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Ben answered my phone call promptly and was out to see my roof and give me an estimate the same day or next day, he emailed me an estimate promptly. When called later to schedule his company do the work I reminded him that we had talked about removing the chimney but it wasn't on the estimate. Ben agreed that the company would do this work as well. Above & Beyond roofing company arrived very early on the day scheduled and had 14-15 guys to do the work of removing the existing roof. I could not tell who was in charge and I spoke to several different men at different times when they had questions. No one seemed to know that the chimney was to be removed but they were glad to do it when I told them it needed to be done. It's a good thing I was home to make sure this work was done. I specifically asked them to not throw their cigarette butts down in my yard - even going so far as to show them where I have a flowerpot filled with sand that they could use to dispose of their butts. The old roof was removed by 11:00 and the new singles delivered while the guys left for lunch. After lunch the roof was repaired in spots and the new shingles applied by 4-6 guys and they were done by 5:30 that day. The guys did use tarps to throw the old shingles on to dispose of the trash but I later had to pick up multiple chunks of brick and pieces of shingles out of my yard. I picked up over 95 roofing nails out of my front yard AND driveway. I also picked up around 40-50 cigarette butts out of the front yard which I found very disgusting , especially after I had specifically asked them not to do this and was reassured that it wouldn't happen. I have dogs and I was worried about them stepping on or ingesting nails or cigarette butts. I have also called the company's office twice to ask for my 30 year shingle guarantee to be mailed to me and I have never received it.

Pros - quick response, written estimate received quickly after inspection, lots of employees to get the roof done in one day, roof done in one day, nice employees, good looking roof when completed.

Cons - lack of communication from Ben to employees and lack of communication from employees to homeowner, lack of cleaning up nails and cigarette butts after job completed, lack of response from office when I called to have written shingle guarantee mailed to me.

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"Very pleased with the services. Great customer service, educational, quality hand driven roof, and proffesionalism. Would diffently would refer to a anyone looking for a new roof or gutters."

"3 Step Roofing was able to start on my roof replacement right away after contacting them after a hail storm in May 2023. They picked up and disposed of all of the debris. They completed the job, and kept me informed throughout the process."

"They installed a custom metal roof on my barn. Great look awesome people."

"Eric and Jackie are amazing to work with. The work was exceptional, they finished on time and we are blown away with the finished product."

"They did both roof and siding repair. The work was done efficiently and clean-up was great."

"Overall, exceptional. Loves the alternative offered and reasonable compared to other contractors."

"Leroy and crew very professional and knowledgeable. Did a great job on my mobile home roof over. Took there time to make sure everything was lined up installed correctly before they mwould make it permanent. Would hire them again in a minute. Would recommend them to anybody."

"He was prompt and he did outstanding work because he was very conscientious, he did inside rehab on my home and did outside work on my deck, he also put a patio in, pretty good quality."

"Dan showed up on time and finished in one day. My roof looks great! Thank you!"