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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"The gentleman that responded to our call on a Saturday morning was very curtious and professional. He did a wonderful job over the course of two days due to the difficulty of our situation. I will definitely recommend him to anybody that has the same problem as we had."

"Work has been scheduled for early in 2019, but they could not have been more helpful and professional in explaining our options, how our home would get the most out of the panels, and how much we are likely to save. They were explicit about costs and available rebates. We were instructed to apply for a rebate from our local energy supplier and they literally walked us through the time specific rebate procedure. We made some minor changes to their standard contract and they accepted those changes without question. I can only assume their work will be up to these standards when we do the actual installation."

"PLEASE DON'T DO BUSINESS WITH THIS COMPANY. The company came out and service my system years back. They replaced my system with a new system. I kept my old system in the back. What they did I couldn't believe they returned and took my old trane heating unit and replaced it with an hailer. I called them and asked to return my Trane unit. My phone calls were no longer taken. I spent $6,000 on that new unit and they in return stole my Trane unit and replaced it with a cheaper brand. I definitely will be calling the police on this. This is how u treat customers who paid you. It's called GREED and STEALING. I spent $6,000 on a new unit and they did this. Asked Renee the name of this business owner she didn't respond to my email or calls."

"Great!! Demetrius quickly diagnosed the problem and made the appropriate repairs. Very happy with the responsiveness and professionalism."

"I got six estimates for replacement of my 12-year-old water heater. I went with Advanced Water Systems of Coastal NC-VA. I’m extremely happy with the purchase and installation of my new water heater. Advanced Water Systems of Coastal NC-VA impressed me at every step of the process. They provided a fair estimate, professional communication and installation, answered all my questions during the process, and cleaned up after they were done. The installation team installed a new gas shut off valve and an expansion tank, in addition to the water heater, and didn’t add on extra charges like some companies. They also insulated the pipes. I’m thankful that everything is now up to code. The plumber explained the purpose of the expansion tank, other companies didn’t even mention one. Both of the people doing the install were highly knowledgeable and efficient. I highly recommend Advanced Water Systems of Coastal NC-VA."

"Hired Smith&Keene to rpl (cosmetic reasons) 2 faucet fixtures & pot filler in my home.This service was HORRIBLE!I held out on this review b/c the repair guy knows where I live but after this lastest experience I had today with a home warranty repair that they did NOT repair during service call b/c it still wobbles & now leaking through my ceiling i have to report this company. The plumber was so filthy (I was his first appt that morning) that he left his dirty spots from his body all over my walls in my brand new home (2021). He wasn't going to clean it up until I pointed it out to him. You can still see the stains. I had to so much cleaning up after him it was the worst experience I've ever had. He also did more talking than working as if I wasn't paying him buy the hour. Only hired Smith/Keene b/c they built my home. Now today when reporting a toilet leaking through ceiling of my garage, they refuse to fix it when they are the cause of it leaking since they did not fix it when I reported the loose toilet to builder (KIRBOR) 4 days after moving in. Now both KIRBOR & SMITH/KEENE are denying that they are responsible. When you shimmy a loose toilet & it still wobbles it's NOT fixed! I have submitted records/pics of the original request but S&K states they do not have record of them coming out and Kirbor will not cover the repairs. HOW CONVENIENT FOR SMITH & KEENE AND KIRBOR. S&K will not be getting my business any longer for any future work on my home. I don't care that they assisted in the build of this home. Buyers beware of KIRBOR Homes and Smith & Keene for plumbing issues. They both half a** their work, don't repair things when reported and conveniently deny record of things. I would not ever use this company or refer them to anyone."

"Having been a Premier Indoor Comfort Systems customer for over 10 years, they used to be an honorable company. I can no longer recommend Premier as an honest HVAC company. The short version - Premier came out to perform our summer inspection. One of our HVAC systems could not maintain cooling. Premier claimed we needed them to perform over $2300 of "cleaning" services to restore the function of the A/C system. Their work order noted that they did not check the refrigerant level of the system - a service they advertise on their web site as part of the bi-annual inspection. Not wanting to spend over $2300 on an older system, I contacted another HVAC company for a 2nd opinion. The 2nd company performed the same service, observed that unit was over 2 lbs low on refrigerant, added refrigerant to the system, and restored the system to service for $ 349. I left (2) messages for the service manager Mark Harman and (1) for John Stezzi (business). They failed to return my calls."