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"I contacted Duggins, in addition to numerous other heating and cooling companies, to obtain an estimate on replacing my entire HVAC duct system.  Having had some issues with it over recent years and doing quite a bit of research, we knew we were ready for better insulated flex duct, better air quality, and a more comfortably conditioned second story in our Cape Cod home.

David Mitchell was my service consultant.  He was very patient and thoughtful when responding to any of my questions, as well as providing thorough responses.  He listened to the issues that I told him we wanted to address, and very adequately proposed possible solutions.  He did not try to 'sell' me on anything I wasn't conveying I wanted, and offered his professional opinion on how to achieve my desired outcome.  Once provided with the final proposal, I was very pleased.  It came in quite a lot lower than the #2 company I was also considering.

My only additional consideration was to be assured that there would be no possibility of any sort of contaminant(s) left within my duct system / heating and cooling unit.  I had done some research on this issue, and David was more then willing to look over some internet links I sent to him regarding EPA approved sanitation products, etc.  To address these concerns, Duggins sub-contracted with The Duct Doctor to come on site to sanitize the one return box they were unable to replace, in addition to the blower, coil, etc.  I was not only very pleased that they made the effort to do this, which ultimately won them my business, but I was also very impressed with Jim Gehling, of Duct Doctor of the Triad.

The crew of three technicians that completed my job were timely, polite, and efficient.  They were thorough, cleaned up after themselves, and went to fairly great lengths to assure that my flex duct that ran through a chase to the second-story was completely removed and replaced.  Instead of cutting a whole into my wall, one of them was very resourceful and created a sort of internal ladder to access the chase, then climbing up inside to cut a whole slightly larger through the floor above so that they could pull the new flex duct down into the crawl space.  This saved me the additional work of replacing / repairing drywall!

I was VERY please with the estimate, the crew, and the work that was completed.  I will likely be switching my seasonal inspection contract over to them.  I would not hesitate to recommend Duggins Heating and Cooling to anyone. . ."

"This appointment was the free maintenance checkup following the installation in June 2014.  Scott H was my Service Technician.  He was very professional, arriving on time; explaining what he will check during this appointment; explaining his findings; making sure I scheduled my next maintenance checkup, also, making sure I had signed up for the Maintenance Agreement. Additionally, Scott H connected me to Christie in the Alpine Office to make sure they knew that I am an Angie's List member. He was very pleasant and comforting to talk to making sure I understood my system. He also made sure he covered his shoes when entering my home. I give Alpine an "A" rating."

Our purpose is to provide excellent service to meet all your heating, cooling and electrical needs. All of our techs, installers and office staff are professionally trained and certified to better serve you. We offer great prices and service you can trust and will do anything we can to assure our customers are 100% satisfied. Your Comfort Matters---Give us a call today!

"Perfect Quickly diagnosed problem They will return to install replacement part once they receive it"

"Outlets and switches replaced. Ceiling fan installed"

"The project was a full encapsulation by Triangle Reconstruction (TR) of a 600 sqft crawl space. I purchased an Angies List deal from TR after consulting many of the reviews (good and bad) that others had written on AL. I tend to view with a healthy dose of skepticism interactions with businesses that have gotten my attention with 'deals', but I was hopeful, given the previous reviews. So I was eager to determine, starting with the first visit from their inspector (Nate), as to whether a) the deal was going to pan out as advertised and b) how much up-sell pressure I was going to have to endure. Nate did confirm the details of what I had already purchased and though he gave me a few additional options to consider, I never felt pressured to purchase any of them. I also appreciated Nate's honesty with several of my probing questions, including one "I don't know" answer, but with a promise to investigate and find out (which he did). My direct interaction with the owner (Rob) was limited (mostly on the front end of the project), but I found him to be very responsive to my calls and emails. The majority of my interaction was with Brian, the Production Manager, who I would say epitomizes what "Customer Service" is supposed to be like (more on that later). Day 1 was mainly spent removing the old insulation and cleaning the subfloor and joists, including a bit of mold remediation. I paid extra for the mold remediation but felt it was worth it given the results, as well as my desire to avoid possible future Buyer Inspector concerns whenever we decide to sell. Day 2 involved the actual encapsulation and proceeded smoothly and quickly (they were done in a 1/2 day) and did a very thorough job. Back to my Customer Experience ... I want to highlight that during the entire process, Brian kept me well informed (with phone calls and texts) about what would be done (and when) and reiterated at least 3 or 4 times that TR did not expect me to pay a single penny until I was completely satisfied with the job. Others may say that, but I found it to be true, since the new air duct installation (by their HVAC subcon) delayed the final inspection by a week and I did not hear a peep from TR about paying up. In other words, they did not even mention the bill until after the final inspection was done and I was satisfied. Also, I'm fairly hands-on with renovation projects at my house but was never made to feel (by Brian) any annoyance with my being too 'particular' about the details of the project. Brian welcomed me to conduct the final Quality Check with him and he made corrections to the few items on my list, right as we did the final walk- (actually 'crawl')-through. Sorry, couldn't resist. All in all, this was one of the more pleasant interactions I have had with companies providing a service at my house and I would not hesitate to call TR again or recommend them to family, friends and neighbors."

"Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary.
For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area.
If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim.
I highly recommend Jim to anyone that needs these type services.
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2014 Super Service Award winner!We are a small upcoming business that cares about quality and customer service.

"When I called the office they were very nice and attentive to my questions. I had my furnace and heat pump serviced for the year. Everything went great the technician was very knowledgeable and able to tell me what needed to be performed on my oil furnace. It was great to experience a technician that was educated in heat pump to oil furnaces."

"The serviceman did a great job in installing the new burner. Did it with ease."