123 APPLIANCE REPAIR

Appliance Repair, Appliance Repair - Small, Electrical

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

When you call 123 Appliance Repair, you will experience service from the most professional and skilled technicians in the industry. We offer top-of-the-line customer service for all appliance repair. LICENSE #139676.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

APPLIANCE REPAIR AND SERVICES, REFRIGERATORS, WASHERS, DRYERS, ICEMAKERS, RANGES, STOVES, WALL OVENS, MICROWAVES, & DISHWASHERS.

Services we don't offer

Wine Coolers, Beer Chillers, Commercial appliances, Mixers, Blenders, Cloth Irons, AC Units (Heating & Air), Westinghouse, Bacor, Sub Zero, Bosch, Thermador, Fisher and Paykel No warranty work direct with Warranty Companies, Plumbing

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.81,398 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
5%
3
1%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.8

Filter reviews by category

Showing 1-25 of 1398 reviews

ANNE D.
08/2024
5.0
appliance repair
  + -1 more
James is a godsend. He has been keeping our stoves and refrigerators working for over a decade now. He responds quickly, gives fair and accurate estimates and tells you up front if your problem or appliance is one he cannot address. My repair last week was completed within 2 hrs. of calling for help.
Description of Work: Replaced relay in refrigerator that had stopped cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$355

Paula P.
03/2024
4.0
appliance repair
  + -1 more
They got me scheduled quickly and let me know before they headed to my house. Job was done correctly although I thought it was overpriced for the effort required. All the technician did was remove the door panel for the ice maker and thaw some ice buildup by squirting hot water on it, and it was just under $200. Note that they charge a $65 "trip charge" that does NOT go toward any repair. Also, technician did the repair without furst asking me if I wanted him to proceed once the problem was identified.
Description of Work: Clear ice buildup going into ice maker
Rating CategoryRating out of 5
$198.41

Anthony J.
06/2023
5.0
appliance repair
  + -1 more
It was a two-day process. Day one they came and diagnosed the issue and gave us instructions what we had to do. Day two they came and repaired. We had to leave the repairman in the house due to our work requirements. We were able to pay over the phone after the repair was completed, and gave the repairman instructions on how to lock the house.
Description of Work: Installed defrost heater in refrigerator to prevent future issues and unclogged drain. Initial issue was the refrigerator was not cooling.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$386.64

Matt S.
04/2023
5.0
small appliance repair
  + -1 more
Our tech was great. Friendly and efficient.
Description of Work: Ice machine in freezer not working.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$198

Travis C.
04/2023
4.0
appliance repair
  + -1 more
It was more expensive than preferred
Description of Work: Repair ice maker

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Dee B.
03/2023
5.0
appliance repair
  + -1 more
James was wonderful. My stove was really not broken as I thought but set for Celsius instead of Fahrenheit. James figured it out and we had a good laugh.
Description of Work: Stove repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

JAMIE M.
01/2023
5.0
small appliance repair
  + -1 more
123 Repair is great. No mater when I leave a message I get a return call the same day. I don't have to wait weeks or even too many days for an appointment. 123 is there 123. My techs were Mr James and Jermaine. Both of these men knowledgeable and friendly and the deserve their own 5 stars.
Description of Work: My dryer stopped working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Keith B.
01/2023
5.0
appliance repair
  + -1 more
Superior Service! Highly recommend!!
Description of Work: Appliance repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

david T.
01/2023
5.0
appliance repair
  + -1 more
When our 30 month young refrigerator/freezer suddenly stopped working just before New Years day we went into a bit of a panic. We called 123 Appliance and Jimmy S was at our home the next day. Within 20 minutes he determined the main refrigerant system/compressor had died, and that a repair would cost $1200-1500; he advised us to have it repaired by the manufacturer since it was still under warranty. We had already logged a service call with the OEM but their earliest available appointment was 4 days. When the OEM tech finally did arrive he confirmed that Jimmy's assessment was spot on. It took almost 3 weeks total but we finally did get the unit repaired by the OEM, which was very difficult to work with. 123 Appliance is EXTREMELY easy to work with. The best way to contact them is to schedule a service call on their web site, and they will call you back in short order. Their base trip charge of $69 + tax is a bargain. (The OEM's trip charge is $110). I would not hesitate to call 123 Appliance in the future.
Description of Work: The refrigerator and freezer were not cooling at all. With no backup refrigerator we were anxious to get this one repaired. The tech made the correct diagnosis but would not take our money when the OEM would do it for free.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Edwin B.
01/2023
4.0
appliance repair
  + -1 more
The company was responsive to our request for dishwasher repair. Though we decided to purchase a new one since we were approaching Christmas, the representative was responsive to our needs and did all he could to repair what was a no longer useable dishwasher.
Description of Work: Heating part was faulty. Homeowner ended up replacing the appliance.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Abby N.
01/2023
5.0
appliance repair
  + -1 more
Spoke with James on the phone and he was very knowledgeable about my problem, gave great advice that saved me quite a bit of money. While my need ended up not requiring his service, I will certainly call him in the event I do in the future all because of his honesty and transparency.
Description of Work: Refrigerator had stopped cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Drew H.
12/2022
1.0
appliance repair
  + -1 more
Fridge wasn’t making ice and water worked sporadically. Called and spoke with James. He set up the appointment immediately but never told me their minimum charges. The tech came and didn’t inform me of the charges. He was here for maybe 15 minutes. Removed a piece of ice that was jammed and charged $200. I called to discuss with owner. He was argumentative and hung up on me. He sent me a text and said “I hope you go to Heaven”. ?? I’ll be disputing the charges.
Description of Work: Jammed ice maker fridge

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$200

Scott B.
12/2022
5.0
appliance repair
  + -1 more
They answered my questions with knowledge and professionalism. And were very quick to return my call! Thank you, highly recommended!
Description of Work: Answered questions regarding my washer and dryer.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lynda B.
11/2022
5.0
appliance repair
  + -1 more
James responded promptly to our inquiry, and was out the next day fixing the problem. He quickly identified the issue, and made the needed repair to our complete satisfaction. Highly recommend, and would definitely use again!
Description of Work: Clothes dryer needed a thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane F.
11/2022
5.0
appliance repair
  + -1 more
They came the next day even after normal business hours. Was very grateful to get our appliance fixed so quickly before the holiday. He was courteous and prompt and knew exactly what he was doing. Great service
Description of Work: My dryer stopped heating

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Steve W.
11/2022
5.0
small appliance repair
  + -1 more
They were right on time, worked fast and cleaned up
Description of Work: Replaced the dishwasher motor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Dick E.
11/2022
5.0
appliance repair
  + -1 more
My appointment could not have gone better. Courtesy, on time, problem was quickly diagnosed and repaired, and left the area clean and orderly. Plan to continue 1 2 3 in the future and recommend to friends and family.
Description of Work: 15 year clothes dryer had stopped heating and drying.
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Sam E.
11/2022
5.0
appliance repair
  + -1 more
Our technician, Ron, arrived at the promised time and quickly diagnosed the problem: a malfunctioning and worn-out icemaker. He replaced it within a few minutes. We would definitely use 123 Appliance Repair again and recommend them.
Description of Work: Replace ice maker

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

D W.
11/2022
5.0
appliance repair
  + -1 more
These are absolutely the only guys to call when you need appliance repair. James and Ron provided some of the best service (dishwasher & fridge) we've received in Charlotte. Extremely responsive/punctual and knowledgeable. They clearly aim for nothing less than top notch customer service and work. FYI....There is another repair company in Charlotte called Appliance Repair 123.... they are NOT this company Be sure its 123 Appliance Repair.
Description of Work: Dishwasher door spring/hinge & clogged freezer drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Jim N.
09/2022
5.0
appliance repair, small appliance repair
  + 0 more
After I had completed all troubleshooting, decided to leave it to a professional. James from 123 was knowledgeable and courteous. Quickly assessed the issue, which turned out to be unrelated to appliance (thankfully) as it turned out to be an electrical issue with the outlet.
Description of Work: 15 month old dryer was not heating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.99

dan C.
09/2022
1.0
appliance repair
  + -1 more
I never leave reviews until this experience. Service man never showed for the appointment, never called to let me know he was not coming. waited 4 hours. I called them back 2 times to find out what was happening. When they finally called me back they acted like they had no idea who I was. I asked them to tell me why they didnt show up and they told me they dont have to explain themselves....What, really is that how you service your customers. I would not recommend to anyone.
Description of Work: evaluation of a leaking washing machine

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Joseph M.
07/2022
5.0
appliance repair
  + -1 more
Mr. James was very knowledgeable, friendly, and efficient. He did a great job, and we would definitely call him again.
Description of Work: Replace Samsung dryer heating element

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Sara G.
02/2022
5.0
appliance repair
  + -1 more
Highly recommended. They were on time , pleasant and very professional.
Description of Work: Dishwasher repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Lorraine D.
01/2022
5.0
appliance repair
  + -1 more
They are very prompt and professional. They took care of it right away.
Description of Work: dryer and dishwasher repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Laurel E. M.
12/2021
5.0
appliance repair
  + -1 more
Someone texted me the same day as my request on Angi's List to ask for a photo of the model number and serial number for my refrigerator so that they could find out if they had the necessary part. Then Ron Salmond called me the day before to set up an appointment. He came right on time and was very personable and professional. He assessed the problem - the motor of the ice maker had died. He had the part in his truck and replaced the part. Now my ice maker is working great again! I would highly recommend Ron Salmond and 123 Appliance Repair.
Description of Work: Replace ice maker in refrigerator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$338

Contact information

11021 Downs Rd STE C, Pineville, NC 28134

https://www.123appliancerepair.com

Service hours

Sunday:
7:00 AM - 8:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Electrical

FAQ

123 APPLIANCE REPAIR is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 8:00 PM

Monday: 7:00 AM - 8:00 PM

Tuesday: 7:00 AM - 8:00 PM

Wednesday: 7:00 AM - 8:00 PM

Thursday: 7:00 AM - 8:00 PM

Friday: 7:00 AM - 8:00 PM

Saturday: 7:00 AM - 8:00 PM

123 APPLIANCE REPAIR accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, 123 APPLIANCE REPAIR does not offer free project estimates.
Yes, 123 APPLIANCE REPAIR offers eco-friendly accreditations.
No, 123 APPLIANCE REPAIR does not offer a senior discount.
Yes, 123 APPLIANCE REPAIR offers emergency services.
Yes, 123 APPLIANCE REPAIR offers warranties.
123 APPLIANCE REPAIR offers the following services: APPLIANCE REPAIR AND SERVICES, REFRIGERATORS, WASHERS, DRYERS, ICEMAKERS, RANGES, STOVES, WALL OVENS, MICROWAVES, & DISHWASHERS.
Wine Coolers, Beer Chillers, Commercial appliances, Mixers, Blenders, Cloth Irons, AC Units (Heating & Air), Westinghouse, Bacor, Sub Zero, Bosch, Thermador, Fisher and Paykel No warranty work direct with Warranty Companies, Plumbing

Contact information

11021 Downs Rd STE C, Pineville, NC 28134

https://www.123appliancerepair.com

Service hours

Sunday:
7:00 AM - 8:00 PM
Monday:
7:00 AM - 8:00 PM
Tuesday:
7:00 AM - 8:00 PM
Wednesday:
7:00 AM - 8:00 PM
Thursday:
7:00 AM - 8:00 PM
Friday:
7:00 AM - 8:00 PM
Saturday:
7:00 AM - 8:00 PM