This is the most dishonest company I have ever dealt with in my 66 years.  I ordered 7 appliances from them, and they sent me two wrong ones and four that did not work.  When I called and explained that the salesperson, Allissa Hamm, made several BIG errors, they did nothing.  They even refused to take new appliances back. 

I ordered a 36 inch DCS Gas Range with a GRILL.  The range cost $6,620. with the warranty.    Instead of what I bought, Allissa Hamm, sent me a 36 inch DCS Range with a Griddle.  I told her 50 times what I wanted and she makes a big mistake, and I am just to take it.  I work very hard for my money and saved for years to remodel my kitchen and buy all new appliances.  Now I am suppose to waste my money on a 24 inch gas range, with a 12 inch spoon rest.  I hate this stove and want it removed from my home.  If I wanted a 24 inch gas range I could have bought it locally for about $500.

I used this company for my appliances, because they were listed on Angie's List.  I thought that your company checked out all of their recommendations.  So I placed my order with them and have over $11,000 worth of appliances that I did not order, or that do not work.

Goedeker's does not take appliances back,  When you get it, they consider it yours and you are stuck with it.  I want something done about these crooks. 

I want my money back and they can have all their appliances.  They told me while I was complaining about the stove that I was not to use it.  So for the last three months, I have had to cook all my meals on our outdoor grill.  I have fallen several times and hurt my back, and twisted my ankle.  I am elderly, and I ordered the stove with the grill because I am ill, and not suppose to go outside and grill in the winter.  So I ordered a range with a grill.  Then these dishonest people send me something else and I am just to keep what they sent me.  I want what I ordered and I expect all of the appliances to work. 

Please help me to get what I paid for.  Also stop listing this terrible company on your website, or other families are going to get taken..

After  an aggravating 6 months and the 3rd time of having our refrigerator repaired, my husband contacted Mr. Goedeker himself on June 11, 2013 to inquire if we could return the refrigerator for a credit towards a new model.  The Goedeker Promise mentions Integrity, Service, and Quality all with the promise from their website that "Our products will last for many years and we'll have your back every step of the journey.  We will not skimp.  That's a promise ....:" 

My husband and I made a conscious decision to do business with Goedekers primarily because they were a local business and their so called promise.  After all we were not asking for a refund, simply a credit towards purchasing another refrigerator at their store just not the model or brand we were having difficulties with. 

Mr. Goedeker did not honor his promise and I cannot and will not in good conscious recommend this business to anyone. 

Shopping at Goedekers was a typical experience until our fridge was delayed.  After a month wait, we got a call on a Friday night saying the delivery would be ready for Saturday.  Several minutes later, they called back to say there was some issue with the fridge and the salesman would call me back on Monday.  He did not... and he rarely called me back when he said he would.  I had to call and ask what was going on.  He told me that my fridge (that I had paid for) was "snaked" by another saleman.  He could not or would not tell me which one.  That began another month long delay. 

Do you actually need the appliance that you intend to purchase?  Do you have job or family commitments that keeps you busy for even a few minutes a day between 8 am and 5 pm?  If the answer to either of these is yes, I suggest you purchase your appliances elsewhere.  Best Buy is right down the street and they do a much better job at a comparable price.  Sadly it is my experience that Goedekers is incapable of either completing a job or accommodating their customers' schedules in a timely fashion.
I purchased a new oven from Goedekers in May.  It is now July and my oven installation is STILL not completed.  The company just called to say that they had lost the measurements for a SECOND time and needed me to block out an entire day for the THIRD time to take the measurements again.  Of course they still have to order the trim kit, receive it and make me block out a FOURTH day to finally complete the installation.  I get the feeling I will be lucky if everything is finished by August.

Scheduling and reliability are huge  problems with this company. 

At the time of sale, Goedekers scheduled a first appointment to measure the existing wall oven cavity to make sure the oven would fit and to order the trim kit.  My day was open as my kids were still in school in May.  When it came time to actually install the oven, scheduling became much more problematic.  For the month of June my child needed to be dropped off at camp at 9 am and picked up at noon.  Not so difficult right?  Just schedule me in the afternoon.  Unfortunately that is not an option.  You cannot request a time of day - only a day which will be scheduled at the convenience of their service men's route.  You will find out the night before if it will work or not.  Unless I wanted to wait until July for installation, I had to hire someone to be at my house because the they scheduled the installation during the morning which I had told them was inconvenient.  Of course the installer did not arrive until the afternoon, but at least he showed up with the oven.  The trim kit was missing and in fact had not even been ordered so he took the measurements a second time.  It was now the middle of June.  I called Goedekers two weeks later to find out what was taking so long.  No one called back until July to admit that the measurements had been lost yet again.  They were calling to schedule someone to come out to take the measurements.  Wait?didn't we do this in May and then again in June and now you are telling me that you have to do this a third time in July?!  Do you know how to complete an appliance installation?  Do you ever intend to do it?  Your company has no respect for my home or my time - you just want my money.  If anyone from Goedekers actually reads this, I hope you will understand that you are losing sales and customers because of your horrendous customer service.