BROTHER'S MANUFACTURING
About us
Minnesota's Best Professional Cleaning Services Company! Brothers is a family-owned, Twin Cities-based business that specializes in the services you need to have a beautiful, clean, and healthy indoor environment: Cleaning, Pest Control, Carpet Cleaning, Duct Cleaning, Painting, Cabinets, and Restoration. Since 1995, Brothers has helped transform thousands of apartments, multi-housing units, office spaces, and homes back to the beauty of their original state. Our goal is to:"Earn the Trust and Confidence of Every Single Customer, Every Single Time." •96.4% of our customers have used our services more than once. •Brothers Services is the winner of the Minnesota Multi-Housing Association (MHA) MADACS award for Outstanding Vendor Commitment. •Brothers Services is certified through the Institute of Inspection, Cleaning and Restoration Certification.
Business highlights
Services we offer
Carpet & Rug cleaning, Dryer Vent & Duct Cleaning, Housekeeping, Mold testing & Remediation, Painting, Pest Control, Spot Dyeing, Surface Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 11% |
Updated 03/07/2012
Brother's response to the review was similar to my experience with them. They mischaracterized my complaint and tried to blame the customer. my concerns were clearly outlined to them. One of their employees even offered $100 to reimburse me. There were no demands. When I spoke with the owners specifically about my concern (i.e. they overstated their claims of what their services would accomplish), not only did he not follow through with what his employee already offered, he only offered $40 and tried to blame me for their mistakes.
"I'm sorry if the member felt insulted. I had a very difficult time understanding what part of our service he was disastisfied with. We performed the requested service exactly as described, and he felt he was still entitled to a refund, a demand that I felt was unreasonable. I assume he was insulted by the fact that we were unable to refund him the amount he wanted. We have been in business for over 15 years. Complaints are going to happen and you do your best to see things from the customer's perspective. Sometimes that isn't possible."
"Very helpful comments! We need to do better about the way we communicate with this and our preperation for situations where other methods have been tried before we got there. Our customers should never feel like they did something "wrong" in trying to resolve a problem in their own home."
Licensing
State Contractor License Requirements
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