Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Lane's Appliance Repair
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
For more than 30 years, residents and businesses in the Mid-Michigan area have put their trust in Lane’s Repair for their appliance repair and maintenance needs. We offer fast response and in-home or on-site service at a competitive rate. All of our work is backed up by the full manufacturer’s warranty on all parts and labor. Award winning.
Business highlights
45 years of experience
Services we offer
& Freezers, Dishwashers, Dryers, Garbage Disposals, Icemakers, Microwaves, Ovens, Repair & Service - Refrigerators, Stoves, Washers, Wine Coolers
Accepted Payment Methods
- CreditCard
Reviews
4.992 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 1% | ||
| 1% | ||
| 3% | ||
| 0% |
Showing 1-25 of 92 reviews
Barbara V.
Mar 2020
I continue to be impressed with the service from Lane's Appliance Repair. The latest repair was on our KitchenAid dishwasher. Brian D was the repair tech. He is knowledgable, efficient, and professional. In this case, the factory had shipped a wrong part and so Brian had to return a few days later to complete the job. Brian always puts protective covers on his shoes and this time, due to the COVID-19 virus, he also put on a clean pair of gloves before beginning the repair. I find the labor charges to be reasonable. Bottom line, I recommend them very highly.
Patrick S.
Jan 2020
Brian D was our service technician. He quickly found our problem and proceeded to thaw the frozen water line which feeds the ice maker. He answered my questions as he made repairs. It was quick job of diagnosing the problem and making the repair. Yes, I would call them again if/when I have another need for their services.
Russell O.
Aug 2019
Bosch's warranty department gave me a list of several appliance repair companies. I made the right choice by calling Lane's Appliance Repair! The operator that took my call was courteous and professional and efficiently took the necessary information to schedule the repair. The technician, Andy V., was friendly and professional. He kept his work space well organized and clean. He proved to be expert at his craft, quickly diagnosing the problem, ordering the correct part, and fixing the machine. He arrived exactly when he promised and completed the repairs within his estimated amount of time. I can't write enough nice things to say about the professionalism and operational excellence at Lane's Appliance Repair.
DeAndra B.
Feb 2019
My service call was set up promptly at a time that worked for everyone. I received a call regarding a cancellation window, so I was able to get the work done even sooner. I was given a window of time, and Brian (service technician) called 30 minutes out. He arrived within the window and diagnosed the problem. He needed to order new hoses for the repair, and we were able to schedule a follow up appt. while he was at the house. The second visit went as smoothly as the first. He was careful, clean (carries a towel for water drips), and gave me a few tips about some other minor issues I was having with the washer. They take all credit cards or a check, so paying for services was simple.
Ed B.
Oct 2018
Repairman Chris did not use TFE paste when installing gas line to cooktop. I asked why not? He claimed it was not necessary and he never used it. After he left, I discovered the smell of gas in the cabinet. I turned the gas off and reinstalled the line with the paste. While reinstalling the line I discovered that he had not secured the cooktop to the cabinet. He taped the bracket to shims that were not secured to the cabinet. Totally unprofessional. Hire Lane's Appliance Repair at your own risk. He didn't even leave a receipt for the work!
Response from Lane's Appliance Repair
"I am sorry that you had a bad experience with our company. I hope that by me reaching out to you yesterday and refunding back the full amount that you paid has shown that I do stand behind our work and address any issues that arise. I have addressed these issues with the technician and taken appropriate actions. As the owner of the company I do not tolerate this kind of poor workmanship and I do not take it lightly."
Deborah C.
Apr 2018
1st visit determined that the ice maker needed to be replaced. Second visit was only a week later. About a month later, I called because the ice maker was not filling the container. He came right back out and found the part was faulty and will return in 3 days with a new part.
Response from Lane's Appliance Repair
"Thank you so much. We are glad you were pleased with the service!"
Ellen S.
Oct 2017
Great. Could hardly have been better.
Response from Lane's Appliance Repair
"Thank you so much for the great review. We are really happy that your so happy with the repair. Have a wonderful day!!"
Michael S.
Sep 2017
When the "fix" didn't hold, I saw a different Lane's. The new fan often started making noises less than two months after replacement. Their first response was that my 60-day warranty was expired when it wasn't. And then, as you might guess, it didn't make any noise when Andy came out to fix it. He told me to record it when it happens again and call them. I did that a couple of days later and nothing's happened in almost 3 weeks since.
David B.
Sep 2017
Suggested I buy a new one even though it was only 5 years old. Took the time to show me why. We did. Brian one of the good ones, even though I had never met him before.
Response from Lane's Appliance Repair
"Thank You for the great review. Have a great day!!"
Andy P.
Aug 2017
Great. On time, fast and reasonable.
Response from Lane's Appliance Repair
"Thank You for the great review!! We look forward to helping you in the future. Have a wonderful day."
Sharon R.
Jul 2017
The service was very good.
Response from Lane's Appliance Repair
"Thank you for the review, we certainly appreciate that. Have a great day!!"
Michael A.
Apr 2017
Poorly. Nice guy. But had virtually zero good advice to give. We absolutely could have accomplished what he had to offer over the phone in about 4 minutes. Instead, they got $65 out of me. They knew it was a Bosch. They said they work on Bosch. I'm not convinced. He screwed with the detergent door, flipping it open and shut about 25 times. My wife and I already did that. He had no clue at what point in the cycle the door should open. I'm the one that suggested perhaps we should change the entire detergent door panel (a small panel on the interior). He gave me a price of $188 for that. But he gave me zero confidence that would do it. I won't call them again.
Response from Lane's Appliance Repair
"[Member Name Removed], Thank you for your feedback regarding the service that we provided. I am sorry to hear that you were unhappy with our services. Our goal is to always leave our customers feeling satisfied that the issue with their product was diagnosed properly and repaired in a timely manner. We go to great lengths to make sure that all our technicians are fully trained on the products that they service. The last thing that I would ever want is for one of our customers to feel like one of our technicians did not know what they were doing. After looking at the estimate that our technician gave you I see that he did quote you a price to replace the dispenser assembly and at that time you decided that you did not want to go forward with the repair. If you truly feel like the technician was not confident or knowledgeable about the product than I am more than happy to go take another look at your dishwasher to give you a second opinion. I will not charge you another Diagnosis fee for this. If you do decide to go forward with this repair that $65.00 that was paid for the diagnosis fee would be applied to that total."
DIANE C.
Feb 2017
The company obtained parts and installed them promptly and correctly. Very professional.
Response from Lane's Appliance Repair
"Thank you for the review. It was our pleasure to help you. Have a great day!"
Frank S.
Nov 2016
Excellent service, definitely knew what he was doing. I would hire again.
Response from Lane's Appliance Repair
"Thank You. Glad it all worked out for you. Thanks for the review. Have a wonderful day!!"
Janet G.
Oct 2016
The serviceman, Walter, identified the part that needed to be ordered. Once it arrived, a second visit had it properly installed, up and working again.
Mow A.
Aug 2016
It went well. Walt came in and assessed the problem as the compressor start relay switch. He had one in his truck so he was able to fix it at that time. The freezer immediately started cooling off and I haven't had a problem since then.
Geer S.
Jun 2016
Walt called before he came and arrived at the time the company said he would. We explained the problem to him of the internal water leakage from the refrigerator. He explained to us that the refrigerator was old and would see if the line could be either fixed or replaced at a reasonable price--or he would recommend to either keep the current refrigerator without the water line for water dispensing or to purchase a new refrigerator. Luck for us the line could be replaced at a reasonable price. We always felt he was looking out for our best interest. Was not trying to sell us something we did not need or want. Walt was wonderful and very informative.Without question, would hire this company again .
Janet S.
Feb 2016
unknown
Response from Lane's Appliance Repair
"So glad it all worked out well for you. Thanks for the great review!!"
Deborah P.
Feb 2016
unknown
Response from Lane's Appliance Repair
"Thank you so much for the perfect score! We appreciate that, and have a wonderful day"
Richard L.
Dec 2015
unknown
Response from Lane's Appliance Repair
"Thank You for the review and look forward to assisting you with any other appliance repair you may need. Have a wonderful day"
Jeanette D.
Dec 2015
unknown
Response from Lane's Appliance Repair
"Thank you for the review."
Edith L.
Dec 2015
unknown
Response from Lane's Appliance Repair
"We wish you a Happy Holiday season and thanks for the great review. Have a wonderful day!!"
Dennis P.
Nov 2015
Excellent! Brian, is very quiet, but will speak when spoken to :) He takes care of the little things: asking if he was blocking a car in the driveway. He also removed his shoes before entering. Very polite! Completed the work quickly and made sure he had safety buckets in place in case of water spillage, etc. He originally came out about 5 days ago, but needed to order a part for the repair and in the mean time, gerry-rigged the frig to work for us while we waited.
I also asked about an ice maker and he tipped me to an alternative solution that was easy and turned out to be much cheaper.
Scheduling was super easy on the phone and very friendly.
I will call them EVERY time I can't repair something myself
I also asked about an ice maker and he tipped me to an alternative solution that was easy and turned out to be much cheaper.
Scheduling was super easy on the phone and very friendly.
I will call them EVERY time I can't repair something myself
Response from Lane's Appliance Repair
"Thank you so much for your review! We certainly appreciate the feed back. We look forward to helping you in the future. Have a wonderful day!"
Kristine W.
Nov 2015
unknown
Response from Lane's Appliance Repair
"Thank you!! That is such a great review!! It's so nice to have you as a repeat customer. Have a wonderful day"
Phil D.
Nov 2015
unknown
Response from Lane's Appliance Repair
"It was our pleasure working with you. Thank You for the review!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Lane's Appliance Repair is currently rated 4.9 overall out of 5.
Lane's Appliance Repair accepts the following forms of payment: CreditCard
No, Lane's Appliance Repair does not offer free project estimates.
No, Lane's Appliance Repair does not offer eco-friendly accreditations.
No, Lane's Appliance Repair does not offer a senior discount.
No, Lane's Appliance Repair does not offer emergency services.
No, Lane's Appliance Repair does not offer warranties.