Get matched with top appliance salespeople in Vermontville, MI

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"recently had them service a Samsung dryer. It took a couple weeks to get an appointment, which is the new normal, I guess. The guy that came was a bit awkward and uncomfortable to be around and they did not have the parts needed to fix the dryer (the guy implied he normally would but that someone took them off his truck). Nearly 1 month later, they still hadn't been back to fix. I had checked in a couple times for an update and the guy that answers always seems bothered and says there's nothing they can do since they can only order from ONE place. so. I ordered the parts off Amazon, they came to replace and the guy was just as uncomfortable as the first time. this time he implied the parts may never have even been ordered. any ways, he got the dryer running but now it makes this God awful screeching. I do not want to call them back so will likely just have to buy a new dryer"

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Before embarking on a full kitchen renovation, I did significant research. McDaniel's advertises a stress-free, full-service process, and since I’d never been through a home reno before I figured this was my best option. It was far more expensive than ordering from a big box home improvement store, but I figured it would be worth it. McDaniel’s was great during the sales process. After which the greatness, or even adequacy, stopped. The first cabinet I opened on delivery was damaged on both the frame and the door. The next cabinet opened was the sink cabinet. It was the wrong cabinet. The other large cabinet, for the built-in microwave, was also ordered incorrectly. Lower cabinets came unfinished on top and the end cabinet (the bookshelf on the end of the peninsula, or the piece de resistance!) unfinished on the sides. As the project went on, it was clear the measurements were not thorough, and every modification costs precious time and money. For instance, moving light fixtures because the cabinet wasn't measured for depth costs an additional electrician and a drywaller. Every single cabinet in my kitchen has dents or pitting. I expected that a small amount of cabinets would arrive with scratches or minor damage, I didn’t realize every single one would! The quality does not reflect the price of these cabinets. My stove, which was ordered and paid in full, never came. I cancelled it after waiting 4.5 months. What bothered me most is that no one cared that my project went so off track. I was constantly calling to check on delivery of stove, cabinet doors, trim, etc. My designer was very responsive. She always got back with me quickly. But I was never offered real solutions to these issues. In sum: the value for money is not there. I dealt with the same level of stress, frustration and contractor modifications I would have with a big box store, but it cost me roughly 60% more. McDaniel’s is a sales company, nothing more. If you know that going into it, you are far better off than I am."