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Air Conditioning Specialists

Heating and Air Conditioning Service, Water Heater Service, Electrical Service,

About us

Since 1997, we have built an incredible reputation for providing premier HVAC service. You can expect the very best with Air Conditioning Specialists. We are committed to delivering the perfect HVAC system with outstanding quality products and superior customer service. We provide an excellent experience from start to finish and are determined not only to satisfy each one of our clients, but to exceed their expectations. Call us today and experience for yourself!

Business highlights

Emergency services offered
28 years of experience

Services we offer

Generator Service, Installation, & Preventative Maintenance Heating & Air Conditioning Service, Repair, Installation, Safety & Efficiency Maintenance Check Ups. Geo Thermal System

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

5%

Accepted Payment Methods

  • PayPal
  • Financing Available
  • Check
  • CreditCard
Reviews
4.7147 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
3%
2
3%
1
4%

Filter reviews by service

Showing 1-25 of 147 reviews
Timothy W.
Sep 2023
1.0
$6,000
PLEASE DON'T DO BUSINESS WITH THIS COMPANY. The company came out and service my system years back. They replaced my system with a new system. I kept my old system in the back. What they did I couldn't believe they returned and took my old trane heating unit and replaced it with an hailer. I called them and asked to return my Trane unit. My phone calls were no longer taken. I spent $6,000 on that new unit and they in return stole my Trane unit and replaced it with a cheaper brand. I definitely will be calling the police on this. This is how u treat customers who paid you. It's called GREED and STEALING. I spent $6,000 on a new unit and they did this. Asked Renee the name of this business owner she didn't respond to my email or calls.

Michelle S.
Jun 2023
1.0
$7,598
I only have one star because ZERO STARS is not an option. Unit was to be installed on June 6. Delay after delay but needless to say it was installed. Thermostat was set at 70...it hasn't gotten below 76 since the install. Even the owner said he would come out and rectify the situation but today the house is 77. Lots of no shows. Horrible communication. Don't expect a call back. You would think after two and a half weeks someone would be out to fix it. I would not recommend this company for anything. I am so disappointed I didn't use Smiley's Heating and Cooling to begin with. They are coming to fix the unit since Air Conditioning Specialists cannot show up or fix it. Smiley's has done the only thing I would expect from anyone...doing what they say they will do. I feel so strongly about this I want you to be able to call me if you have any questions. My name is Michelle and my number is 919-306-8186.

Chris F.
Oct 2022
5.0
Yes, I recommend this pro
They sent two very polite & professional technicians to my house after hours to make sure my kids, dog, & myself were taken care of. The lady at the office was very polite & cared about my needs. I called two other companies before them & was told I would have to wait at least a week & would have to pay extra for an after hours call. They came the same day & did not charge extra. If you use them & I HIGHLY RECOMMEND YOU DO, Be sure & ask for Russell & Daryl, they will make sure you are taken care of.

Danny C.
Jun 2022
1.0
It hasn't happened in a year and a half. They don't call me. I have called them repeatedly, and sometimes, someone actually answers the phone. The only reason I renewed the maintenance service is because they "threatened" me that my 10 year labor and equipment warranty would not be honored, if I didn't. So, like the trusting fool that I am, I paid $542.00 to renew for 3 more years. That was in November of 2019. They were eager for my business then. Not so much now. The last time anyone was here, it was a "supposed" senior technician, sent here to diagnose a problem that I have complained about for years. He came up with a bogus diagnosis, that I knew was BS right from the start. I worked in the HVAC/R trade for 30+ years. He also quoted me an outrageous price for the repair, which was all covered under my 10 year warranty. I didn't agree to the repair. He also said the system was overcharged, but he took care of that. He must have vented it to the atmosphere, because no reclaim bottle ever came out of his truck. He then proceeded to put ACS stickers on all of our equipment, as if we were leasing it from them, including the system disconnect box. He never asked permission. In the first place, I don't know how the system would be overcharged. When it was installed, it received an exact weighed in charge. No one has ever added any refrigerant to the system, and the only access to it has been to check the charge. If anything, I would have expected it to be undercharged. When they do maintenance service, they're supposed to do a 15 point safety and efficiency check. In the 10 years we have had this Trane system, it has only been done twice. That means the proper service has only been done 10% of the time. Since everything is done electronically, I always request a hard copy be sent to me. The techs have shown me that the request for said hard copy is on the screen, but the office doesn't comply. I have TWO hard copies. I noticed that the last good reviews were written in 2017. That means that, this once good company, has gone to h*** in a hand basket in 5 years. I want to also mention that there seems to be a high turn over ratio in the field and in the office. Something isn't right there. The last time I spoke with anyone was June 6, 2022 and I was told that I would be called back. Still waiting for PREPAID service that cost me $542.00.

Monica M.
Aug 2018
1.0
$5,000
Company did a bad install on our A/C system last August, resulting in the safety switch not working. We now have damage to our home and company won't call back. My husband is a disabled veteran that still works for a living. We went to go bowling w/family and when he grabbed my ball, it was soaking wet. Overflow tray on unit had been leaking for an undetermined amount of time. He has HVAC certification for his job, and he wanted to know why our NEST didn't notify us of an issue, nor did the system shut off when we purchased the overflow safety alert option. The reason is because ACS installed another component directly on top of the safety switch, meaning that it couldn't pop up and disable the system. As a result, the tray has been leaking for heavens only knows how long; my leather bowling shoes had mold growing on the bottoms and I've had to throw away the entire ball, bag, shoes, wrist guards, chalk, etc. We haven't had anyone come out and do an estimate on damages to the house yet because we were hoping ACS was going to do the right thing and fix this situation they created. Their supervisor Brian did come out 7/26 and agreed that the install was faulty, and said he was escalating the issue to the owner of the company. In the ensuing weeks, I've heard nothing back from them. I started calling daily on Wednesday, 8/8, and have not heard anything back from them on this matter. If they still refuse to call me back by the end of next week, I will be contacting a local foundation company and having them do an estimate on damages to the structure of our home due to the water damage created by this faulty installation. I will then begin preparing a case against the company.

Lisa C.
Aug 2017
5.0
Yes, I recommend this pro
$33
.
Response from Air Conditioning Specialists

"Thank you for sharing your experience with others. We appreciate the opportunity!"


Marinell M.
Aug 2017
5.0
Yes, I recommend this pro
$9,000
The company was great from start to finish. We bought or generator through Lowes and this was the contractor who installed. They sent an introduction letter, called several times and obtained all the permits from the city. Their office organized the inspectors and we just needed to be home. The day of the install they were on time at 0800 and finished by about 1:00. My husband is in a wheelchair and we were anxious to have the install before predicted storms. They made it happen within 2 days from start to finish with inspectors included. TJ the expert installer made a point to be back on day 2 to train me on the generator. GREAT JOB!!
Response from Air Conditioning Specialists

"Thank You for giving us the opportunity. We appreciate your taking time to share your experience!"


Sumner S.
Aug 2017
1.0
Tech was very unresponsive. AC failed about 20 days after he "fixed it." He repeatedly claimed he was coming out to work and didn't show up. The worst customer service I've ever experienced.
Response from Air Conditioning Specialists

"Hi, this is the owner of Air Conditioning Specialists in Portsmouth. Can you please call my office - I'm unable to find your name or address in our database. If I'm not in, leave your number & I'll call back as soon as possible. Thank You, Crissy Smith"


Martin B.
Jul 2017
5.0
Yes, I recommend this pro
.....................................................................................................
Response from Air Conditioning Specialists

"Thank you for taking time to tell others about our company!"


Stephen P.
Jul 2017
5.0
Yes, I recommend this pro
$12,500
I was extremely pleased with the Trane units and the professionalism of the installers. Would not hesitate using Air Conditioning Specialists again. Could not believe how fast they worked and how tireless they were. I would recommend them to anyone without reservations.
Response from Air Conditioning Specialists

"Thank You! We appreciate your taking time to share your experience."


Jacqueline H.
Jun 2017
5.0
Yes, I recommend this pro
They come when we're not here and they've never miscommunication a date. They're really good.
Response from Air Conditioning Specialists

"We appreciate your taking time to share your experience. We'll continue to provide the same service and be here when you need us. Thank you Again, Crissy Smith & our team at Air Conditioning Specialists!"


Mary F.
May 2017
5.0
Yes, I recommend this pro
$50
.
Response from Air Conditioning Specialists

"Ms. [Member Name Removed], we appreciate your time not only for calling us but for taking an extra minute to share your experience. We'll continue to be here to support you, your home and your complete comfort. Thanks so much for taking your time to tell everyone on Angies List about the good experience with Air Conditioning Specialists"


Lester M.
May 2017
5.0
Yes, I recommend this pro
$12,000
Very professional company. Arrived on time, worked efficiently and got my AC replaced and on line in a day. Went the extra mile: Examined my entire air handling system to make sure I had no leaks, left extra filters for the air return, and noticed I didn't have a carbon monoxide detector downstairs so they installed one for free. Crew teamwork was exemplary. I will look to ACS first for any AC needs in the future.
Response from Air Conditioning Specialists

"Mr. [Member Name Removed], Thank you so much for taking time to share your experience(s) with Air Conditioning Specialists. We have the BEST team in the industry who's primary goal is to go over and above in their role in our process. We want to ensure we're who you call and tell others to call when it comes to all heating, cooling, electrical, generators and more. I can't tell you how much we appreciate the opportunity to serve you and look forward to providing you with many years of comfort!"


Herman H.
Apr 2017
5.0
Yes, I recommend this pro
$2,100
It went well

Mary Elizabeth B.
Mar 2017
5.0
Yes, I recommend this pro
unknown

Mary Elizabeth B.
Mar 2017
5.0
Yes, I recommend this pro
unknown

Peter C.
Mar 2017
5.0
Yes, I recommend this pro
.

Peter C.
Mar 2017
5.0
Yes, I recommend this pro
$9,500
I just like the way they do business. They are straight forward. They tell you how it is. Prices were comfortable to the others. They totally explained it to you to a t. As for different estimates, this wasn't the lowest, but the one that made the most sense.

Paul W.
Mar 2017
5.0
Yes, I recommend this pro
They were outstanding in the way they performed the maintenance and I would not use another company.  The worker was very knowledgeable and professional. There was just one worker. It took about an hour.

Louis W.
Mar 2017
5.0
Yes, I recommend this pro
Excellent. On time in budget . Very professional and true to agreement
Response from Air Conditioning Specialists

"Mr. [Member Name Removed] - You've been so kind to share your experience & we're more than excited we exceeded your expectations. We love sharing with all of our teammates. We couldn't do anything we do without having the best of the best on our team - its as important to us, as it is for you. Again - we appreciate the opportunity and are grateful for you and your continued business. Take Care!"


Milton and Kathy M.
Mar 2017
5.0
Yes, I recommend this pro
$300
They are excellent. We have a yearly maintenance contract with them.
Response from Air Conditioning Specialists

"Thank you for allowing us to perform your winter inspection. We appreciate the opportunity and look forward to working with you in the future. Take Care ---"


Bernard A.
Feb 2017
5.0
Yes, I recommend this pro
I've been using them for the last 10 years. They call before they come out to service the unit. You set up an appointment with them.

Bernard A.
Feb 2017
5.0
Yes, I recommend this pro
This was covered by the insurance. They were punctual. The insurance covered it so A for the price.

Bernard A.
Feb 2017
5.0
Yes, I recommend this pro
I had a Renault tankless water heater put in. This was also covered by insurance.

Sherman K.
Jan 2017
5.0
Yes, I recommend this pro
They are the ones who call me.
...
Showing 1-25 of 147

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Air Conditioning Specialists is currently rated 4.7 overall out of 5.
Monday: 12:00 AM - 12:00 AM Tuesday: 12:00 AM - 12:00 AM Wednesday: 12:00 AM - 12:00 AM Thursday: 12:00 AM - 12:00 AM Friday: 12:00 AM - 12:00 AM Saturday: 12:00 AM - 12:00 AM Sunday: 12:00 AM - 12:00 AM
Air Conditioning Specialists accepts the following forms of payment: PayPal, Financing Available, Check, CreditCard
No, Air Conditioning Specialists does not offer free project estimates.
Yes, Air Conditioning Specialists offers eco-friendly accreditations.
Yes, Air Conditioning Specialists offers a 5% senior discount.
Yes, Air Conditioning Specialists offers emergency services.
Yes, Air Conditioning Specialists offers warranties.
Air Conditioning Specialists offers the following services: Generator Service, Installation, & Preventative Maintenance Heating & Air Conditioning Service, Repair, Installation, Safety & Efficiency Maintenance Check Ups. Geo Thermal System

Contact Information

2618 Airline Blvd, Portsmouth, VA 23701

Service Hours

Sunday:12:00 AM - 12:00 AM
Monday:12:00 AM - 12:00 AM
Tuesday:12:00 AM - 12:00 AM
Wednesday:12:00 AM - 12:00 AM
Thursday:12:00 AM - 12:00 AM
Friday:12:00 AM - 12:00 AM
Saturday:12:00 AM - 12:00 AM
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