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"After the big hail storm that happened at the end of May we had an employee of Warner Restoration stop by to talk about potential hail damage. The individual appeared knowledgeable and informative. We opted for roof repair (shingles) and window wrap replacement for about half of our current windows. There was a bit of a delay from when we signed on to when the team came out to work on the roof – but the first red flag was the lack of communication after signing up and agreeing to their services. No one told us when the team was coming out to work on our roof and we (the customers) had to reach out to Warner (multiple times) to find out when they were planning to do this task. With my experience with Warner there are 3 specific issues to call out: Issue #1: My sunsetter awning was incorrectly installed back on the roof. Ultimately it needed to be removed and the area needed to be reshingled due to how it was incorrectly reinstalled. It took so many calls to get this fixed. We were not always able to get a hold of someone, and for 3~ weeks we were given dates and times someone would show up but no one ever did. No one would even call or text to explain they were not coming. My final experience with this issue I called Warner an hour after no one showed up to the promised time and was told to give them another hour to show. I waited 2 hours to follow up and ask what was going on and was sent directly to voicemail (a common occurrence over the weeks). I then *67’d and the call was answered on the second ring. Ultimately I feel as though Warner was trying to fit this repair in between other jobs they were working on and that nothing was actually put on the schedule. It feels as though it was not actually scheduled for a team to correct this issue until I refused to stop calling after the 3rd week of feeling ignored. The roof was done 6/27/2022 and my issue wasn’t fixed until 8/2/2022 (5 weeks later). Issue #2: They installed the incorrect color & texture window wraps. Because they installed a product we did not order they offered to install the remaining window wraps on the other windows (so they would match). Warner Restoration classified this as “free work” but I am not the one who delivered the wrong window wraps and I am not the party who installed the incorrect window wraps. I would have preferred to have the window wraps I ordered instead of the ones currently on my home… which brings me to the final issue: Issue #3: The team that installed the window wraps did a TERRIBLE JOB. We had our final walkthrough with Warner (though no one, to my knowledge, has checked the roof so hopefully there is no issue there because I do not want to deal with this company for even a warranty issue at this point) and showed the poor installation of the window wraps. The gentleman at our final walkthrough expressed that Warner Restoration surely would like to make sure their quality of work reputation remained intact and explained the owner was out of the country on vacation but we could expect someone to reach out to us the week of 8/7/2022. No one has reached out to us yet – and given the lack of communication we’ve experienced since the week of June 20th I don’t expect anyone will. Although, if someone does reach out to correct the terrible job for these window wraps I will happily update that in this review. If you have a simple roof repair job, I’m sure that you will have no issues with this company. If you end up needing to have work done that requires communication: good luck. Update: on Saturday (8/13) Warner sent people out to take photos of the window wraps. They did not reach out or attempt to communicate with us that they were doing this. On Monday (8/15) I called the city to see if they had requested an inspector yet and I found out the permit is still open and no inspector has been requested yet."

"My experience with Slim and Trim has been extremely disappointing; I would not recommend their services. They approached us through door-knocking this spring. Riley, our main contact, worked with our insurance to get our roof replaced. We discussed the project, selected materials, and reviewed what would be covered under our insurance. We signed a contract, believing it only covered the roof. During the contract signing, I inquired about including siding in the insurance claim. Riley mentioned he could send a damaged piece of siding to the insurance company for possible coverage. They submitted a request, but insurance only approved a portion of the cost. Riley explained that we had premium siding and tried to get more money from insurance. However, weeks passed without any communication from Slim and Trim, leaving us uncertain about the cost difference and our responsibility for it. Frustrated with their communication and the poor cleanup after the roofing job, we started exploring estimates from other contractors. This led to concerns about Slim and Trim's approach, especially the potential costs of items like door and window wraps and window replacements, which were never discussed. When we informed Riley that we had decided to go with another contractor, he referred us to the company owner, Thomas. Thomas insisted that the contract obligated us to use their services or pay a 25% cancellation fee. We believed the contract only covered the roof, as that was sole focus of our discussions. I had to ask during the signing if insurance would cover the siding, and only then did Riley offer to check. If this had been included in the initial submission, we could have chosen matching roof and siding materials. There was no consultation about the siding, unlike the detailed consultation we had for the roof. The contract was misleading, and we were not informed of any obligations regarding the siding. Now, Slim and Trim claims that because they worked to get the siding approved by insurance, we are obligated to use their services. Their assertion that they went above and beyond for the insurance approval is unconvincing, as they did all the upfront work for the roof before the contract was even signed. It's unfortunate that companies like Slim and Trim give contractors a bad name. Their insistence on enforcing a misleading contract, along with their poor communication, suggests a disregard for customer service once the contract is signed. Had we been satisfied with their roofing work and communication, we wouldn't have felt the need to look elsewhere. Seeking additional estimates helped me understand what to expect with siding replacement and raised important questions about the process. Would they have informed us of our options or been transparent about additional service costs? A company with strong moral principles wouldn’t criticize a customer for seeking bids to make an informed decision. Their claim to uphold core values of honesty and integrity falls flat when they aren’t upfront about their contracts. Once the contract was signed, their "exceptional customer service" began to falter. Their gaps in communication were frustrating, and their cleanup was inadequate. We're still finding shingle pieces, plastic wrapping, and nails scattered around our yard and driveway. Our gutters had tons of nails in them, plastic was hanging from the gutter, our deck was filthy, and the furniture and hanging lights were never put back. Overall, Slim and Trim’s performance was frustrating and fell short of the "exceptional customer service" they advertise. Their attempt to shift blame onto the customer due to a misleading contract is a troubling business practice, raising serious concerns about their ethical standards. I urge caution to anyone considering their services."

"I like the service. All good"

"The workmanship was very good. The crew was extremely good in cleanup, I found almost no debris from entire job. They completed the job in about 8 hours. The contact for estimation (Jon) was excellent - very personable, knowledgable, helpful and responsive. The customer service from the main office was really bad. We had an email stating they would do our job on a particular day, and crews are usually there by 7. Mid morning I called to see if there was a holdup (or someone got sick, given the current COVID situation). The woman who answered was pretty dismissive of me, and eventually said she'd check and call me back. Never received a call. Crew was there next day. A few days after job, Jon stopped by to talk and see the work. Noticed there was no window permit card, told me he'd make sure I got one and permit into before city inspection two days later. That day, got a call from office asking if they could email me the permit to print out. Told them sure. A day later, in the late afternoon, called Jon and said I didn't have permit. He called the office, told me they said they'd "resend" it out and he sent it out to make sure. So the work was done well, and appears to be good, the cleanup was really great, Jon was great - just don't expect any customer service or response if you have to call about something to their main number."