Exteriors Plus in the future and will recomend them to friends and family."

"The team was great to work with. We finished 400 sqft of our basement with the full system. Our salesman and he covered all the topics, materials, costs, timelines and expectations very well. The crew doing the work was very professional, respectful and kept us updated of the progress and of any issues arose during installation that was outside of their control. Our PM provided guidance on decision ensuring code was met while getting the aesthetics we were looking for. Overall, I would work with them again for a large project like our basement."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."