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"I was 110% satisfied with the entire window project. From start to finish, everyone involved in the project was professional, friendly, and skilled. I had 6 windows replaced with renewals and all other windows wrapped to match. The windows are quality, the trim that the installers put up is beautiful, and every last detail was covered...including every little nail hole covered in matching putty. The wrap put on my older windows looks great, with a quality caulking job. Every one of my windows has been improved. I highly recommend Renewal by Anderson and Heritage Window and Glass in Superior Wis."

"A very thorough job of installation of the windows. The windows look, and feel MUCH better than Our old windows."

"After we got the communication problem worked out, we have been more than happy with the company and their product. the installers were two of the nices people you would want to meet, the job is wonderful, we couldn't be happier with the windows and the appearance it made to our house. Would we do it again with this company the answer is a solid YES. Thank you to window comcepts...."

Our mission to our customers is the continuous improvement of our ability to meet their needs and exceed their expectations at every opportunity. Our mission to our employees is to provide a work environment that treats you fairly, with respect and dignity, thereby allowing you to give your best effort to your work. Accomplishing our mission will allow us to be a successful company, staffed with successful individuals, conducting business with happy and loyal customers.

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Sales process was good, courteous and helpful. Installation instructions were easy to follow. Did have a small issue with one sensor which was easily solved with a call. Control panel is easy to use and well constructed. Phone app is the best part. Not a big fan of a 2 year contract and the monthly rate feels a little high, but definitely a decent system. I had emailed them a question pertaining installing on double hung windows and never received a reply, but other than that their phone support prior to that was good."

"Glass Guru was very professional, fast, and very reasonably priced. They kept me in the loop about the progress on the repairs of my storm windows. The came to my house, uninstalled them, took them to their shop, and returned them to me just a couple of hours later. Can't say enough good things about their work. They even washed the windows after reinstalling them!"

Building contractor who specializes roofing, windows, and siding.

Ed Lundberg Painting & Wallpaper is a third generation family owned business providing interior and exterior painting and wallpapering services.

"I followed the process of making a claim through the CHW website. in just a few minutes after completing, I received an email that it was received and being dispatched. The same evening, CHW sends a response that a technician will be arriving the very next day, within a 5 hour window, between 3pm and 8pm. I received a phone within the first hour of that 5 hour window, and the tech was just 5 minutes away. He was very courteous, had all the proper PPE, in this day and age, and even took his shoes off out of courtesy to the homeowner. I showed him the issue with the fridge, and he immediately went to work. The job took about 25 minutes, with majority of that, simply melting the block, with a steamer. Not much chit chat, but never feeling awkward. Overall a very positive experience."