Three Way Plumbing Services

"Thank you for sharing your feedback with us as well as the opportunity to respond. The fact that you gave us an overall rating of an ‘F’ for work not performed is confusing. I would like to clarify some details left out. When calling our office initially, you stated the ‘tub/shower faucet wasn’t working’. Upon scheduling, you were informed of the dispatch/evaluation fee of $79 to send a highly-skilled plumbing technician to your home to evaluate the issue. The technician called during your time frame when on the way, evaluated the situation and put ALL your options in writing along with pricing and guarantees. The various options ranged from $401-$1898 and was not just a single option for $955. You chose the option to take your business elsewhere and have the work completed by someone else, which is your prerogative. That is why we Always give all options in writing before beginning any work. You only paid the dispatch/evaluation fee of $79 plus tax (which is out of our hands and the State of NC requires) for a professional diagnosis as explained up front to all customers prior to booking the call. We are very transparent in our pricing, and I do not apologize for this transparency. In regards to the pricing you were quoted by “2 other plumbers;” I have no idea what their price was based on, what option compared to ours (I can only assume it was Not the $955 option you claim to compare it to.) I have no idea whether they were actual licensed plumbers, a handyman, what their pricing is based on, whether it was site unseen or based on our diagnosis or if the same parts would be used. What I do know is we have been in business over 20 years and have a high rating with Angie’s List because of the way we do business here at Three Way Plumbing–educating our customers and allowing them to make all decisions based on their specific needs and budget and being upfront each step of the way. I am sorry that we are not the company for your but wish you luck in the future."

"Thank you very much! We put a lot of emphasis on training our technicians and we appreciate when it is recognized by our customers. We appreciate your loyalty and your business and look forward to serving you again in the future."

"Thank you for your review! This is the kind of review I like to read. We always believe that an educated customer is the best customer and that is why we offer different options to the customer. Thank you again for your high recommendation and we are just a phone call away the next time a plumbing need arises!"

"Thank you for your review. I'm glad it all worked out and that you were satisfied with the results. We look forward to serving you again if further plumbing needs arise!"

"Thank you so much for taking the time to rate our company. I am happy you were pleased with the service. We offer the best warranties in town and I can assure you, we will be there to stand by our work if there is ever a problem. Thanks again and we look forward to working with you again in the future."

"Thank you so much for your kind review! We appreciate your business and look forward to serving you again the next time a need arises. Thanks again!"

"Thank you for taking the time to post your experience on Angie's List. I am happy that you were pleased with the quality of the work performed. While I regret that you felt the price was too high, I will point out that it was a price that you agreed to before any work was begun. We always provide our customer with their various options and the total cost of those options before we begin any work. The customer has the option of either moving forward with any or all of the options, or not moving forward with any of the options. However, if they move forward, they do so knowing exactly how much the work will cost before any work is started. Nonetheless, I thank you for posting your experience and giving me the opportunity to respond."

"Thank you for this glowing review! As the owner of this company, these are the kind of comments I love to hear. This reinforces our commitment to quality and training! Thank you again for reinforcing what we have always known, have always believed and have always tried to practice in our business!"

"Thank you so much, not only for your kind review, but also for your acknowledgment that training and experience matter! We pride ourselves on being able to resolve the problem the first time and appreciate your comments. Please don't hesitate to contact us in the future is any plumbing needs arise! Thanks again!"

"Thanks for your kind review. We're glad you are up and running again and that all our work met with your approval. Please don't hesitate to contact us in the future is any other plumbing needs should arise. Thanks again!"

"Thank you so much for taking the time to post your report on Angie's List. We find this to be an invaluable tool and are always interested in customer feedback. We're glad we were able to discover the source of the issue and get your problem resolved quickly. We look forward to serving you again in the future. Thanks again!"

"Thank you for taking the time to post your reply on Angie's List. In reviewing your service call, we found that our technician was at your home for 90 minutes. While he was there he rerouted the water pipe to the humidifier bypassing your water softener system. He also installed a new water main shutoff. We never want our customers to feel that we have taken advantage of them after the fact. Consequently, all options and pricing are discussed and explained before any work is begun. If any customer feels the options or the pricing is unreasonable, they have the option of declining our service. You were given the options, and the prices before any work was begun, and chose to move forward with the work. Thank you again for taking the time to share your experience."

"Thank you for taking the time to post your experience on Angie's List. We find this type of feedback to be invaluable and we are happy we were able to resolve your problem to your satisfaction. Thank you again for trusting us and we hope to be able to serve you again in the future."

"Thank you for taking the time to file a report on Angie's List. We appreciate the rating you gave us and will continue to try to live up to your expectations on future calls! We are proud to be your "go to" plumbing company. Thanks again for sharing your experience!"

"Thanks so much for your posting your response on Angie's List. One of the reasons we give our prices, up front and before any work begins is so the customer is in total control of whether or not they are willing to pay the price quoted. Customer's sometimes look from a very specific perspective without taking into consideration all the work --both prior to and afterwards--that goes into making various repairs. We appreciate your confidence and thank you for your review. If you ever need us again, we are a phone call away!"

"Thank you for your kind review. At Three-Way Plumbing, we feel an educated customer is the best customer, so we will always try to share helpful hints. Thanks again for sharing your experience and we look forward to serving you again in the future!"

"Thank you so much for taking the time to share your experience on Angie's List. We love to read reviews like this! But, regardless of the content of the reviews, we still find Angie's List to be an invaluable tool for us in our business. We look forward to serving you again in the future, and thanks again!"

"It was our pleasure to be able to solve your plumbing issue. Thank you so much for taking the time to share your experience on Angie's List. We look forward to serving you again in the future!"

"It was our pleasure to be able to solve your plumbing issue. Thank you so much for taking the time to share your experience on Angie's List. We look forward to serving you again in the future!"