Get matched with top patio cover pros in Normandy, MO

"Everything went smoothly."

"We made the right decision with Artistic Decks. From beginning to end everything went smoothly & on time. The workers were professional & knew what they were doing. We had a few small issues we brought up to them & they not only fixed it but made it better. We ran a few extras by Derrick & he gave us the facts on cost & practicality which saved us money in the end. He never tried to upsell & no hidden costs. We had three other bids & PVC with Derrick cost less than one of the wood bids we received. Derrick communicates & he's responsive. Our deck turned out amazing & we couldn't be happier. I've recommended him to many friends & coworkers - fabulous experience."

"The deck seems to be generally well made. However, four of the perimeter boards were installed backwards so that the rounded edge that should be outward and visible is facing inward and the grooved inner edge that should be hidden is facing outward. When I first brought this concern to the builder’s attention, he tried to blame the problem on the supplier, saying that the supplier had sent me two different types of perimeter boards. The supplier, however, told me that there is only one type of perimeter board and that the builder had simply installed half of the boards backwards. When confronted with his lie, the builder changed his story and said that it was my responsibility to tell him that I wanted all the boards installed correctly. But of course I wanted them all installed correctly! It never crossed my mind that I had to tell him that I wanted him to do the job correctly! Also, the bottom step on the longer side of the deck was bowed in instead of running in a straight line. When the builder corrected that problem, it made the gap between the two planks that comprise that step uneven; the gap is narrow on one end of the step, rather wide nearing the other end of the step, and then becoming narrower again at the very end of the step. Obviously, something is wrong with the way in which that bottom step has been constructed. Eventually, the builder acknowledged that what is wrong is that he used a warped board in the framing of the deck but he has refused to replace that warped board. One additional concern is that one of the miter cuts at the corner of one of the steps has not been done correctly. The problem is not that the cut is not tight; rather the problem is that the builder made the cut in the wrong place so that the joint does not align with the other miter joints in the adjoining steps. When I brought each of these cosmetic issues to the builder’s attention, he insisted that he was not going to fix them unless I paid him to do so. I can see that I am going to have to pay someone to fix this builder’s sloppy finishing work; however, it most certainly won’t be him! Clearly, this builder is not concerned with producing a good-looking, nicely finished product. He is simply concerned with collecting his money. His business card states, “Failure is not an option,” but obviously, he does not regard sloppy finishing work as failure. I beg to differ; cosmetically, my deck is a failure. We chose this builder because he had been both Certified and given the Super Service Award by Angie's List; our experience with this builder, however, was anything but "super service." This builder will tell you anything he needs to tell you in order to get your business, but when it comes to backing up his talk with quality workmanship, it doesn’t happen. Find someone else who cares about quality."

"I highly recommend Fence and Deck Depot for anyone looking to undertake a deck project. In 2022, I made the mistake of cutting corners by opting for a cheaper option with a big box retailer, and it ended up being a disaster with a failed deck by the city and a settlement that took nine months. Luckily, Fence & Deck Depot came to my rescue and provided top-notch service and materials. The Deck: The crew of two took one week to finish. One aspect that truly stood out was the level of craftsmanship displayed by the team. They paid meticulous attention to detail, ensuring every composite panel was perfectly straight. Even the parts of the deck that no one would typically see, like the lumber pillars underneath the deck, were painted to blend in. Before leaving the project, they hosed down the deck and removed any debris. The commitment to excellence and a high level of integrity sets them apart. Experience: From start to finish, the professionalism of the Fence & Deck Depot team was exceptional. They consistently maintained clear communication at every step of the process, ensuring a smooth and stress-free experience. What truly sets them apart is their willingness to go above and beyond. Initially, we had our deck installed by a big box retailer to save costs. Unfortunately, the deck failed multiple city inspections, requiring its complete removal. Fortunately, the Fence & Deck Depot team stepped in, offering guidance and answering our questions as we navigated a settlement with the original installer. What's remarkable is that they were incredibly responsive, addressing numerous emails and phone calls even though we had yet to officially become their clients by signing a contract or providing a down payment. Their support was entirely in good faith, and we greatly appreciate their dedication to helping us through our difficult situation."

"The job was completed as requested."

"Great service & quality!"

"Great service and yes I would recommend him. "

"Job was done right at a fair price"