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"TERRIBLE PEIPLE TO WORK WITH. IM OUT $50. It took about 2 weeks to get Brian out to give me an estimate. At that time, he told me he charges $50 for an estimate which goes towards the work if he’s hired. He’d not mentioned that before and it was a red flag but I gave him the $50 and he said he’d be back on 7/19. I texted him the day before to confirm and he didn’t respond. So I texted again that evening and the text wouldn’t deliver. I called and a msg said I was calling from a restricted number, he blocked me! I called Cameron the next morning and explained what happened and he said he was trying to reach Brian as well. He told me he’d come out and do the work and would call me back with some options of when he could come. Four days have passed and no call back. I’ve tried calling again and his mailbox is full. TERRIBLE WAY TO DO BIZ!!"

"It was a steady process. Of course there were hiccups along the way, but with Renaissance & myself working as a TEAM on this project, everything was done & done well. I do believe that is KEY on any project, especially one of this size. I told Jamie at the beginning of the project that communication was VERY important to me. Jamie was quick to address any questions or concerns I had. He picked up my calls every time. I will hire Renaissance Restoration for all home improvements and/or updates."

"They sent an automated message twice and never followed up."

"Expensive $11.5K to put in a shower in place of a tub, done in one day. Asked for brushed nickel, but got chrome everything. Asked for 2 shelves but just got 1 which they say is standard. They came back next day with 2nd shelf insisting I did not order. I do not know how a family can get by with 1 little shelf for shampoos and soaps, or why one would be standard. They left wall unfinished and floor untrimmed. Minimal retrofit. It works. Plastic and chrome, but works for now. My other retrofit tub with 6 shelves cost $1750 installed labor + materials, 1/10th the price."

"So let’s start with the fact that they quoted us a 3-5 day installment… it was over SIX WEEKS! When they came for a quote we told them the biggest reason we are switching to forced air heat is to get heat on the level that you walk into the house because our daughter’s room is down there and it’s the coldest area in the house, they said it wouldn’t be a problem. After they got the furnace in they informed us that they might have to take some of the ceiling tiles down in the basement for the duct work we said that’s fine no problem and asked if they needed us to do it, they said no they will handle it. They showed up for a few hours every day but not much got accomplished. Then they took down the ceiling tiles and when I say “took down” you would think they took them down and set them in a pile nicely right? Nope! They literally ripped them off the ceiling and dropped them on all our things! Couches we had down there everything! They left the biggest mess I had ever seen! In our daughter’s room she had muddy foot prints on her white comforter, they spilled her trash and stepped on it, and she had saw dust and insulation on and in her bed! They didn’t order the parts they needed until they needed it so there was another couple weeks. Then they said they were putting the house on a 2 zone system which is great, but I said if they do that and put the lower level with the highest level floor wouldn’t that be bad because the upper level is really hot and the lower level is really cold they said that’s not how it would go and the two lower levels would be on the same zone and the highest level would be by itself. Well after MONTHS of not being able to figure out why our daughters room was still cold we called them and said that we need to get it inspected and they have one chance to fix the stuff (the registers wouldn’t fit in the holes they cut, the ones that did fit the duck work fell out because they cut them wrong, daughters room still freezing etc.) so they come over and the tech was super nice and couldn’t believe the work they did and didn’t do! Ended up putting a damper in for the heat on the lower level and highest level. We still don’t know how that will work in the summer when we need air upstairs and not downstairs! So they came and “fixed” that. Then they reached out to my fiancé and told him that it was our fault that the ceiling tiles were like that because it not their job to do demo to put the duct work in … even though they never told us in advance to do it and after we offered to do it and they said no! The electrician came and told us that they would be back to clean up the mess because that’s unacceptable, weeks later however we just paid for a dump truck and did it ourselves! We will see if this even passes the inspection but if it doesn’t I don’t even want them back here to destroy other things! Look at the pictures and you can decide for yourselves but I wish I never called them it was a horrible experience lots of work and frustration on our part! Hire at your own risk!"