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"I hired Wencl Plumbing to install a radiant heating system (boiler and baseboard radiators). The system install was poor to say the least, and it didn't work right from the beginning. I had to hire another shop to remedy all their bad work and now Wencl Plumbing is coming after me with collections agencies because I subtracted what I spent to fix their bad work from their final invoice (which wasn't enough to cover it anyway, so I'm in the hole from fixing their bad work and they're still coming after me). I'd steer clear of this outfit, no quality control whatsoever, full of...excuses, lies, and misrepresenting facts. Update Feb 2023: Currently I’m paying another shop to complete repairs to the boiler because when Wencl Plumbing installed the water softener (at the time of the boiler install) they never actually started it up. The boiler is now receiving repairs as a result of the softener not being operational, and now the softener may require replacement because it was never actually started and has been trying to run all this time. The hits keep on coming, thanks Wencl Plumbing. Update July 2024: I was contacted by a collection agency looking to collect money on behalf of this hack shop. I told them the same thing I told the last folks. The only way I'm giving that idiot a nickel is if a judge orders it, and there will be a countersuit! I spent a boatload of money to finish the job that Wencl was hired to do and could not and would not finish. Wencl Pluming is run by a hack, there's no quality control, no accountability, no professionalism. This is in regards to management/ ownership, I'm sure some of the folks working there are great. My beef is with Sam Wencl, the hack pin-head owner."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."