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"The work was really good. He was able to cover the work, cleaned up nicely, did a good job, very efficient, professional, courteous, and polite."

"It was a steady process. Of course there were hiccups along the way, but with Renaissance & myself working as a TEAM on this project, everything was done & done well. I do believe that is KEY on any project, especially one of this size. I told Jamie at the beginning of the project that communication was VERY important to me. Jamie was quick to address any questions or concerns I had. He picked up my calls every time. I will hire Renaissance Restoration for all home improvements and/or updates."

"The product in and of itself is excellent. The salesperson was well-informed and did a great presentation, offering a very reasonable price. I was thrilled. The workers were professional and polite. However, when they arrived, they had not reviewed how the pipes were to be installed for proper drainage. I sometimes have to jump into work early if I'm needed. I let them know I might have to leave while they were working, and might not be able to supervise their work. I had to leave early, told them the details, and left. I did not come home to what I had requested. I spoke with the dispatch person (the owner's wife), and was told in no uncertain terms that I was stuck with it the way it was because I had "signed off" on the job. I had to stop payment on the check, and reached out to the owner. He informed me that I was being "unreasonable" to ask that the work be done properly, questioned my sanity, and told me I needed help as I had "mental problems". He threatened to send me to collections, and I informed him that I was happy to pay, and simply needed two drainpipes to be put behind the fence instead of in front of the fence. Again, I was told I was "unreasonable", and that the workers were not required to read the specifications for the job, that it was my responsibility to communicate that to them (news to me). He stated he would come in about two weeks, even though it was a "long drive". I thought about the lack of customer service and realized that I really did not want to deal any further with this company, and paid them. My conclusion: great product, good workmanship, but communication with the home office was very angry and drama-ridden (not to mention being told that I was mentally unstable). I think I expected more from them in terms of communication than they are able to give. If you do use them, be very specific about placement, and be sure to stay until the installation is complete. It is a five-star installation and product, which is what the two stars are for. It's a zero in terms of customer service."

"We ordered our large front window (including 2 side windows) back in November 1923. They said it would be 6-8 weeks and that was fine with us as Christmas was around the corner. Come January 2024 we hadn’t heard any updates so my husband called them to check the status. They said it hadn’t been delivered yet (built in Ohio). In February, hubby called again and they reported the side windows had but the center one couldn’t be found… . We agreed to go ahead with the side window install mid February. They came and did a nice job, but they had to complete the frame in with new Quarter Round (plain wood color)! They left. The next report : it was coming in end of that week . Didn’t happen. Finally end of February it arrived from warehouse. Today it got installed on March 4th!! In the meantime my husband said for all the mix up in dates and install dates wonder if they would accept a deal? They agreed to paint the new Quarter Round instead of a $50 discount. And we agreed on White to match the Framing on window. The guys who came to finish/complete last install were very curtious and cleaned up after everything was done . We are very pleased with the work they performed and really love the Triple Pane windows. Looking to lower our energy bill as the last windows had no insulation!"

"It went very well. He was very particular about the measurements and the job looked great when it was done. We will hire him again soon!"