Get matched with top appliance salespeople in Kannapolis, NC

"Mark did an excellent job repairing our leather sofa! Our dog had chewed the back of our sofa in several places, which was visible to all in the great room. It was an older, burgundy leather sofa that is still the most comfortable sofa in the house. Mark did a great job with the repair and matched up the color exactly! Mark also showed me how to cover some scratches with other leather furniture we had in the den. If we ever again have vinyl or repair needs in the house, car, clothing, etc., I will call Efird Services again!"

"Repair technician called prior to arrival. Was very professional and competent. Discovered source of leak. Replaced garbage disposal unit in a timely manner. Very courteous and friendly."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Steve came by my place today, cleaned the vent, and adjusted my almetal vent, which he installed eight years ago. Steve is a true professional, and I highly recommend him. His communication skills are excellent, and he even responded to me on a Sunday about an approximate arrival time on Monday. He sent me a video of the debris removal process, so I could see how much lint was trapped in the line. He cleaned up after himself and was very pleasant to talk to. I wish all contractors were as good as Steve."

"Always prompt, courteous and helpful. "

"Babe was referred to by a friend. I left a message for him on Saturday, he responded on Sunday and called me Monday morning. He told me he will try to get to me on Monday but he had a large project not sure if he would be able to come. He contacted me on Tuesday and asked if I was available on Tuesday 0404. He came over with an assistant and they changed hose bibb. Then I had another issue in my kitchen water was leaking from the grout onto my countertop and I went upstairs to my bathroom to make sure the value was turned off at my toilet. There was little water under the value so I shut it off until he came on Tuesday the 4th. They looked at the value there was a part of the value steam that needed to be tightened. He took my bathtub faucet off because he did not like the way it was sitting. He reset the faucet. he did not charge for what needed to be done in my extra bathroom. He is professional he is polite and so is his assistant. He is a master plumber and he is the 3rd generation plumber in his family!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I've used Freeze multiple times and they are always quick to respond, fix the problem, and are fairly priced. I would highly recommend them. The only issue I have is I have to pay via check vs. bank transfer. Hopefully, they can set that up soon!"

"UNFINISHED BUSINESS!"