Get matched with top basement leak repair pros in Manchester, NH

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"Pedro and his team were excellent. They were professional and timely, hard-working and meticulous, and trustworthy. Best of all (at least for me), is that Pedro is VERY responsive and his team is assigned to get your job done and done correctly. They show up on time every day, and were willing to work late into the evening to hit the project milestones. Pedro was 100% clear about the costs, and he made sure I fully understood the areas where the costs were not known or where the costs could possibly change. For example, he said, "If you open up this wall, I'm not sure what we are going to find." I told him to proceed and his team opened up that wall and found that the previous contractor had installed literally zero insulation. Pedro met with me, reviewed what his team had found, went over all of our options, gave me his recommendation, and only proceeded when I completely approved the additional work that would be done and the additional cost entailed. Pedro is a true partner and his team does great work. I cannot recommend them enough. My wife and I have already booked them for another job renovating a first floor porch and creating a roof over the open-air second floor porch."

"I am so happy that I hired One Eleven Developers and couldn't be more pleased with the outcome of the project. These guys are very knowledgable and experienced. They took pride in their work and worked hard to bring my vision to fruition. They took pride in their work and my personal satisfaction with the job really mattered to them. They listened to my ideas and offered their own suggestions based on their years of experience. In addition to their skill they were a delight to work with, they were respectful, friendly, communicative, they worked hard to keep costs down and kept me informed! I've already recommended them to a friend and hired them for more projects! If you end up choosing One Eleven Dev. you won't regret it!"

"Rich and the crew at 3G's were absolutely fantastic throughout the entire process. They were considerate, knowledgeable, and completely professional in everything they did and the finished work was incredbile. I cant recommend them enough."

"Harold & his crew, Charlie & Mike were awesome. Came to work on time. They listened to my wants & needs and came up with a plan that worked. Communicated with us through out the process. Their attention to detail was incredible. They went above & beyond their job description. I would highly recommend them on any renovations, they are very talented skilled laborers. It was a pleasure doing business with this company."

"They gave a good estimate of work to be completed and contract laid everything out clearly and completely. They were well organized and had great communication. They kept the job site clean each day and the work was well done."

"Excellent job with floor install. Very detail oriented. Professional and courteous. Would definitely recommend."

"They did a fantastic job! We have had driving rain since the installation and our basement is bone dry. They came on time, were very polite and I'm very happy with the fast train system they installed."