"Contacted Duggins about developing a strategy to repair or replace aging heating equipment in our home.
They developed a plan that was a reasonable cost.  They were attentive to our requests.
Installed a new system for the downstairs zone and repaired the upstairs unit.
New unit performs well and is a great improvemtn compared to old unit.  Our gas bill dropped a lot.


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"Alan came to fix our unit. He was a pleasant young man. He was on time, knowledgeable, professional and fixed the problem efficiently.
The igniter on our furnace needed to be replaced. After diagnosing the problem, Alan had a list of several repairs and services we could choose to do for our furnace.  $700.00 was at the top of the list, I don?t remember what all was included but I knew we did not want that. The bottom of the list was called a  Band-Aid repair for $243.00. But, it was not how it sounded, a temporary fix; it was to ?completely? repair the problem that we were having.
The cost to put a new universal, moisture resistant, top quality nitrate igniter in our furnace  was  $243.00.  Alan had explained before he looked at our furnace that if we decided 'not' to have him repair it we would still owe the $75.00 for diagnosing the problem. It made sense to me for them to charge for a service call if we decided not to have them do the work.
Alan was here for 35 minutes. I had an Angie?s List coupon for $25.00 so the total I paid was $218.00. The cost seemed high even with the coupon and Alan could not give me a breakdown of the charges nor was it on my bill.
I called Charles Miller a few days later to get that information. I had checked out the costs of ignition systems online and the
most expensive one I could find was for $77.00. Charles explained that he was using new software for his company and that
it did not break down part and labor charges but, the charges included amounts for other things like warranties and other business expenses. He spent a long time explaining this new system to me how it uses a flat rate book, etc. etc. He finally looked up the cost of the part. It listed for $41.50 and they increase parts by 2.8%, which made the total for the part $116.20. (Another way of stating this would be that Miller?s charges almost 300% more than the listed price.) 
So their normal rate (without a coupon) for replacing an igniter is $243.00, minus labor $75.00 and minus the part $116.20 = $51.80 for other expenses.  Charles is a very nice man and I think fair-minded man and his charges are what they are. I was having such a hard time understanding his pricing system, as it is so different than what I am used to, that he sent me a refund of some of the monies I paid, which I very much appreciated.
 
 
 
 


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"Our motor burned out the week before Christmas during the night. I called Alpine and the serviceman was at our home the next morning.
He determined the problem, let us know the cost and the part was ordered immediately. He installed the part as soon as it came in. We have been standing customers with Alpine and the prior HVAC company with a service plan. We appreciated their responsiveness and flexibility. R Hall Durham
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Our purpose is to provide excellent service to meet all your heating, cooling and electrical needs. All of our techs, installers and office staff are professionally trained and certified to better serve you. We offer great prices and service you can trust and will do anything we can to assure our customers are 100% satisfied. Your Comfort Matters---Give us a call today!

"Perfect Quickly diagnosed problem They will return to install replacement part once they receive it"

"Excellent! I was in a bind because my air conditioner went out and I really wanted to at least get a ceiling fan installed so I could survive the heat. Gerald responded immediately, was extremely professional and knowledgeable. He was patient with me and my lack of knowledge. He explained things to me as he went along. He did such an excellent job installing the ceiling fan that I had him install a new light fixture as well. I will definitely be having him come back out to install some recessed lights in my kitchen. I can not recommend him more highly! He takes pride in his work and is a man of his word! Hire him. You won’t regret it. I sure don’t!"

"Excellent company. Quick and efficient removal and installation of new ductwork."

"Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary.
For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area.
If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim.
I highly recommend Jim to anyone that needs these type services.
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2014 Super Service Award winner!We are a small upcoming business that cares about quality and customer service.

"The serviceman did a great job in installing the new burner. Did it with ease."