Get matched with top appliance salespeople in Saint Louis, MO

"My family bought an oven from them two days ago. They have a third party who they hire to do installation. They paid for this service. Movers came, and checked the burners and left. The oven control panel doesn't work and the oven doesn't turn on. St. Louis Appliance Outlet said if they already registered their brand new oven (like they were told to do) than they would forfeit their Whirlpool warranty by having a technician come fix the oven. At the BARE MINIMUM St. Louis Appliance Outlet should offer to return what they paid for installation because installation was not completed. It was simply moved into place. Shame on this company for leaving a customer out to dry just days before the holiday season. Shame on us for not listening to the other reviews that mentioned all the similar problems."

"He returned it in great working order . And explained how to prevent from occurring again. Thank you !"

"Remodeling can be really overwhelming and everyone at Ferguson is so welcoming and helpful. They really went the extra mile to help us put together a master bath we really love. We would use them again and highly recommend them."

"Do not recommend. After using Herzog Kitchen and Bath for a successful kitchen remodel many years ago, we turned to them when it was time for a master bath remodel. Herzog was so off the mark with a design plan that we ended up hiring a designer outside of their company. At this point we were still wanting to use them because the contracting work in our kitchen was well done and we expected the same level of attention to our bathroom so we stuck with them. We had also signed a contract that would allow them to keep $10,000 if we backed out. Touching base with Deb and Heather proved difficult on most occasions and was even a joke openly laughed about with sub-contractors who couldn’t get them to answer their phone. After the project was finished (not on time) by Herzog, the grout in our shower failed after two months… completely came out of the shower floor. Ryan wanted to use an epoxy grout and after assuring my husband and I that the color of the grout would match the original color and taking out the grout wouldn’t chip our tile, Ryan put in the wrong color epoxy grout and chipped nearly every single floor tile all along each edge. He also didn’t remove all of the original grout on the floor so we had two-toned grout at this point. After 1 week this grout peeled out in our shower floor… Ryan came back and assured us he had a new, heavier duty epoxy product that would be the right color, be super durable and look great. He told us he would do a test to make sure the grout was the correct color before applying it to the floor because once this grout was applied it wouldn’t be able to be removed. He didn’t do this. He told us that if it was done incorrectly this third time he would remove the tile floor and replace it since removing the grout wouldn’t be an option. We even agreed that he would order the floor tile just in case he needed it and so we wouldn’t have to wait for it to arrive. We trusted him. We completely trusted him. We shouldn’t have. Ryan applied this super heavy-duty epoxy grout and it was the wrong color. Much darker than the original. He also smeared the epoxy grout all over our natural finish stone tile which immediately plastisized our tile, made it shiny and slick… it basically ruined our tile. It was dangerous, it changed the quality of the tile and changed its coloring. Herzog and I tried multiple fixes to get this residue out of our tile and nothing removed the grout residue from our natural stone. They all agreed it looked bad and all agreed the color was wrong. They said they were sorry and wanted to get a rep from the company out to see the mess so they could be reimbursed for the work they were going to have to do replacing our floor. They wanted to blame the rep for their mistakes. The rep for the product agreed it was installer error, not product error and they would not reimburse Herzog. This was the point that Herzog said they would not replace our floor. Ryan had three colors of grout in our new floor, he had plastisized our tile with epoxy residue and he chipped almost every tile on our floor…. He didn’t stand by his work and didn’t keep his word. He stopped returning our calls and instead had Deb call us. She told us that we could “paint” the grout with a special paint and this was all they were willing to do for us. .. This product has a life of about 12 months (they had us call their rep to verify how great the product would be and this is what they told us) and would need to be redone by us on repeat for the rest of the life of our bathroom. This was Herzog’s solution to a brand new $30,000 bath remodel that had been solely messed up by Ryan….. Fast forward 4 months and the grout on the shower walls is coming off and the orange backer board is showing through. Herzog used to do good work, but they have dropped the ball. I would never recommend them to anyone and I am so sad we used them. All of this mess is documented with photos of anyone is interested in seeing them."

"BUY FROM ANYONE ELSE!@ I have never been so embarrassed to have made a purchase from a vendor. We paid over $2000 for a new washer/dryer. WE paid an extra $270 for the Protection Plan. The dryer stopped working within a month, and we spent the next several months trying to get it fixed. We had nearly a dozen botched attempts at them sending third party vendors. They accept no responsibility for the products they sell, the vendors that are supposed to service the protection plans they sell, and the owner won't even respond to multiple attempts to recieve a basic level of service."

"It was going to cost more than I wanted to pay to repair a very old machine. I ended up buying a new washer and dryer at Mark’s Appliance in Edwardsville. I was very pleased on the entire process. The service rep was great and the sales person was also I will definitely be shopping there for any other appliance purchases and recommending them to friends and family!"