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"Service went very well"

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Originally I had them come out to look because my downstairs A/C system was cooling sporadically. The technician was really friendly, polite and informed me that it would be $1500 to replace the variable motor b/c it was completely done. My system is just now at 10 years old. I decided to compare the cost of getting a new unit which I ended up doing. I got different estimates but Andy gave me the best deal for the best unit out of all the estimates. Install went great, the technicians were very polite, professional and my house is cooling again."

"Too expensive"

"Quick, respectful, and very knowledgeable. Knew what the issue was before actually checking"

"Eli was very nice and professional."

"Bottom line is I can’t recommend Pro Build and Design. Below you will see why. There are plenty of general contracting companies in Fayetteville that will provide the proper service during the entire process until the job is done. This didn’t happen with Pro Build. I needed a front and rear door replaced on my rental property and Pro Build and Design was recommended to me by a friend. I contacted Brandon at Pro Build on the 14th of Nov and he was responsive, sending a team out on the 19 th. He was clear with the estimate and explanation of the work to be done. But once I made the initial deposit (roughly 80% of the total bill) on the 20th of Nov that responsiveness stopped. Here’s where the issues began. 1) He never sent a receipt until I asked for one. When he did it was a cell phone picture. No real invoice or receipt via email and I still haven’t seen one (It’s now 23 Jan 25). 2) After that payment, I didn’t hear from Brandon for two weeks until 3 Dec when, again, I reached out to him asking for a status on the doors. I’m told the doors will be in on the 12th of Dec and install will be on the 13th. 3) The 13th comes, and I get a message saying he can’t install them that day because the city of Fayetteville moved an inspection on them. New install date of 16th Dec. 4) Fast forward to the 29th of Dec and the doors still weren’t installed and no status updates from him over that two-week period. New install date of 2 or 3 Jan. I ask again for an invoice and receipt for my payment (tax write off). No response to this. 5) 3 Jan comes and no status on the door until I reach out to him at 8 pm. I’m told that he tried to contact the tenant but didn’t hear from her (she never got a call), so he’ll try again tomorrow. 6) 8 January comes and the install is finally done. He was quick to ask that I pay the remaining balance on the 9th, which I did. 7) 16 January I ask for the final invoice and receipt, and he tells me he sent it last week. I never received it so asked for him to resend it. It’s now the 23d and I still haven’t received it. But I have received a bunch of reasons why he hasn’t sent it (working, it’s been cold so dealing with pipes, another city of Fayetteville inspection, I’ll have it to you in an hour, I’ll have it to you once I get free, etc…) 8) I also asked for a receipt of the $1900 doors I purchased for a few different reasons (if I need to replace it at some point, it’s considered an upgrade for selling the place, taxes, insurance) and his response was “Usually customers don’t ask for receipts because it’s the contract you’re writing off not the doors. You didn’t purchase the doors, my company did.” I’m pretty sure the $1900 for the two doors came out of my account so I did purchase the doors. You picked them up and installed them. Pros: · Doors work and look good. Had minor issue with the fit which was fixed the next day · Responsive initially · Cleaned up the work and left the place in the same condition as when he started. Cons: · Poor communications after the initial payment until the last payment was due when he was quick to ask for my last payment. I had to reach out to him every time. · Poor service regarding providing invoices/receipts. Still haven’t received either. · Took 56 days from start to finish including 28 days after he had the doors."