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Bryant-Durham Services
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Bryant-Durham was founded in 1960 and incorporated in 1961. Headquartered in western Durham, NC, Bryant-Durham operates in nine states and faithfully services a large portion of the Southeast. An ever-growing company, Bryant-Durham is a full-service specialist for electrical and HVAC needs. Additional DBAs - Bryant-Durham Electric Co Inc, Bryant-Durham Services Inc.
Business highlights
Emergency services offered
65 years of experience
Services we offer
& generators., Electrical, air conditioning, heating, parking lot lighting, smoke detector, surge protectors
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.897 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 3% | ||
| 2% | ||
| 1% |
Showing 1-25 of 97 reviews
JAY B.
Jul 2019
Great!! Demetrius quickly diagnosed the problem and made the appropriate repairs. Very happy with the responsiveness and professionalism.
Response from Bryant-Durham Services
"Thank you so much for leaving this review. We are so glad that Demetrius was able to take care of your problem in a timely and professional manner. If you need anything else with electrical or HVAC issues please get in touch with us. Anne Taylor Office Manager"
Anne W.
Jan 2019
They tightened up the wiring and made sure everything worked. They explained what else could be done if I continued to have problems.
Response from Bryant-Durham Services
"I am so sorry but it looks like I missed responding to this review in January. We want to thank you so much for leaving it and that you were happy with our work. As always, we greatly appreciate your business ! ! [Member Name Removed] Taylor Office Manager"
Annette O.
Jul 2017
It went very well.
Response from Bryant-Durham Services
"We appreciate you taking the time to leave this review and so glad the service went well. Thank you for giving us this opportunity and we hope we can be of service to you in the future. Anne Taylor, Office Manager."
Anne W.
Apr 2017
Fixed the switch that operates garbage disposal.
Response from Bryant-Durham Services
"Good morning - Thank you so much for leaving this feedback. We are glad we could take care of your electrical problem to your satisfaction and appreciate you taking the time to leave this feedback. As always, our number one (1) goal is customer satisfaction. Thank you again, [Member Name Removed] Taylor, Office Manager."
Sherry B.
Sep 2016
Wonderful! Prompt and efficient.
NATOSHA L.
Jun 2016
The problems were easily identified. He had to run out for a part, but was back in no time. Total time spent was a little under 2 hours.
Thomas B.
Feb 2016
We had a power outage at our house, and had to use our generator. When the power was restored, I shut down the generator and switched our generator transfer switch box back to line.
Once I did that, certain rooms did not have power. I thought it might have been a fuse.
I called Bryant Electric and spoke to Angela. She is a wonderful person. She worked me into the schedule and had someone at my house in 20 minutes
The technician, Darrell, did an amazing job. He located the problem very quickly. Apparently one of the switches on my transfer box had gone bad. Darrell got the power back up and running in no time.
I am extremely happy with the service Bryant provided and will be calling them again in the near future!!
Response from Bryant-Durham Services
"We are so glad we could help you with your electrical issues so quickly. We have a great group of people here and we strive every day to provide a prompt response and give good customer service. I will forward your comments on to the appropriate managers so these employees can be thanked for their good work. We really appreciate you taking the time to let us know about your experience with Bryant-Durham and hope we can be of service to you in the future. Anne Taylor, Office Manager"
THOMAS B.
Oct 2015
unknown
Response from Bryant-Durham Services
"Thanks for the great review. We appreciate you taking time to do this. We always strive to have happy and satisfied customers and it is rewarding to know that our technician did a good job for you. Thank you again and we appreciate your business very much. Anne Taylor, Office Manager"
Lee S.
Oct 2015
some miscommunication in scheduling, but they worked well to get it straightened out. Once the tech arrived, he worked professionally and quickly to resolve the problem. Would use again.
Response from Bryant-Durham Services
"Thank you for the kind review. I do apologize again for the confusion with the schedule but glad things worked out and you are happy with our technician and the job he performed. As always, we strive to have 100% satisfaction with our customers and hope we achieved this with the work performed. Anne Taylor, Office Manager"
Leonard R.
Oct 2015
The fan wiring went well. There was a mix up on the generator hookup but it was quickly and fairly resolved. The technician who came was very good, up font and honest.
Response from Bryant-Durham Services
"Thank you for leaving your feedback. I am glad we were able to complete your job satisfactorily. It is also great to hear that our technician performed his work properly. We appreciate your comments and it is always good to get positive feedback. Anne Taylor, Office Manager"
Richard E.
Sep 2015
unknown
Response from Bryant-Durham Services
"Thank you so much for your review. We are extremely pleased that you had a good experience with our company and our technician. We greatly value your opinion and appreciate your business. Anne Taylor, Office Manager"
Daniel S.
Jul 2015
unknown
Response from Bryant-Durham Services
"We are pleased to know that the work was done to your satisfaction. However, disappointed that our technicians left without replacing furniture and frames. That is part of the job and I have discussed this situation with our electrical manager and we will reiterate the importance of this with our technicians. Thank you so much for taking time to leave this review. It is greatly appreciated and we value you as a customer. Anne Taylor Office Manager"
CASEY W.
Jul 2015
unknown
Response from Bryant-Durham Services
"Bryant-Durham Services would like to thank you for this review and tell you we appreciate you taking the time to leave it. It is always gratifying to know that our technicians are doing a good job and that our customers are completely satisfied. Thank you again. Anne Taylor, Office Manager"
Lewis S.
Mar 2015
They did a good job.
Response from Bryant-Durham Services
"Thank you for this review. We always welcome customer feedback and are happy to hear that you had a good experience with Bryant-Durham Services. Satisfied customers are vitally important to us. Thanks again, Anne Taylor, Office Manager"
John T.
Mar 2015
They did the original service in an adequate manner. However the technician pushed us to sign an annual maintenance contract which we did. The provided no servicing for the term of the agreement, nor did they contact us when the agreement was expiring.
Response from Bryant-Durham Services
"Bryant-Durham Services appreciates you leaving your feedback with this review. However, after reviewing your file and your account I could not find any documentation where we performed or charged you for work on your generator since 12.30.11. We would appreciate you giving us a call so we can go over the paperwork and discuss your complaint so we are better able to respond to this review. We strive every day to have happy customers and would like to be able to change your opinion of Bryant-Durham. Thank you, Anne Taylor, Office Manager"
Carolyn G.
Feb 2015
unknown
Response from Bryant-Durham Services
"Thank you so much for leaving this review. We are glad to know that you had a good experience with our company and will use us again if/when the need arises. We value you as a customer and strive every day to provide the best service to each and every customer. Anne Taylor Office Manager"
Angela C.
Jan 2015
unknown
Response from Bryant-Durham Services
"Thank you so much for taking your time to leave us this review. We always appreciate feedback from our customers. You are very important to us and we value your opinion. Anne Taylor Office Manager"
Lewis S.
Aug 2014
Appointment was scheduled for between 8-9A. Technician called at 8A to say he was on the way, arrived about 15 minutes later. Within 10 minutes had found the problem, a loose connection. Was only charged the diagnostic fee. Technician was very professional & pleasant to deal with.
Response from Bryant-Durham Services
"Thank you so much for leaving this review. We always appreciate getting feedback from customers and are happy that our technician was prompt and found your problem so quickly. We are always striving to give our customers complete satisfaction and we value your business very much. Thank you, Anne Taylor Office Manager"
David S.
Jul 2014
I couldn't be more pleased with this service. Michael was professional and courteous throughout the entire service. He explained my options for wiring up the receptacles (which would be used for powering security cameras), and recommended the best choice for me security-wise, even though it meant more work (in an extremely hot attic) for him, but still less cost for me. He even explained where I could get coupons for the service, which saved me even more money. The price was very reasonable, and was actually much less than I expected.
This company is definitely my company for electrical services from here on out.
This company is definitely my company for electrical services from here on out.
Response from Bryant-Durham Services
"Thank you so much for taking your time to write this positive feedback. It is very appreciated and any feedback is always welcome. We are truly glad you were satisfied with our technician and his work as we strive to have customer that are 100% satisfied. Thank you again. You are a valued customer. Anne Taylor Office Manager"
Philip H.
Jul 2014
Called on a Sunday. Requested someone for the next day to look at non cooling AC unit. Was contacted the next day early in AM and technician showed up two hours later. The technician was very polite and professional as was the office contact person. The technician diagnosed and repaired the problem with the AC unit immediately. We could not be happier with the service or professionalism of this company.
Response from Bryant-Durham Services
"We greatly appreciate this great review and are happy that you had such a good experience with our company, our technician and dispatcher. It is always our goal to have happy customers and we work very hard every day to make this happen. Thank you so much for taking your time to leave this review. We value you as a customer. Anne Taylor Office Manager"
Kim B.
Jul 2014
Manny was fantastic!! He is an absolute professional. He is kind, knowledgable and efficient. I wish every repair technician was like him. As an added bonus, the repair was much less than I was expecting, which isn't why I'm writing this note.
Bryant-Durham Services has serviced our HVAC units in the past and I have always found them professional and easy to work with.
Bryant-Durham Services has serviced our HVAC units in the past and I have always found them professional and easy to work with.
Response from Bryant-Durham Services
"We always value feedback from our customers and it is especially rewarding to get such a positive one. We are certainly glad you had a good experience with Bryant-Durham Services and that Manny did such a great job for you. Our company and our employees strive everyday to have satisfied customers. Thank you for taking time to leave this review. You are a valued customer ! ! Anne Taylor Office Manager"
John G.
Jun 2014
Previous owner had interconnected two circuits in a way that created a life safety risk. Bryant had to tear both circuits apart to finally find the (clearly intentional) interconnect and rewire the circuits properly.
Response from Bryant-Durham Services
"Thank you for your review. We are glad we were able to diagnose and repair the problem with your wiring. We appreciate you taking time to leave this review and greatly value you as a customer. Thank you. Anne Taylor Office Manager"
Don N.
Jun 2014
Great.
Response from Bryant-Durham Services
"We are always grateful when a customer takes the time to leave a review. We appreciate your comments and are glad you had a great experience with our company. Thank you. Anne Taylor Office Manager"
Gary W.
Jun 2014
unknown
Response from Bryant-Durham Services
"Thank you for taking your time to send this review. We value your opinion and are happy that we performed our service to your satisfaction. On a daily basis we strive to maintain complete customer satisfaction. Thank you again, Anne Taylor Office Manager NOTE: Sorry for the delay in our reply. Your review was routed to a wrong account."
Paige B.
Jun 2014
very well. Did everything they said they would including timely communication about when they would be onsite.
Response from Bryant-Durham Services
"Thank you so much for leaving this review. We are glad we performed our work to your satisfaction. Every day strive to give our customers 100% satisfaction from first contact to completion of job. We appreciate you taking your time to leave this valuable feedback. Anne Taylor Office Manager"
Licensing
State Contractor License Requirements
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FAQ
Bryant-Durham Services is currently rated 4.8 overall out of 5.
Bryant-Durham Services accepts the following forms of payment: CreditCard
Yes, Bryant-Durham Services offers free project estimates.
No, Bryant-Durham Services does not offer eco-friendly accreditations.
No, Bryant-Durham Services does not offer a senior discount.
Yes, Bryant-Durham Services offers emergency services.
No, Bryant-Durham Services does not offer warranties.