Get matched with top carpet installation pros in Norlina, NC

"Fermin and his crew painted the top two floors of the house. Fermin was very flexible and clear when providing the quote, punctual when the work started, and the job was done carefully and skillfully. I would definitely hire Fermin's crew again."

"Very responsive to come out ainitially and access damage and get fixed as all was paid for by insurance. They also agreed to installing a skylight where the tree came thru (there was not a skylight before). It was installed well and has never leaked. That's all the good news I have folks. HOWEVER we had 'total replacement to original status' insurance coverage and first go around all they were going to do was patch damaged areas of roof. matching tiles "as best they can". After much bickering back and forth, they finally replaced entire roof. 3 times. yes, three times as the first 2 times work was substandard- and eaked. They did not overlap roof tiles and did not flash properly. When insurance overseer finally agreed to redo entire roof to "original" with a 30 year guarantee, she was subsequently fired by the insurance company after the job was done. Inside the house, the subcontractor they hired to fix our wall and ceiling was horrendous. "Johnny" from Mississippi put up a wall that was not linear -nit bowed. He said our house was crooked and he could not fix that. There was a good 2 feet crawl space between inside wall and outside house. We insisted he redo it (multiple times.) till he got it straight, finally, He said "the wife" was being too fussy. Then he replaced smooth ceiling with a popcorn ceiling because he said he couldn't fix the drywall plaster lines...now we have the task of taking off the popcorn, replacing the drywall ceiling, and replastering correctly. . We grew weary of him and decided not to have him redo. As for coming "on time", well, we learned that "on time" is a relative term...seems to mean just showing up sometime in the morning. Bottom line: Don't let your insurance company bully you into using this company and certainly do NOT hire them on your own."

"We’re sharing our experience (photo batch 1/3) to inform future customers about the craftsmanship of KJ Natural Stone. We hired them through our contractor for a kitchen countertop and sink. Before pickup, I personally visited their location, where they showed me the slab they would be using, along with the sink. Unfortunately, the final product did not meet our expectations. Rather than making any claims, we are simply sharing photos of their work and letting them speak for themselves. Be aware that KJ Natural Stone may claim they had no direct business with us since they worked through our contractor. However, that does not change the fact that they were responsible for fabricating and supplying our kitchen countertop and sink. We hope this review helps others make an informed decision."

"We had empire today install our flooring on our first floor of our house in 2021. The experience started off great with a very quick installation, finished in about half a day and it looked great. After that, it just all went downhill. Within a year, they had to send somebody out to repair a spot of our flooring between our dining room and kitchen that was peeling off at the joints. They also put a threshold which caused our continuous flooring to then have a separation near the spot that it was peeling at. We were told that this threshold would help prevent the problem that we had. About two years later, our floor is peeling and buckling in the same exact spot that they fixed before. It is also buckling throughout various spots on our first floor. I called Empire today customer service to see if they would fix the issue since it had already been addressed before. After several phone calls, I was told I had to pay $150 in order to have somebody come out and inspect it because it wasn’t within the one-year installation warranty, even though they had already fixed the issue before and the same thing has occurred. After arguing about having to pay to fix the issue, I was told that if somebody came out and it was determined it was a manufacturer warranty, I will get my $150 back. We had somebody come out on January 14 saying that it was a manufacturer recommendation that they did not have to put a moisture barrier under the floor we got. About two years after they installed our floor, the manufacturer apparently now says a moisture barrier is required for our floor. After not hearing anything back for a week, I had called two times asking to figure out what was going on. I was told that it could take about two weeks for them to determine something, and somebody would call me back by a specific date, in which they did not. I have waited two weeks, and then I called again asking if there was any information. I finally got in touch with the person assigned to our case and this person told me it could take 6 to 8 weeks to figure out something. Then sometime in February, we had to have another supervisor come out and inspect the floor just for them to take pictures of the affected areas and say the same thing that the first person said. I waited about another week, and then called asking if there was an update. Kept getting told that someone will be in contact with me by a specific date. On March 3 the person assigned to the case finally reached out and said that they haven’t heard anything and they will let us know when they do. we are now 2 1/2 months after the first inspection and empire today still does not know anything from the manufacturer and keeps telling me that they will let me know when they hear something. I do not understand how you have two inspectors say the floors were installed incorrectly and the manufacturer of the floor that we have, now recommends a moisture barrier and nobody can provide me with anything from the manufacturer. With us having these floors for about 4 years, having this issue fixed before and it reoccurring about 2 years later, I feel like the quality and the customer service is absolutely awful. The person assigned to our case, Sharon, also never answers her phone, and whenever you call customer service, they can’t even get her to answer the phone. You can never speak to a manager through customer service, and I have been told countless times that I can request a manager to call me but, most of the time they don’t. I would never recommend anybody have empire flooring install floors at their house. We bought luxury vinyl plank flooring from lumber liquidators for our previous house and that quality was far better than the junk Empire Today provides. I also installed it myself and had no issues with it. That was my first time ever doing flooring."