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"I am a 76 year old woman who lives alone. I have three bathrooms in my home and called Boevaag Plumbing to repair one of the toilets. The service on August 22, 2024, was a replaced fill valve and flapper and the cost was $195.00. As long as the plumber was already onsite, I asked him to look at a second toilet that I thought might also needed a new fill valve and flapper. The plumber confirmed that was needed and asked if I wanted him to go ahead and do the repair. I asked him to do so. I naively did not ask what that additional repair would cost and assumed it wouldn't be another $195 as he was already on site. The plumber was very nice and left my home in clean condition. On completion of the second repair, I received a bill of $390! I was speechless and just wrote out a check. I wrestled for a couple of weeks with whether or not to call just to communicate my thoughts. I decided to write it off and never make the same mistake again. Shortly after the repair, the second toilet was giving me some problem. I called Boevaag and Jeff came out, at no charge. He found a piece of plastic in the new part that he thought was the culprit. A few weeks later the same issue presented. On December 5, 2024, I called Boevaag and told them the issue had not been resolved. Joe said he would get back to me. I called again on December 13, 2024 because I had not heard from Joe, left a message and Joe texted back, "Yes, you are on our list. With this cold weather we have been backed way up." With Christmas and the new year coming up, I chose to wait to hear back. Today is January 6, 2025. As I have not heard back, I called and talked to Joe. Joe assumed Jeff had followed up and resolved the issue. As that is not the case, I offered to accept a $150 refund and I would hire someone else to fix the problem. Joe said he would talk with Jeff to get the problem fixed and he hung up. I know plumbing repair is expensive and I may be wrong, but I feel, as an older single woman, I was taken advantage of. Joe has no customer service etiquette. He is rude and condescending. NO....I would definitely not recommend Boevaag Plumbing."

"The plumber did a great job and came out within the hour. He gave me a quote after looking at the job and then when right to work."

"Charged $1,000 for less than an hour of work with no material. I will NOT hire again."

"Fast and efficient service next day. Estimate given up front and was spot on. Made sure things were working properly after leaking valve replaced. Tested water and secured unit under sink."

"Worst company that I have ever worked it. In my experience, plain dishonest. They have not only made a terrible job on my furnace installation (which replacement need was questionable - my mistake of agreeing to it), they also damaged my perfectly working AC. Now, they are giving me the run around for 4 months to refund the AC damage. I've been calling multiple time per week and also went in person to their office. Before wasting your hard-earned money, pay them a visit at 9609 Girard Ave S, Bloomington, MN 55431 and get inside the office, then make your decision."

"I have a home warranty on my recently purchased home. The home warranty company contracts with BWS. The tech, Ryan G, came to my house on 6/24/21 to assess the plumbing issues I discovered after I purchased my home. He told me on 6/24 he would be requesting approval from my home warranty company for the repairs/replacements, then they would need to order parts, and once the parts arrived, would be able to schedule the service. It is 7/8/21. I have been trying to find out from my home warranty company about the delay. I was informed today by my home warranty company "regarding your plumbing request, the technician has not submitted a full diagnosis, but he did call in to advise us that this was a flipper house that was purchased as is and there was no inspection done on the home. I have requested the diagnosis from them. I will follow up with you once it is received." This comes as a HUGE surprise to me as I purchased the home for myself, for me to live in. The housing market is tough right now and many buyers are bypassing inspections so their offers don't get passed-over by sellers. It is definitely a fixer-upper since it was a cat and hoarder house that had been neglected for over 5 years by the previous owner. Someone prior to that owner had done quite a few DIY projects. The house has good bones and needs cosmetic work (flooring, walls, trim). I previously owned and lived in a 110 year old house for over a decade and did many of the renovations myself. I have YEARS of plans to make my new house and yard exactly what I want and need. After the purchase of my house, I had ripped out all of the cat-hair-and-grime-covered flooring, window trim, baseboards, and window treatments. And then I broke my arm. Now most of the projects I had planned are on hold as I cannot use my left arm for anything for at least a few more months. In the meantime, for my home to be ready for me to move in, I need some plumbing issues fixed that I discovered after the purchase of my home. Hence the request for repair through my home warranty that was sent to BWS. While the tech was at my house, I was displeased with his attitude and the way he spoke with me. He treated me as though I were unintelligent, didn't know what I was asking about with my house, didn't know what my home warranty contract covers, and was very dismissive. BWS has not performed any service. They have not followed through with making the request for approval of repair/replacement through my home warranty company. The BWS tech instead took it upon himself to go out of his way to call the home warranty company make false statements to them about me, my house, and my property. I sure hope this is not the type of customer service BWS does for everyone. But then maybe he treated me this way because I am female and have a broken arm."

"Every aspect of my experience was positive. The team came when they said they would and did exactly what they said they’d do for the reasonable price quoted up front. They were very patient and responsive to my questions; taking time to explain the things I didn’t fully understand at first. They were respectful of both my home and my pets. I’d definitely use them again and will recommend them to family and friends."