Green Horizons Inc

I'm less than impressed with the customer service at the Green Horizons office.  I chose to prepay for their services this summer using a bank account for the ease of it and the additional discount offered as an incentive.  I then got charged by mistake via my bank account for the Spring Cleaning service after it was pre-paid.  4 days later I called to ask for a refund and was offered the option to make it a credit or get a refund check.  I asked if the credit would include a prepayment discount and when the answer was no, I decided to have a check mailed.  I expected the check to arrive on the mail a few days later.  Today, 2 weeks later I called back to find out about my check and was told that the check was to be printed later this week and that it would be to me next week.  That is a total of 4 weeks after the money was taken.  When I complaint about this, I was told that there is a 30 day period to issue checks and that the check would be printed today and to me by the end of the week.  I was very unhappy about this interaction because while an apology was issued it was not sincere and at no time the customer rep or the office manager made any efforts to make this situation better.  First of all, I should have been told when I called 2 weeks ago about the 30 day period and was not.  Second, I understand a 30-day check policy for vendors but as a customer I should not be made to wait to get my money back after a mistake was made from their part.   Third, any good customer service would have offered either a discount or a free service to remedy the situation but when I asked today how they would make it up to me, I got a simple response: "We don't need to make it up to you".  That answer comes from a lack of understanding where their revenue comes from.  I have already pre-paid for services this summer and will stick with them for the rest of the season but my business is going somewhere as of the end of the summer.  Green Horizons lack of empathy for paying customers is the reason I will not do business with these people anymore.  I will advise anyone to do the same and remind these people who pays their bills, us the customers.