Founded 1960 • With Angi since June 2006
Service Provider Response
Thank you so much for leaving this review. We are so glad that Demetrius was able to take care of your problem in a timely and professional manner. If you need anything else with electrical or HVAC issues please get in touch with us. Anne Taylor Office ManagerService Provider Response
I am so sorry but it looks like I missed responding to this review in January. We want to thank you so much for leaving it and that you were happy with our work. As always, we greatly appreciate your business ! ! [Member Name Removed] Taylor Office ManagerService Provider Response
Good morning - Thank you so much for leaving this feedback. We are glad we could take care of your electrical problem to your satisfaction and appreciate you taking the time to leave this feedback. As always, our number one (1) goal is customer satisfaction. Thank you again, [Member Name Removed] Taylor, Office Manager.Service Provider Response
We are so glad we could help you with your electrical issues so quickly. We have a great group of people here and we strive every day to provide a prompt response and give good customer service. I will forward your comments on to the appropriate managers so these employees can be thanked for their good work. We really appreciate you taking the time to let us know about your experience with Bryant-Durham and hope we can be of service to you in the future. Anne Taylor, Office ManagerService Provider Response
Thank you for the kind review. I do apologize again for the confusion with the schedule but glad things worked out and you are happy with our technician and the job he performed. As always, we strive to have 100% satisfaction with our customers and hope we achieved this with the work performed. Anne Taylor, Office ManagerService Provider Response
Thank you for leaving your feedback. I am glad we were able to complete your job satisfactorily. It is also great to hear that our technician performed his work properly. We appreciate your comments and it is always good to get positive feedback. Anne Taylor, Office ManagerService Provider Response
Bryant-Durham Services appreciates you leaving your feedback with this review. However, after reviewing your file and your account I could not find any documentation where we performed or charged you for work on your generator since 12.30.11. We would appreciate you giving us a call so we can go over the paperwork and discuss your complaint so we are better able to respond to this review. We strive every day to have happy customers and would like to be able to change your opinion of Bryant-Durham. Thank you, Anne Taylor, Office ManagerService Provider Response
After reviewing your comments I would like to assure you that we are very sorry you feel you did not get what you expected from BDS. To address your first concern, I pulled the paperwork for the inspection of the HVAC systems which was done in June. I noticed that our technician recommended repairs that were needed. These repairs were not made by our company. To address your second concern, our estimator did call the City of Raleigh Inspection Department and related that the cheaper approach you were interested in would not meet code and therefore we would not be able to do the work with this option. We are fully licensed and therefore, when/where required, we pull permits for all of our jobs. These jobs must meet code to pass inspection. Our estimator also noted that you requested your estimate to be itemized. In order to do this we assume that you might not do all the work at the same time and this would add additional costs to the project with multiple trips and permits. Again, we certainly apologize for your impression of our company. We have been in business for over 50 years and strive every day to have complete customer satisfaction. We are proud to have been awarded the Angie’s List Super Service Award multiple years. We would look forward to discussing this further if you would give us a call. Anne Taylor Office ManagerService Provider Response
Thank you so much for leaving this review. We always appreciate getting feedback from customers and are happy that our technician was prompt and found your problem so quickly. We are always striving to give our customers complete satisfaction and we value your business very much. Thank you, Anne Taylor Office ManagerService Provider Response
Thank you so much for taking your time to write this positive feedback. It is very appreciated and any feedback is always welcome. We are truly glad you were satisfied with our technician and his work as we strive to have customer that are 100% satisfied. Thank you again. You are a valued customer. Anne Taylor Office ManagerService Provider Response
We greatly appreciate this great review and are happy that you had such a good experience with our company, our technician and dispatcher. It is always our goal to have happy customers and we work very hard every day to make this happen. Thank you so much for taking your time to leave this review. We value you as a customer. Anne Taylor Office ManagerService Provider Response
We always value feedback from our customers and it is especially rewarding to get such a positive one. We are certainly glad you had a good experience with Bryant-Durham Services and that Manny did such a great job for you. Our company and our employees strive everyday to have satisfied customers. Thank you for taking time to leave this review. You are a valued customer ! ! Anne Taylor Office ManagerService Provider Response
Thank you for your review. We are glad we were able to diagnose and repair the problem with your wiring. We appreciate you taking time to leave this review and greatly value you as a customer. Thank you. Anne Taylor Office ManagerService Provider Response
Thank you so much for leaving this review. We are glad we performed our work to your satisfaction. Every day strive to give our customers 100% satisfaction from first contact to completion of job. We appreciate you taking your time to leave this valuable feedback. Anne Taylor Office ManagerService Provider Response
We appreciate you taking your time to leave this great review and are so happy that you are satisfied with our work. Shawn is a great technician and always does an exemplary job. Bryant-Durham Services always strives to provide this type of excellent service to our customers. Thank you so much....you are a valued customer. Anne Taylor Office ManagerService Provider Response
Thank you so much for leaving this great review. We are happy to know that we performed this work to your satisfaction. We always strive to have our HVAC installs go as smoothly and seamlessly as possible. We greatly value your opinion and your business. Thank you again. Anne Taylor Office ManagerService Provider Response
Thank you so much for this great review. We are very happy to hear that you were so satisfied. It is our ultimate goal to have happy customers 100% of the time and we work diligent toward this every day. Thanks again, Anne Taylor Office ManagerService Provider Response
Thank you for this review and we are very pleased that we were able to complete this job to your satisfaction. We always greatly appreciate your business. Anne Taylor Office ManagerService Provider Response
Bryant-Durham is go glad to hear that you had a positive experience during our work at your home and we thank you for writing this review. Our goal is to have satisfied customers 100% of the time and we work hard every day to meet this goal. Thank you again. Anne Taylor Office ManagerService Provider Response
[member name removed], Thank you so much for taking time to write this review. We are very glad that we were able to help you with your electrical situation and that all your problems were resolved. We strive every day to take care of our customers in a timely and professional manner. Our technicians are truly dedicated to this and take great pride in their work. Anne TaylorService Provider Response
Thank you so much for taking the time to write this review and I am truly sorry for the delay in writing a response. We are happy that you were pleased with our work and our technician's helpfulness. We are always working with our customer's best interest in mind and are glad to hear that you are satisfied with our work. Anne TaylorService Provider Response
I am happy to know that we were able to help you get your appliances going again but I know it must be disheartening to think about it being a simple issue.Angi Certified
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