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Mr Smokestack Chimney Service
Electrical Baseboard or Wall Heater - Repair, Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install,
About us
Mr. Smokestack Chimney Service is a 2013, 2014, 2015, 2016, 2017 & 2018 Super Service Award Winner. Hi, my name is Robbie Markey, owner and operator of Mr Smokestack Chimney Service. Mr Smokestack Chimney Service is a CSIA (Chimney Safety Institute of America) certified company. We maintain an A+ with the BBB and we are extremely proud to state, we maintain a 5 STAR RATING on ALL online presence. We serve Raleigh and surrounding areas. Give us a call, you won't be sorry :-)...
Business highlights
17 years of experience
Services we offer
2013 through 2018 Super Service Award Winner :-) Wood/Gas Chimney/Fireplace Inspections and Sweep/Cleaning, Chimney Cap Installations, Chimney Rebuilds, Chimney Repairs, Outdoor Fireplace Installations along with Indoor Fireplace Installations. We also specialize in re-facing/re-surfacing fireplaces along with application of all types of stone on the exterior of chimney structures. Mr Smokestack Chimney Service also takes pride in being a Regency and Buck Stove Wood-burning insert dealership.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9354 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 354 reviews
Kathy G.
May 2021
They did a great job of custom making and fitting a new chimney cap for us. The original was not secured properly by the builder and was blown off and damaged by a wind storm. We have used them before for cleaning and they have always done quality work and are pleasant to work with.
Response from Mr Smokestack Chimney Service
"Thank you so much for taking a moment to share your positive experience and for your repeat business. We are glad we could help with your cap and look forward to keeping your system maintained for years to come!! Sincerely, Mr. Smokestack Chimney Service"
Van B.
Mar 2021
Great job service was fast and the technician explained what he was doing and took pictures.
Response from Mr Smokestack Chimney Service
"Thank you for your kind words. We are proud of the commitment of our technicians to making our community understand their chimneys and fireplaces. The chimney is an area of the home that is often out of sight and mind. We are committed to continuous education and improvement for our technicians so that we can continue to provide superior service and knowledge to the Triangle."
Arthur M.
Oct 2020
Poor and expensive result. After Mr. Smokestack inspected my brick roof chimney for a leak, they said the mortar had to be repointed in spots, and the the chimney waterproofed. The charge for the repointing was $1,450.18, which I paid after the work was allegedly done. I decided that I would postpone the waterproofing to see if I still had a leak after the mortar holes were filled. Well the chimney still leaked and my roofer checked the chimney and said all the holes were not all filled. I called Mr Smokestack's representative again and he told me the leak was because I never waterproofed the chimney and the charge to do that additional work would be $1,485. At that point I searched other chimney repair contractors and found one who inspected the chimney and said he would repoint the holes, waterproof the brick and waterproof the cap where he thought the leak may be coming from all for $1.200 total. The leak was repaired for that amount and not for the almost $3000 that Mr Smokestack would had wound up costing me.
Jerry S.
Aug 2020
It was great & quick! Found a problem & solved it with ease!
Response from Mr Smokestack Chimney Service
"Mr. [Member Name Removed], Thank you for sharing your positive experience with our service technician. We're glad we were able to get your fireplace up an running!! Cheers!! Mr. Smokestack Chimney Service"
Bob S.
Mar 2020
Excellent!!! Stephen cleaned the gas logs, the gas pilot light, and returned the unit to proper operations. Well done!!!
Response from Mr Smokestack Chimney Service
"Mr. [Member Name Removed], Thank you for taking the time to share your experience. We greatly appreciate the kind words for our technician and are glad we could return your unit to working order. Thanks again and we look forward to servicing your fireplace for general maintenance in the future."
Joan M.
Mar 2020
Perfectly well
Response from Mr Smokestack Chimney Service
"We appreciate you taking the time to share your experience! We hope to see you next season!"
Laura D.
Feb 2020
Great! He had weather cancellations and was able to come earlier. That was very helpful for my schedule! He was prompt, explained everything, was polite, friendly and informative. Scheduling a week earlier than the first business I called and significantly cheaper! Great business. I would definitely refer my friends to them. Thank you, Craig!
Response from Mr Smokestack Chimney Service
"Thank you so much for taking the time to share your experience with us! We greatly appreciate that and are happy to have been able to get you in for an earlier service appointment!"
Willie B.
Jan 2020
I was very pleased with the service and also cleaned the glass of the fireplace. Would definitely recommend.
Response from Mr Smokestack Chimney Service
"Thank you so much for sharing your experience with us, we greatly appreciate that! Cheers! Mr Smokestack Chimney Service"
A C.
Dec 2019
I am highly impressed with Mr. Smokestack Chimney's Service. They replied immediately to my correspondence, explained the process, scheduled an appointment, and contacted me when an earlier appointment became available. Each employee greeted me by Ms. W and always addressed me as "Ma'am." Steven, technician, arrived at the earlier part of my timeframe, politely greeted me, diagnosed the problems with my gas fireplace, and thoroughly explained how he was going to complete the maintenance. Steven was professional, ensured he covered his boots each time he entered/exited my home, and made sure he cleaned up his work area before departing. I HIGHLY recommend this awesome company!
Response from Mr Smokestack Chimney Service
"Hi Ms. [Member Name Removed], Thank you so much for taking the time to share your experience in regards to our service and our technicians, we greatly appreciate that! We also appreciate your patience and willingness to wait for an appointment, as this is our busiest time of year and happy we were able to move you forward! We look forward to servicing your future fireplace and chimney needs! Happy Holidays! Mr Smokestack Chimney Service"
Peggy V.
Oct 2019
They arrived on time, were very courteous, did a thorough check of the entire system and cleaned everything. They put down a tarp in front of the fireplace to protect my floors and then vacuumed around it when they were done.
Response from Mr Smokestack Chimney Service
"Hi [Member Name Removed]! Thank you so much for sharing your experience with us, we greatly appreciate that! Cheers! Mr Smokestack Chimney Service"
Charlotte C.
Oct 2019
Excellent. Very professional
Response from Mr Smokestack Chimney Service
"Hi [Member Name Removed]! We really appreciate you taking the time to share your experience with us! Have a great day! Mr Smokestack Chimney Service"
David P.
Sep 2019
They were great! They even removed our old, outdated fireplace screen and carted it away. The cost for the cleaning was very reasonable. They provided a quote for additional repairs and services that seemed a bit high so we are still deciding if we want to get all the other work done.
Response from Mr Smokestack Chimney Service
"Thank you so much for your kind words and taking the time to share your experience with us! Cheers, Mr Smokestack Chimney Service"
Lawrence G.
Jun 2019
The technicians did a great job repairing the stucco and upgraded the chimney structure. They also installed a gas-log insert that looks great. They were good at responding for my request for a quotation for the repair. That was better than the other chimney repair companies did. It took awhile to get on their schedule, but it was worth the wait.
Mitra R.
Dec 2018
It just worked for one day , we gave him calls but he never came back to fix it.
Response from Mr Smokestack Chimney Service
"Good morning Mr. [Member Name Removed]. I most definitely understand your frustrations regarding utilizing a service company thats unresponsive sir, but unfortunately, in this case i believe you have the wrong service company. Upon looking your information up in our system/s Mr. [Member Name Removed], we were unable to find you in our Quickbooks, Calendar, Worksheets, Phone Logs, etc... Again, i completely understand your frustrations 'and i am sorry this happened to you', but it wasn't Mr Smokestack Chimney Service you contacted for your service sir. Happy holidays to you... Robbie Markey Owner/Operator Mr Smokestack Chimney Service"
John B.
Dec 2018
Excellent service
Response from Mr Smokestack Chimney Service
"Good morning Mr [Member Name Removed]. We are very happy to hear you had a great experience utilizing our services sir. We look forward to meeting (and exceeding) your expectations for many years to come..."
Pamela N.
Nov 2018
Very professional, knowledgeable and personable. Great service.
Response from Mr Smokestack Chimney Service
"Thank you very much for sharing your experience with our AngiesList viewers Miss [Member Name Removed], much appreciated."
June B.
Oct 2018
It went well, but there was a mismeasurement and the cap had to be refabricated, but they put a rush on it and got it in 2 days. Once the right sized one was installed, it worked perfectly with no leaks. Looks really nice, too. Great people to work with...owner on site for job.
Response from Mr Smokestack Chimney Service
"We cant thank you enough for your review and positive feedback. We rarely miss a chase cover measurement, but sometimes accidents will happen or our distributor may have read the measurement incorrectly. Regardless, we are thrilled the water penetration has ended and look forward to servicing your fireplace for many years to come. Have a great day!"
Charlemae M.
Jul 2018
Thorough, polite, professional, answered all my questions and reasonably priced. Very happy.
Response from Mr Smokestack Chimney Service
"Thank you for the amazing positive feedback and review, we truly appreciate it. We look forward to many years of friendship. Have a great day!"
Dino C.
Jul 2018
Job went very well. Arrived on time. No fuss, no muss. Would hire again if needed.
Response from Mr Smokestack Chimney Service
"Thank you for your positive review and feedback, we truly appreciate it. We look forward to serving your fireplace/chimney again in the future. Have a great day!"
Meredith A.
Jul 2018
Our tech was professional, called ahead of time to ask whether he could come early, and did a fantastic and quick job with the work. He even took the time to clean out the space under the dryer when we discovered it had been venting into the house! Would absolutely hire again. The office was also a pleasure to work with.
Response from Mr Smokestack Chimney Service
"We can't thank you enough for your business along with your positive review! We are thrilled you had a great experience with Mr Smokestack Chimney Service, and look forward to serving your dryer vent ( and fireplace if interested) for many years to come. Have great day!"
Gail T.
Jul 2018
We were very pleased with the service.
Response from Mr Smokestack Chimney Service
"We can't thank you enough for your business along with your positive review. Have a wonderful day!"
ANN Q.
Jul 2018
The technician arrived early and completed cleaning out the dryer vent (which exited through the roof) promptly. The technician was professional and showed me the before/after photos of the condition of the vent.
Response from Mr Smokestack Chimney Service
"We appreciate you taking the time to leave a review and positive feedback. We look forward to cleaning your dryer vent and/or fireplace/chimney for many years to come. Thanks, Simona Gallina Mr Smokestack Chimney Service"
SUSAN G.
Jul 2018
It went great.
Response from Mr Smokestack Chimney Service
"We can't thank you enough for your positive feedback and review. We look forward to serving you in the future. Have a great day!"
Adam E.
May 2018
We did a Level 1 inspection as part of due diligence negotiations. Technician showed up, immediately told me refractory panels needed replacement and to not operate the gas logs. Said I did not need a chimney sweep, saved some cash there. Shut off pilot light, then tried to relight the pilot light and failed. Went in the attic and took some pictures of the chimney. Went on the roof and took more pictures and made comments on some things. As he's leaving he tried to sell me a gas log service for $129. I said no, then told me how to clean the pilot light assembly myself. After he left I went inside, one hit of the igniter and pilot light lit and held itself lit. A few days later the inspection report showed up and stated the incorrect refractory panels which needed to be replaced. Also stated that a crack was in both panels, however didn't provide conclusive evidence the size of the crack. Rule of thumb from what I've heard from multiple places is that the panels should be replaced if the crack can fit a dime (conservative) or nickel (less conservative). Inspecting the panels myself I could not fit either into the cracks on the panels. Regardless its in an inspection report so it has to be disclosed. Either way, they are the "certified inspectors" so I could either spend more money on another companies opinion or air on the side of caution. Quote came in to be about $1000 to replace two panels, disconnect the logs and reconnect them. I'm not sure where they are buying the panels from, but as a homeowner I can purchase both for $117. I assume this would be a few hours for a homeowner to replace and probably an hour or two for a trained technician. Not sure where the other $883 is going... I emailed them and they were happy to update the inspection report with the correct refractory panels mentioned while on-site. When I asked why no measurements were taken of the cracks, I got no response, again they are the "certified inspectors" they should have some response based on their certification. I prefer absolute proof and not opinions. The other items they quoted were chimney supports and storm guard sealing, in total was $600. I would not recommend this company unless you have money to throw away. 1) They are way overpriced. 2) The technician did not provide objective evidence to support their claims that the panels had to be replaced. 3) The technician claimed I needed a gas log service based on his inability to light the pilot light. I called around and found another certified company which was 2/3 of the costs of this place to purchase the panels and perform the installation.
Response from Mr Smokestack Chimney Service
"Good Morning [Member Name Removed] Thank you for your feedback. The office did point to the incorrect panel on one of the photos on your inspection report, which was immediately corrected and resent to over to you. The photos in your report are evidence of cracked refractory panels. The rule of thumb is if the crack is less than 1/8" then you don't have to worry; however, you do need to keep an eye on them. When we see a crack in your panels of any size we are going to let you know about it b/c cracks typically get bigger. That way when/ if you decide to replace your panels you have the quote. We are providing our recommendation, you as the homeowner choose whether you'd like to have a safe fireplace before operating or not. Our universal refractory panels do not fit your firebox, the quote provided was pricing we received from the dealer of your fireplace, along with labor cost. They are made specifically for your fireplace, so pricing will be a little higher than for the universal panels. You stated you saw the tech try to light the pilot and it would not relight. In order for us to get the pilot lit or to find out why it's not lighting is to perform a gas log tune-up. It's always up to the customer if they want the service or not; however, without performing a tune-up, he wouldn't be able to light your pilot. If you should need any further information please do not hesitate to contact our office. Thank you, and have a great day!"
Leo T.
May 2018
The repair went well. The fix performed the prior years was under warranty and so the fire box repairs were made along with the annual cleaning.
Response from Mr Smokestack Chimney Service
"We can't thank you enough for your positive review and feedback, we truly appreciate it. You've been an amazing, loyal customer over the years and we are thrilled the repairs went well. We look forward servicing your fireplace for many years to come. Have a great day!"
Licensing
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FAQ
Mr Smokestack Chimney Service is currently rated 4.9 overall out of 5.
Mr Smokestack Chimney Service accepts the following forms of payment: CreditCard
Yes, Mr Smokestack Chimney Service offers free project estimates.
No, Mr Smokestack Chimney Service does not offer eco-friendly accreditations.
No, Mr Smokestack Chimney Service does not offer a senior discount.
No, Mr Smokestack Chimney Service does not offer emergency services.
No, Mr Smokestack Chimney Service does not offer warranties.