BROTHER'S MANUFACTURING

Amazing! Didn't think our carpets could ever look this good again. Our building looked terrible. Was excited to see the Brothers Mfg van out front & HONESTLY Brothers is everything had heard they were & more. The guys worked hard they are hard working efficient polite & professional. Randy Jack and Mike Thanks for your diligence. As a resident of Sunnyside I Condos Personally Highly Recommend Brothers Mfg. ☝️

Their service has been great. They are fast, prompt, and they definitely respond when requested.

It was absolutely elegant. It was wonderful. It was over the top fine. They did a great job. We would go to anyone else besides Brothers Manufacturing. I have never had anyone do as good of a job that they did.

I have been an Angie's List member for several years and this is the first time I have found it necessary to give a report, let alone a criticism of a company. I spoke with one of the owners out of concern over the service that I had received, which had fallen short of what I was told. Instead of addressing my concern, I was insulted.

Updated 03/07/2012

Brother's response to the review was similar to my experience with them. They mischaracterized my complaint and tried to blame the customer. my concerns were clearly outlined to them. One of their employees even offered $100 to reimburse me. There were no demands. When I spoke with the owners specifically about my concern (i.e. they overstated their claims of what their services would accomplish), not only did he not follow through with what his employee already offered, he only offered $40 and tried to blame me for their mistakes.

They are absolutely excellent. They were very courteous. They went the extra mile. If a spot wasn’t coming out they went over it to get it out. We are more than pleased. Whenever I have this again we will make sure to call them to have the same person. The price was very reasonable. They offered a discount coupon on line. The price was below what other people were asking.

They are absolutely fabulous! They are very professional, thorough, and effective. We are repeat customers and have used them many times.

I had a very mixed impression of Brother's and Lil' Bro the Bed-Bug dog, but I'd like to give Brothers the benefit of the doubt on a lot of it. I had Lil Bro come check out my house after being treated with pesticides from another company. While I had no evidence of continued bugs I was still wary and anxious. While I personally broke down (it had been a very rough month in all things home related), the handler and other two pest control people there were trying their hardest to do what they needed to do. As advice to anyone thinking about using Lil Bro to check for bugs: USE LIL BRO FIRST- DO NOT TRY TO DO ANYTHING YOURSELF OR WITH ANOTHER CHEAPER CHEMICAL ONLY TREATMENT. My other PCO the first time did not leave the proper paper work to let me know what was sprayed, and thus Brother's didn't know what was sprayed. I felt a little accused/attacked by the way that was dealt with, which made me feel more uncomfortable. I had used diamataceous earth (another no-no if you want to use Lil Bro) which is a non-chemical dust that is a "natural" addition to pesticides for bed bug treatment, and they were very skeptical of letting Lil Bro in because of it (I had vacuumed it all up, but there was still some on the walls/worked in to the couch). Anyway, after a very thorough human search for bugs (which was great!) the dog came in and "hit" on a couple of things. After some more looking, it was declared a 'false positive' (?). I did get the impression they were trying to make me feel better about everything, which again, I have mixed feelings about now. I also gave a sample of a bug to them for IDing, because they said it looked different. That day I loved them. The next day I started to feel a little differently. What went well: Thorough human searches, didn't make me feel like an idiot when I cried, helped treat for mice without added cost, easy to schedule, actual bed bug treatment seems very comprehensive and worth the price What I have mixed feelings about: Did not ID the bug/misplaced bug, seemed to try to placate me, suggested I use someone else for follow up mouse treatment (which confused me) or if I needed follow up bed bug service If this is your first step in Bed Bug treatment, I would recommend calling Brothers. I felt like they would stand behid their own work and treat you well if they knew what had been done. If it is following up some else's work, I would recommend maybe going another route. It seemed like they didn't want to touch something that had already been started/complicated. I felt like I was at the same place I was before they came.

Carpet and padding installed in June, 2009, was emitting substance that caused severe skin rash. Extraction was paid for by carpet manufacturer. No cleaning or fragrance solutions were used, just hot water. Process increased emissions for a week or so, but it seems better now. Good thing, as my house is now closed up for the winter.

That price is for a month. I am a property manager so they clean 30-50 sites that we have. Their customer service is phenomenal. You schedule them and then you don't have to worry about a thing. I've never had to worry about them not showing up. They are all very experienced. They are very professional. They are MHA members also.