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Mr. Rooter Plumbing of Alamance County

Founded 2008 • With Angi since March 2010

At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter one of the best values in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today. Alternate Phone: (855) 420-1059 Fax: (336) 228-1504

Business Highlights

Emergency Services OfferedEmergency Services Offered

Verified Reviews

4.7

(33) Verified Reviews

Showing 1-25 of 33 reviews
Patricia S.
1.0
07/31/2020
bathroom faucet installation
Description of Work
Horrible. The plumber who showed up was ridiculous. I gave him a faucet to install with ALL the parts in the packaging. He worked for a bit, then came to ask me for a small piece from the old part bc “this little piece won’t work.” He then said he needed to go to the hardware store to find this part. The hardware store is literally 5 minutes from our house. AN HOUR later, he returns with this entire new assembly, tells me he will have to charge me $80 for it, and starts working again. I told him I would not pay $80 for it when all he needed was a 5 cent nut. He was preparing to leave when my husband came home. I asked him to deal with this guy bc I was done with him. My husband checks the work, the faucet was still leaking where the plumber has not installed a portion of the faucet we provided. The plumber tells him and me that it will be another $150 to install the rest of the faucet (the drain assembly). We decline. My husband spent the next hour doing the work himself. 🙄
Category
plumbing
Wendy D.
5.0
12/07/2016
No longer clogged
Description of Work
Clean drains
Category
plumbing, drain cleaning
Evelyn C.
5.0
03/23/2016
he came in and went right to the source. He did not waiste time & he was accurate too.
Description of Work
fixed running toilet
Category
plumbing

Service Provider Response

Thank you so much for taking time out of your busy day to leave us a review. Give us a call if we can be of help with anything else. Have a Great Day!
Nancy S.
5.0
03/22/2016
Did a great job with inspection and replacement. But thought they were expensive.
Description of Work
Did a full house inspection of all the water system and replaced the inner workings of 2 toilets.
Category
plumbing, water softeners

Service Provider Response

We appreciate you taking the time to leave your review. I am sorry you don't see the value in our service. and expertise. We proudly warranty all parts and labor so you want have to worry with this again for many many years to come. If we can ever help with anything else please do not hesitate to call day or night you are one of our Advantage Plan Members now which ensures you appointment times of your choosing above non plan members and a discounted rate for the next 3 years on all your plumbing needs! Have a great day!
john K.
5.0
02/26/2016
.
Description of Work
Removed and snaked toilet
Category
plumbing

Service Provider Response

Thank you so much for your review. We love to hear positive feedback from our customers. Please feel free to call us anytime with all your plumbing needs! Have A Great Day!
harold C.
5.0
11/20/2015
unknown
Description of Work
replaced a terra cotta sewer pipe. gave best estimate by far with a detailed quote. The job went well, in spite of some unforeseen difficulties, and they honored their original quote. |i will continue to use
Category
plumbing, sewer cleaning

Service Provider Response

Thank you so much for your kind words. We look forward to working with you in the future!
Cara D.
5.0
08/08/2015
Richard and his associate looked at the space and measured it. His associate went under the house to look at the possibles issues associated with the drilling of holes and placement of the dryer vent and water connections. During his time under the house, he placed his hand in a large puddle. They were not sure where the water had come from and made an appointment the next day to bring a camera and look for the culprit. The next day, they brought a camera and began the search for the problem. It was our air conditioning ducts. Without Richard and his crew, we would still be blissfully ignorant about the problem under our house. We appreciate the time they spent helping us with this problem.
Description of Work
Mr. Rooter came to look at moving our washer and dryer into another part of the house.
Category
plumbing

Service Provider Response

Thank you so much for your review. We appreciate you taking the time out to leave such kind words. If we can be of assistance for anything in the future please do not hesitate to give us a call! Have a Great Day!
Richard Y.
5.0
06/04/2015
unknown
Category
plumbing

Service Provider Response

Thank You so much for your feedback! We look forward to serving you in the future!
Karmen M.
5.0
04/10/2015
unknown
Category
plumbing

Service Provider Response

Thank you for your review. We really appreciate hearing from our customers. Please do not hesitate to give us a call if we can help you with anything! Have a wonderful day!
James G.
5.0
06/11/2014
Everything went well, work done right Mr. Seawell the Tech did a great job, cleaned up and checked dot see that all was working
Description of Work
whole house scrub all drain pipes cleaned. fixed backed up drain in laundry room and then cleaned all other drain pipes
Category
plumbing, drain cleaning
Joyce D.
3.0
04/14/2014
I am happy with the responsiveness for the call back AS WELL as working with my schedule to get here to do the estimate. If you choose this company I think you will be too. I am happy with the gentleman who came to do the estimate (Jeff). He actually had been here before with another company and did a WONDERFUL job at that time. So I feel sure that if he were doing the work for you he would do a wonderful job again. The only thing I was unhappy with was the price. To replace our hot water heater it would have cost us a full $380 MORE than the company I found to do the work. And I am very pleased with the company I chose (After 5 Plumbing). As I said, I am sure that the work of Mr. Rooter is exemplary ... but the price would have prevented us from getting it done. So good work or no we still would have been without a hot water heater. I asked about financing and was told I could call the office and see. Most of the time it isn't done but that they might make an exception. I asked if people just have a thousand dollars laying around to do these kinds of repairs and he said ... in a word ... yes. lol Well. We do not lol. I didn't like feeling like we would need to be an exception asking for special favors in order to get this kind of work done. Surely we are not the only people who would need to maybe split the payments up into three or four segments. When I mentioned that my husband had tossed around the idea of just buying one and replacing it ourselves he said we could buy it and they would install it for $524 ... but if we bought one (at best for $250 ... and then paid them $524 ... we'd still only be saving about $100 bucks lol So yeah, the pricing is I think a little too high end for us. Price doesn't always mean the best since we were able to spend only $600 and got just fabulous service from another company who had the whole thing done within 2 hours and we had hot water the same day. :-)
Description of Work
Gave an estimate.
Category
plumbing, water heater repair

Service Provider Response

We do try to sattisfy all our customer and can understand where some feel our pricing is out of reach for them. We offer a 6 and 10 year parts and labor warranty where as most of our competition is one year on labor and 6 years on parts. This means if you have a failure of the item while under parts warranty then you still have to pay for labor to fix it. Our warranty takes care of the customer and the parts. We also refuse to use the substandard water heaters availible to the general public based on their inferior design and lack of support if there is a failure. We also give a fixed price before we start and that gives our competitiors the ability to price chop us. Thats ok though we still stand by our products and our service.
James R.
2.0
03/24/2014
I sent them a message 6 days ago and they never responded.
Description of Work
Nothing.
Category
plumbing
Jean S.
5.0
01/24/2014
I would definitely use again and I highly recommend him.
Description of Work
Complete blockage of kitchen sink, he tried to unblock, ascertained the lead pipes were cracked and needed to be replaced which he did the next day after picking up additional parts. He was extremely neat and careful to keep my hardwood floors clear of any debris.
Category
plumbing, drain cleaning
Linda A.
5.0
11/11/2013
Jeff Sewell was the tech for this job. He was very knowledgeable of what needed to be done and explained and showed me everything he was doing. It was a tedious job but it went smoothly. I would definitely recommend this provider.
Description of Work
Cable line through assess to clear stoppage, Install PVC 2-way clean-out fitting in front yard, repair exposed plastic line.
Category
plumbing, drain pipe, drain cleaning
Glenn S.
5.0
09/15/2013
I found my interaction with Richard to be very professional and I would highly recommend him.
Description of Work
Richard is one of the most knowledgeable plumbers I have met. We have decided to use another plumber that is associated with the HVAC contractor due to convenience.
Category
plumbing
Helen T.
5.0
06/03/2013
GREAT! I have not let the bath water go up to the overflow and there has been no subsequent staining or leaks. While I could have had Mr. Rooter replace the seal it was going to be a big job due to the type of pipes, location, etc. I would definitely call Mr. Rooter of Alamance County again!
Description of Work
I had a water stain on my living room ceiling that indicated my bathtub upstairs was leaking in some fashion. I called and reported this and he arrived in a few hours. This was amazingly responsive! The service call was FREE! I explained the problem and he told me it was probably the seal around the overflow drain. He explained if he did anything he would have to charge but he did inspect the pipes (I had already cleaned out the closet that backs up to the drain where the shutoff valve is located).
Category
plumbing
KARYL T.
5.0
04/18/2013
I had a leak in my basement, and I had begun to have a bad smell in the house as well. I made a call to Mr. Rooter to ask if they could come out for an estimate on what I suspected was a leaking or broken sewer line. In a few minutes I received a call from a technician to arrange a time for an estimate. The time we agreed upon was 1:00, and he came at exactly that time. I showed him the basement and the crawlspace where I thought the problem originated. He put on some coveralls to crawl around under the house to investigate the problem. He took a picture of the problem to show me - a rusted hole in the sewer line. He said if it was suitable to me he could fix it that afternoon. I agreed, and he went to work. He finished the job quickly and explained to me how problems may occur in an old house like mine with metal pipes. I also had a problem with an upstairs toilet losing water from the bowl occasionally. He made a call to his office to verify the problem, and he said it was something I could fix myself and save money by not having to call out a plumber. He was courteous, knowledgeable, professional and he saved me some money. But best of all he fixed my problem, and I was able to wash a load of clothes that evening and I didn't have to worry about a leak.
Description of Work
An estimate was done on repair work needed for a rusted sewer line. The rusted pipe was cut off and replaced with PVC pipe to connect with cast iron.
Category
plumbing, drain pipe, sewer cleaning
Roger L.
5.0
02/02/2013
I made the most common of homeowner mistakes, leaving the hose connected to the outside faucet during the winter, and it did indeed break. The unfortunate part was, I was at work when it happened. The fortunate part was that a neighbor who was working on my gutters at the time noticed the water and got his shut off wrench and cut the water! I joined Angie's List that night and decided to give one of the recommended plumbers a try. 'Mr. Rooter' of Alamance received an "A" score and they were nearby. I went to the website and entered a service request online. I received a phone call the next morning from Richard and he and his Technician, Blaire, arrived at 9:30 a.m. (which was close to their eta). The two immediately set to work on repairing a broken pipe connection under the crawl space. They were courteous, professional and prescribed abundant preventative and ancillary tips on plumbing and even gave me the run down on tank-less hot water heaters! All the while finding time to enjoy throwing the ball for my Border Collie, 'Gracie'. With the 'Flat-Rate' pricing and Membership options, I purchased a care agreement and used an Angie's List coupon saving me money instantly. I will recommend both Richard & Blaire to my neighbors/friends for any of their plumbing needs, these guys were AWESOME! THANKS GUYS!
Description of Work
Excellent Customer Service and dog friendly!
Category
plumbing
Clare T.
5.0
10/16/2012
Came on time. Very professional appearance. Gave estimate of cost and time frame of work. Did the job and made sure everything was working properly. Cleaned up the area and did not leave a mess.
Description of Work
Fixed toilet flusher that was broke and spilling water out of toilet. Also changed the hose.
Category
plumbing
MICHAEL H.
5.0
09/17/2012
Very well. Richard was very responsive from the time I made the first call to the completion of the job.
Description of Work
In one bathroom performed drain cleaning services for sink, tub/shower and toilet. Also completed a rebuild of the toilet tank including the seal for the tank.
Category
plumbing, drain cleaning
John G.
5.0
07/24/2012
On the night of July 23rd my wife and I came home to a toilet that had overflowed in our finished basement. The bathroom was a disaster and every toilet, sink, and shower upstairs from this bathroom was emptying water/sewage out of the downstairs toilet. I called the Mr.Rooter hotline, a plumber called me back immediately and was at my house within 20minutes of the event. He efficiently evaluated the problem, removed the toilet, snaked the drain x 3, evaluated the line via video, and then went above and beyond by competing 90% of the cleanup of this disgusting downstairs bathroom. This was an amazing experience with an expert plumber who quoted me a reasonable price prior to beginning, and then went above and beyond his duty to help me clean up the sewage left in our downstairs bathroom. I would most highly recommend their services in the future and will use them for all of our plumbing needs.
Description of Work
Removed downstairs toilet, snake the drain x 3 with video evaluation of progress. Cleaning of the downstairs bathroom after completion of the plumbing service
Category
plumbing, drain cleaning
Bob C.
5.0
05/26/2012
They showed up promptly and provided detailed description of what problems could be. Then repaired faucets and pumped septic
Description of Work
Fix faucets, supplied drain cleaner with good septic bacteria.
Category
plumbing, septic tank, drain cleaning
James W.
5.0
10/24/2011
Richard Knapp (local Mr. Rooter) was right on time for the service call. He assessed the situation and provided an esimate that was acceptable to me. He did point out that the intallation cost would be less if he was not installing a customer-provided fixture. Of course my warehouse club fixture was more inexpensive than the Mr. Rooter fixture. The installation was competed during that service call and the job was very professional. Even though he did not provide the fixture, he took the time to examine the product warranty and explain in clear terms the manufacturer's coverage. He cleaned-up the work area after installation and did wear protective "booties" when working in the house. I will definitely call him when future plumbing work is needed.
Description of Work
This service was installation of a replacement faucet fixture for the kitchen sink.
Category
plumbing
George N.
5.0
05/24/2011
It went very well. I would definitley recommend him to others. I have dealt with them numerous times and been very happy.
Description of Work
He fixed a problem in my kitchen sink.
Category
plumbing
L.S. H.
5.0
10/16/2010
I liked that the estimate was specific and not phrased in the form of 'I charge 100/hr for this, 300/hr for that'. One company offered to do an assessment and estimate and would waive the $70 tech fee if I had them do the work. Richard showed up promptly for a no charge estimate, ran a camera in the system and showed me what the initial situation appeared to be. He provided a specific estimate and did precisely what he said (with a written warranty not available from the others). When the first stage was done, that revealed what the actual problem had been. Part of the sewer system had been damaged and become disconnected allowing roots to enter. The second visit repaired that damage and relocated part of the system to avoid further damage by vehicles since the top of the old clean out (previously unknown and hidden just under the surface of the ground) was too close to the driveway. I made phone calls and obtained other estimates, some more casual than official, but the prices charged were definitely competitive and the overall style of business was certainly exemplary.
Description of Work
I had been having drain difficulties for the previous year. Several visits from other plumbers did not resolve it and their recommendation was to dig up the connection to the city main and replace it. In 2 visits after the estimate, Richard had identified the actual problem and fixed it.
Category
plumbing, sewer cleaning, drain cleaning

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Phone

Address

711 Floyd St

Burlington, NC 27215

Other Information

Services Not Offered

Septic Pumping. Backflow Testing.

Payment options

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Licensed
Trade License Number
NC-P1-28612
Trade License Locale
North Carolina
Trade License Authority
State Board of Examiners
Trade License Expiration
12/31/2016
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

FAQ

Mr. Rooter Plumbing of Alamance County is currently rated 4.7 overall out of 5.

Mr. Rooter Plumbing of Alamance County is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Mr. Rooter Plumbing of Alamance County accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

Yes, Mr. Rooter Plumbing of Alamance County offers free project estimates.

Yes, Mr. Rooter Plumbing of Alamance County offers eco-friendly accreditations.

Yes, Mr. Rooter Plumbing of Alamance County offers a 10% senior discount.

Yes, Mr. Rooter Plumbing of Alamance County offers emergency services.

Yes, Mr. Rooter Plumbing of Alamance County offers warranties.

Mr. Rooter Plumbing of Alamance County offers the following services: Clogged Drains. Plumbing - Repair, Diagnosis, Inspection, Replacement, Installation, Maintenance. Drain Cleaning. Hydroscrubbing. Sewer System Backups. Sewer Line Repair & Replacement. Frozen Pipes. Water Heater – Repair & Replacement.