Founded 1960 • With Angi since June 2006
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
yes
Senior Discount
no
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 105 reviews
JAY B.
07/15/2019
Great!! Demetrius quickly diagnosed the problem and made the appropriate repairs. Very happy with the responsiveness and professionalism.
Description of Work
Troubleshooting and breaker replacement.
Category
electrician
Service Provider Response
Thank you so much for leaving this review. We are so glad that Demetrius was able to take care of your problem in a timely and professional manner. If you need anything else with electrical or HVAC issues please get in touch with us. Anne Taylor Office ManagerAnne W.
01/20/2019
They tightened up the wiring and made sure everything worked. They explained what else could be done if I continued to have problems.
Description of Work
Fix kitchen track lighting.
Category
electrician, lighting
Service Provider Response
I am so sorry but it looks like I missed responding to this review in January. We want to thank you so much for leaving it and that you were happy with our work. As always, we greatly appreciate your business ! ! [Member Name Removed] Taylor Office ManagerAnne W.
04/16/2017
Fixed the switch that operates garbage disposal.
Description of Work
Fix a switch that had a short in it.
Category
electrician
Service Provider Response
Good morning - Thank you so much for leaving this feedback. We are glad we could take care of your electrical problem to your satisfaction and appreciate you taking the time to leave this feedback. As always, our number one (1) goal is customer satisfaction. Thank you again, [Member Name Removed] Taylor, Office Manager.NATOSHA L.
05/13/2016
Thomas B.
02/25/2016
We had a power outage at our house, and had to use our generator. When the power was restored, I shut down the generator and switched our generator transfer switch box back to line. Once I did that, certain rooms did not have power. I thought it might have been a fuse. I called Bryant Electric and spoke to Angela. She is a wonderful person. She worked me into the schedule and had someone at my house in 20 minutes The technician, Darrell, did an amazing job. He located the problem very quickly. Apparently one of the switches on my transfer box had gone bad. Darrell got the power back up and running in no time. I am extremely happy with the service Bryant provided and will be calling them again in the near future!!
Description of Work
Identified issue of lights/power not working in certain rooms
Category
electrician, lighting, generator service
Service Provider Response
We are so glad we could help you with your electrical issues so quickly. We have a great group of people here and we strive every day to provide a prompt response and give good customer service. I will forward your comments on to the appropriate managers so these employees can be thanked for their good work. We really appreciate you taking the time to let us know about your experience with Bryant-Durham and hope we can be of service to you in the future. Anne Taylor, Office ManagerLee S.
10/21/2015
some miscommunication in scheduling, but they worked well to get it straightened out. Once the tech arrived, he worked professionally and quickly to resolve the problem. Would use again.
Description of Work
repaired wiring for 1 circuit
Category
electrician
Service Provider Response
Thank you for the kind review. I do apologize again for the confusion with the schedule but glad things worked out and you are happy with our technician and the job he performed. As always, we strive to have 100% satisfaction with our customers and hope we achieved this with the work performed. Anne Taylor, Office ManagerLeonard R.
10/05/2015
The fan wiring went well. There was a mix up on the generator hookup but it was quickly and fairly resolved. The technician who came was very good, up font and honest.
Description of Work
Install an exterior ceiling fan and wire generator hookup.
Category
electrician, ceiling fans, generator service
Service Provider Response
Thank you for leaving your feedback. I am glad we were able to complete your job satisfactorily. It is also great to hear that our technician performed his work properly. We appreciate your comments and it is always good to get positive feedback. Anne Taylor, Office ManagerJohn T.
03/01/2015
They did the original service in an adequate manner. However the technician pushed us to sign an annual maintenance contract which we did. The provided no servicing for the term of the agreement, nor did they contact us when the agreement was expiring.
Description of Work
Serviced our whole house generator.
Category
electrician, generator service
Service Provider Response
Bryant-Durham Services appreciates you leaving your feedback with this review. However, after reviewing your file and your account I could not find any documentation where we performed or charged you for work on your generator since 12.30.11. We would appreciate you giving us a call so we can go over the paperwork and discuss your complaint so we are better able to respond to this review. We strive every day to have happy customers and would like to be able to change your opinion of Bryant-Durham. Thank you, Anne Taylor, Office ManagerDave O.
12/10/2014
I used these guys for the initial inspection of our house before we bought it this summer so decided to give them a call for these projects now that we own it. They did a good job (very prompt and professional) during the inspection, although we got burned by an overlooked maintenance issue with one furnace when the weather got cold in November, so maybe the inspection wasn't as thorough as it should have been. In any case, with this estimate, the numbers came in a lot higher than I had expected. I tried contacting the estimator from Bryant Durham shortly after receiving his quote via email to suggest different approaches which could reduce the cost. Additionally, the estimator said he would check with the County to see if there was a cheaper option to one approach he outlined. In both cases, I did not hear back from him. That was disappointing. Since then, I haven't done the projects. This was work sitting there for this firm to take, but their unresponsiveness (or at least the unresponsiveness of their representative) has left me cold, and I haven't chased them further.
Description of Work
Estimate for three electric and gas projects.
Category
electrician, heating & air conditioning/hvac
Service Provider Response
After reviewing your comments I would like to assure you that we are very sorry you feel you did not get what you expected from BDS. To address your first concern, I pulled the paperwork for the inspection of the HVAC systems which was done in June. I noticed that our technician recommended repairs that were needed. These repairs were not made by our company. To address your second concern, our estimator did call the City of Raleigh Inspection Department and related that the cheaper approach you were interested in would not meet code and therefore we would not be able to do the work with this option. We are fully licensed and therefore, when/where required, we pull permits for all of our jobs. These jobs must meet code to pass inspection. Our estimator also noted that you requested your estimate to be itemized. In order to do this we assume that you might not do all the work at the same time and this would add additional costs to the project with multiple trips and permits. Again, we certainly apologize for your impression of our company. We have been in business for over 50 years and strive every day to have complete customer satisfaction. We are proud to have been awarded the Angie’s List Super Service Award multiple years. We would look forward to discussing this further if you would give us a call. Anne Taylor Office ManagerLewis S.
08/27/2014
Appointment was scheduled for between 8-9A. Technician called at 8A to say he was on the way, arrived about 15 minutes later. Within 10 minutes had found the problem, a loose connection. Was only charged the diagnostic fee. Technician was very professional & pleasant to deal with.
Description of Work
Restored power to 2 bedrooms
Category
electrician, ceiling fans
Service Provider Response
Thank you so much for leaving this review. We always appreciate getting feedback from customers and are happy that our technician was prompt and found your problem so quickly. We are always striving to give our customers complete satisfaction and we value your business very much. Thank you, Anne Taylor Office ManagerDavid S.
07/29/2014
I couldn't be more pleased with this service. Michael was professional and courteous throughout the entire service. He explained my options for wiring up the receptacles (which would be used for powering security cameras), and recommended the best choice for me security-wise, even though it meant more work (in an extremely hot attic) for him, but still less cost for me. He even explained where I could get coupons for the service, which saved me even more money. The price was very reasonable, and was actually much less than I expected. This company is definitely my company for electrical services from here on out.
Description of Work
Installed two GFCI receptacles in home attic.
Category
electrician
Service Provider Response
Thank you so much for taking your time to write this positive feedback. It is very appreciated and any feedback is always welcome. We are truly glad you were satisfied with our technician and his work as we strive to have customer that are 100% satisfied. Thank you again. You are a valued customer. Anne Taylor Office ManagerPhilip H.
07/14/2014
Called on a Sunday. Requested someone for the next day to look at non cooling AC unit. Was contacted the next day early in AM and technician showed up two hours later. The technician was very polite and professional as was the office contact person. The technician diagnosed and repaired the problem with the AC unit immediately. We could not be happier with the service or professionalism of this company.
Description of Work
Repaired HVAC unit.
Category
electrician, heating & air conditioning/hvac
Service Provider Response
We greatly appreciate this great review and are happy that you had such a good experience with our company, our technician and dispatcher. It is always our goal to have happy customers and we work very hard every day to make this happen. Thank you so much for taking your time to leave this review. We value you as a customer. Anne Taylor Office ManagerKim B.
07/11/2014
Manny was fantastic!! He is an absolute professional. He is kind, knowledgable and efficient. I wish every repair technician was like him. As an added bonus, the repair was much less than I was expecting, which isn't why I'm writing this note. Bryant-Durham Services has serviced our HVAC units in the past and I have always found them professional and easy to work with.
Description of Work
The provider scheduled an appointment time and the technician called 30min prior to arrival. The technician (Manny), was an absolute professional. He talked us through everything he did. He was extremely knowledgable - the exact sort of technician I hope I always get to work with.
Category
heating & air conditioning/hvac
Service Provider Response
We always value feedback from our customers and it is especially rewarding to get such a positive one. We are certainly glad you had a good experience with Bryant-Durham Services and that Manny did such a great job for you. Our company and our employees strive everyday to have satisfied customers. Thank you for taking time to leave this review. You are a valued customer ! ! Anne Taylor Office ManagerJohn G.
06/30/2014
Previous owner had interconnected two circuits in a way that created a life safety risk. Bryant had to tear both circuits apart to finally find the (clearly intentional) interconnect and rewire the circuits properly.
Description of Work
Diagnosed difficult wiring problem from previous owner.
Category
electrician
Service Provider Response
Thank you for your review. We are glad we were able to diagnose and repair the problem with your wiring. We appreciate you taking time to leave this review and greatly value you as a customer. Thank you. Anne Taylor Office ManagerPaige B.
06/18/2014
very well. Did everything they said they would including timely communication about when they would be onsite.
Description of Work
electrical capacity assessment for a suite in commercial property
Category
electrician
Service Provider Response
Thank you so much for leaving this review. We are glad we performed our work to your satisfaction. Every day strive to give our customers 100% satisfaction from first contact to completion of job. We appreciate you taking your time to leave this valuable feedback. Anne Taylor Office ManagerCharlene B.
04/21/2014
Work was performed in a professional manner and the quality of work is exemplary. I recommend this company to anyone who wants the best job for the best price.
Description of Work
They serviced two HVAC units, cleaned the coils,and removed debris from the units. Shawn, the technician was very professional and knowledgeable. We highly recommend this company. We have used another company for years(and paid them for service a month ago, which they did not do) and there is no comparison to the professionalism, honesty, integrity, and knowledge of Bryant Durham Services.
Category
electrician, heating & air conditioning/hvac
Service Provider Response
We appreciate you taking your time to leave this great review and are so happy that you are satisfied with our work. Shawn is a great technician and always does an exemplary job. Bryant-Durham Services always strives to provide this type of excellent service to our customers. Thank you so much....you are a valued customer. Anne Taylor Office ManagerBarbara S.
03/28/2014
His estimates were comparable to others we got and lower than some. Reviews by previous customers were superior. BryantDurham and their staff had a good track record. They did not quibble about a few addt'l repairs to ducts and insulation that were needed. We chose the best option, a four ton XL-18 Trane with two stage compressor, air handler and digital thermostat . I never felt any pressure to buy more equipment or service than we needed. Work was completed on schedule in a very organized and professional manner, with mgr checking towards the end of the installation. My impression is that this company deserves their good reputation and performs in a quiet and competent manner. "No drama".
Description of Work
The manager gave me a price over the phone for several heat pump replacement systems, lower, medium and higher capacity.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you so much for leaving this great review. We are happy to know that we performed this work to your satisfaction. We always strive to have our HVAC installs go as smoothly and seamlessly as possible. We greatly value your opinion and your business. Thank you again. Anne Taylor Office ManagerDean C.
03/03/2014
I flip houses and consider myself a customer service fanatic. Bryant-Durham was AWESOME! I got quotes from four companies and they beat all of them AND they installed a better unit than the other companies would have provided. The service was excellent. They kept me up to date on the entire instillation process. I will use Bryant- Durham for all my electrical and HVAC needs. Its great knowing that I have access to such customer focused company.
Description of Work
Provided a new heat pump
Category
electrician, heating & air conditioning/hvac
Service Provider Response
Thank you so much for this great review. We are very happy to hear that you were so satisfied. It is our ultimate goal to have happy customers 100% of the time and we work diligent toward this every day. Thanks again, Anne Taylor Office ManagerMichael R.
02/27/2014
Very professional and reasonably priced. Very fast response time.
Description of Work
Bryant durham solved an issue with a gas furnance.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for this review and we are very pleased that we were able to complete this job to your satisfaction. We always greatly appreciate your business. Anne Taylor Office ManagerElizabeth F.
02/22/2014
Very professional crew, with a wide variety of skills and certifications to cover the unexpected problems as they arise.
Description of Work
We are renovating the house to sell, and have had Bryant in for several jobs; light fixtures, new sockets, switches, bathroom air vent, etc.
Category
electrician
Service Provider Response
Bryant-Durham is go glad to hear that you had a positive experience during our work at your home and we thank you for writing this review. Our goal is to have satisfied customers 100% of the time and we work hard every day to meet this goal. Thank you again. Anne Taylor Office ManagerCathleen J.
02/12/2014
We called our local electrical company who came out, dug up the area and confirmed that the neutral wire to the house was indeed bent. The electric company ended up replacing the neutral wire and; to date nothing in the house has been shorting out. I can't thank Bryant enough for what was a life saving diagnosis on what our electrical problem was. Bryant was responsive to us and we shall forever be grateful. Thank you Bryant!
Description of Work
Bryant Durham literally saved our lives. Since I had purchased my house in 2003, there had always been an electrical short. If the TV in the living room was on, it would cut out when I would turn-on the microwave or the garbage disposal. However, over time the shorting out was getting worse. As such, I looked to Angie's list, found Bryant's name and called. Bryant came and after checking everything (from A to Z), he suggested that it could possibly be the house's "neutral wire".
Category
electrician
Service Provider Response
[member name removed], Thank you so much for taking time to write this review. We are very glad that we were able to help you with your electrical situation and that all your problems were resolved. We strive every day to take care of our customers in a timely and professional manner. Our technicians are truly dedicated to this and take great pride in their work. Anne TaylorKay Y.
01/18/2014
They were very prompt and helpful. We are very pleased with the lighting.
Description of Work
New under counter lighting in kitchen and replaced some switches in other parts of the house.
Category
electrician, lighting
Service Provider Response
Thank you so much for taking the time to write this review and I am truly sorry for the delay in writing a response. We are happy that you were pleased with our work and our technician's helpfulness. We are always working with our customer's best interest in mind and are glad to hear that you are satisfied with our work. Anne TaylorKathie L.
12/03/2013
Easy to get convenient appointments - the person on the telephone was very helpful. The installer was great. I tried to put up the first fan myself (what was I thinking?) so he had to undo a bit. He was on time, friendly and professional. I asked for him for the next two occasions. I was pleased each time with the service provided. Bryant Durham Services will have my future business.
Description of Work
Installed 3 ceiling fans on 3 separate occasions. The first one worked so well...that I decided I needed another.. and then another!
Category
electrician, lighting, ceiling fans
Jennings F.
11/27/2013
The electrician came after he finished another job because he was concerned by what I told him over the phone. He fixed the problem quickly and well.
Description of Work
Repaired the electrical line running to my water heater that had damage to the insulation and was sparking.
Category
electrician, water heater repair
Shahin B.
09/19/2013
He came checked the panel and the plugs for current. Then he saw the switch that controlled the dishwasher and the microwave in off and turned it on. They charged me for the cost of diagnostic which I was told prior the service.
Description of Work
Turn on a switch that was turn off by accident.
Category
electrician
Service Provider Response
I am happy to know that we were able to help you get your appliances going again but I know it must be disheartening to think about it being a simple issue.Phone
Address
P.O. Box 2597
Durham, NC 27715
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