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"I never leave poor reviews, however, I was very disappointed in the lack of integrity and communication provided by 5 star lawn service. For the past seven years, we had hired another small business for annual leaf removal and continued to be a loyal customer due to the excellent service they provided. In fall 2022, we were informed that our previous company was acquired by 5 star lawn service and therefore, we transitioned our business to them. We were then assured they would fit us into their schedule. The fall came and went, and they did not show up, nor communicate with us that they were not able to make it work. Once it snowed, it was too late to contact another company. Then in May 2023, 5 star service reached back out stating they were unable to make it in the fall, and offered to come in the spring instead, to which I agreed. After the service, they sent me an invoice for twice the amount of our annual clean up stating “Price increases if a Fall Cleanup was not preformed”. They did not inform me upfront that the rate would change due to more leaves needing to being collected in the spring as they did not perform the service in fall. I attempted several times to contact them regarding the price increase, including an email the same day the first bill was issued, but rather than responding, they continued to issue me “late fees”. Once I was finally able to get ahold of them, they agreed to remove the late fees due to their lack of response, but did not apologize or take accountability for their lack of communication regarding not showing up in the fall and/or informing me upfront regarding price increases due to the acquisition and the additional leaves needing to be removed. I ended up paying the full price, but will not be using their services again."

"The price was reasonable. It was an excellent service."

"I had squirrels in my finisheshed attic, between the sheetrock and the cieling. I couldn't get them out so I called around and read reviews. Laughlin's was reasonably priced. They were responsive, on time and did everything they said they would. Craig did a good job of setting the traps, and replacing them everytime we caught a squirrel (eight squirrels in all). He answered all the questions I had about what he was doing and his exoerience with squirreld, and their habits. After it was determined that we had caught all the squirrels, Craig patched the area that they were coming from. Haven't had a single problem since. It's been a week now."

"Great! Bryan was wonderful to deal with. Upon inspection, he diagnosed the point-of-entry and took a picture to show us how the squirrels were getting in and what he'd do to remedy that. Bryan began trapping that same day. Promptly came out to remove trapped squirrels and set new traps (total of eight). He then skillfully covered the hole. All at a very reasonable price, much lower than the first bid we had."

"Excellent service every single time, checking areas inside and outside my home, including garage porch, structure of my exterior and interior"

"Amazing! Didn't think our carpets could ever look this good again. Our building looked terrible. Was excited to see the Brothers Mfg van out front & HONESTLY Brothers is everything had heard they were & more. The guys worked hard they are hard working efficient polite & professional. Randy Jack and Mike Thanks for your diligence. As a resident of Sunnyside I Condos Personally Highly Recommend Brothers Mfg. ☝️"

"They did an excellent job, the are on time, they clean up after themselves and they have a reasonable price."