Get matched with top gas log pros in Wilsons Mills, NC

"Did a good job"

"My young first time homeowner daughter called the ARS location in Knightdale, NC on 06/24/2025 to fix an inoperable AC unit. Tech came out and said the compressor fan motor and capacitor was "locked up" and needed to be replaced at a cost of $2600. He also said it would be a couple of days to get parts. It was 90 degrees in the house and 94 upstairs. He then sent his salesman to discuss a complete replacement on a 13 year old system. He left knowing her fiance worked from home and the home was very HOT. He charged $116 for the service call and left. I came over while the salesman was there discussing estimates. I walked outside and turned the fan by hand and it started running. The fan motor was NOT locked up. I ran up to the parts house and bought a $17 capacitor and replaced it. It's been running ever since. It took me basically an hour to drive in traffic, pick up part and replace it. During this whole time the salesman finished his pitch and sat in his car on the street for over an hour. Nice work ethic right? I called the company to try and talk to a manager about my experience and I got a call center that said somebody will call me. You can not call the company and talk to a manager. I called the HQ and still nothing. I really don't think there is a quality control manager as they say there is. No callback as of yet. They tried to take advantage of my young daughter just to make a sale for a complete replacement which was not needed and left her in the heat. They don't care about their customers and just push the upsale of a complete replacement. I fixed this system for $17 when they wanted minimum $2600 and days to fix in a major heat wave. I called another company and they said they would do this same repair if needed for $350. I feel the least they can do is refund my daughters $116 for the "lack of service call." Never again!!!! Read the reviews on Yelp and Google. Not the 4.5 rating on their website. They are CROOKS!!! DO NOT TRUST THIS COMPANY UNDER ANY CIRCUMSTANCES........"

"Too expensive"

"We called Kenneth and he was able to come out the same day. He quickly diagnosed the problem and completed the repairs on the spot. He took time to review the problem and options. We have used Kenneth several times in the past and would highly recommend him."

"PLEASE BE WARNED. This was our experience: After many delays, Steve *began* the work about 4 months after the estimate was done. Months after the job was *started* it was *still* not finished. In our case, he would not follow-through & show up when he said he would (this happened repeatedly, sometimes with excuses like weather, and sometimes with the excuse that he had too many other jobs going on). When a week or two would pass and we would follow up with him, he responded to us like we were bothering him and we were in the wrong. Moreover, the total bill was well more than what we were quoted. Steve is a jovial individual, exceptionally talkative, knowledgeable in his trade but the utter lack of integrity as far as follow-through (doing what he says he will) has been an utter nightmare and a terrible lesson for us."