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Mr Smokestack Chimney Service

Founded 2008 • With Angi since November 2008

4.8

(392) Verified Reviews

Description

Mr. Smokestack Chimney Service is a 2013, 2014, 2015, 2016, 2017 & 2018 Super Service Award Winner. Hi, my name is Robbie Markey, owner and operator of Mr Smokestack Chimney Service. Mr Smokestack Chimney Service is a CSIA (Chimney Safety Institute of America) certified company. We maintain an A+ with the BBB and we are extremely proud to state, we maintain a 5 STAR RATING on ALL online presence. We serve Raleigh and surrounding areas. Give us a call, you won't be sorry :-)......

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Verified Reviews

A few reviews for this pro…

1.0

05/09/2021

I emailed them and they said that I needed to call. I did. I left a message because it was busy. No one ever called. I guess they did not want the business. Choosy. I called another service and also left a message. They called back and I made an appointment.

DESCRIPTION OF WORK
nothing. They never called back.

CATEGORY fireplaces

SERVICE PROVIDER RESPONSE

[Member Name Removed], Not quite sure what happened here but our apologies for not being able to properly serve you. I do see that we performed your gas service in February 2020 and would have liked to have been the company to continue that service in 2021. Our records indicate exactly what you outlined in that we received your email and asked you to call to set up an appointment due to our inabil...
5.0

03/04/2021

Great job service was fast and the technician explained what he was doing and took pictures.

DESCRIPTION OF WORK
Fireplace service

CATEGORY chimney sweep,fireplaces,gas logs

SERVICE PROVIDER RESPONSE

Thank you for your kind words. We are proud of the commitment of our technicians to making our community understand their chimneys and fireplaces. The chimney is an area of the home that is often out of sight and mind. We are committed to continuous education and improvement for our technicians so that we can continue to provide superior service and knowledge to the Triangle.
3.0

03/04/2021

Technician arrived on site promptly spent about 15 minutes checking out the chimney, told me all the things that needed to be done to it. Then proceeded to tell me that he couldn't do any of them. Gave me the name and number of someone that could"do it on the side". It just didn't seem like they wanted to do any hard repairs.

DESCRIPTION OF WORK
Chimney repair needed

CATEGORY chimney repair

SERVICE PROVIDER RESPONSE

We have talked to the technician and we apologize that we could not be helpful enough for your situation. It is complex to have roof concerns, a painted chimney and masonry that is quite aged all together. It was our technicians intent to help you by providing resources that could work with all of these aspects versus simply trying to complete surface repairs on one of your two chimneys. We hope t...
1.0

02/11/2021

Not available for over two months to schedule the work. Suggested if I got a maintenance contract I may be able to get in sooner if there was a cancellation. So I guess they do not need any new customers.

DESCRIPTION OF WORK
maintenance on gas fireplace

CATEGORY chimney sweep

SERVICE PROVIDER RESPONSE

[Member Name Removed], Not sure who you spoke with but perhaps have us mixed up with another company because we do not offer service contracts. I apologize we are booked out but we do not financially incentivize for faster appointments. During the burn season the aforementioned wait time is pretty much industry standard so we suggest preparing early for next season. Thanks and take care. Mr. Smoke...
2.0

12/22/2020

Didn't have time to service my request. They should have told Angie's list they couldn't do anymore work. Maybe next year.

DESCRIPTION OF WORK
Repair has log fireplace

CATEGORY chimney sweep,fireplaces

SERVICE PROVIDER RESPONSE

[Member Name Removed], We're sorry that our schedule is booked out as it is as this is burn season and our busiest time of the year. We recommend service in the fall to assure your fireplace will be ready for winter season. Thanks again and sorry for any inconvenience. Sincerely, Mr. Smokestack Chimney Service

Services Offered

2013 through 2018 Super Service Award Winner :-) Wood/Gas Chimney/Fireplace Inspections and Sweep/Cleaning, Chimney Repairs, Chimney Rebuilds, Chimney Cap Installations, Outdoor Fireplace Installations along with Indoor Fireplace Installations. We also specialize in re-facing/re-surfacing fireplaces along with application of all types of stone on the exterior of chimney structures. Mr Smokestack Chimney Service also takes pride in being a Regency and Buck Stove Wood-burning insert dealership.

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, Discover
Senior Discount
5%
Emergency Service
No
Warranties
Yes