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"Had service in 2022 and they were OK at best, often late or didn't show up until days after the quote. Would have been my 2nd year with this service but they failed to complete a quote in a timely fashion. Quote requested 3/2/2023 and no response until 3/21/23. Failed to quote for ALL the services that were asked about in the request and then added an additional 20% increase to basic bi-weekly mowing. There are better options out there, shop around."

"I submitted a request for a quote online and put my address on the request. I emailed with the owner Verulo Cortez, sent him photos of the property and coordinated a time for an in person evaluation. We agreed on a time and date and he confirmed my address. When the time came I called to query why nobody was here. The rude receptionist told me “we don’t service North Minneapolis.” (But the website says it services all off Minneapolis). I told her “Well then why would your owner set this up?” And I was told that’s not her problem. Don’t waste your time."

"I am blown away by how beautiful my yard turned out! It looks like a new place! Manny and his crew were absolutely amazing, professional and attentive to all the little details. I would recommend Bellvue over and over! They were even kind enough to give my curious 9 year old a fun tour of the skid loader! ? They greatly exceeded my expectations with their highly-skilled, quality craftsmanship. He really went out of his way and above to complete a quality job. Truly top-notch. Thank you so much!"

"I never leave poor reviews, however, I was very disappointed in the lack of integrity and communication provided by 5 star lawn service. For the past seven years, we had hired another small business for annual leaf removal and continued to be a loyal customer due to the excellent service they provided. In fall 2022, we were informed that our previous company was acquired by 5 star lawn service and therefore, we transitioned our business to them. We were then assured they would fit us into their schedule. The fall came and went, and they did not show up, nor communicate with us that they were not able to make it work. Once it snowed, it was too late to contact another company. Then in May 2023, 5 star service reached back out stating they were unable to make it in the fall, and offered to come in the spring instead, to which I agreed. After the service, they sent me an invoice for twice the amount of our annual clean up stating “Price increases if a Fall Cleanup was not preformed”. They did not inform me upfront that the rate would change due to more leaves needing to being collected in the spring as they did not perform the service in fall. I attempted several times to contact them regarding the price increase, including an email the same day the first bill was issued, but rather than responding, they continued to issue me “late fees”. Once I was finally able to get ahold of them, they agreed to remove the late fees due to their lack of response, but did not apologize or take accountability for their lack of communication regarding not showing up in the fall and/or informing me upfront regarding price increases due to the acquisition and the additional leaves needing to be removed. I ended up paying the full price, but will not be using their services again."