Get matched with top hardwood flooring pros in Grosse Pointe, MI

"Tom and his crew (Melissa and Tom Jr) did an outstanding job installing our wood floors. They arrived each day at 8:00 AM and we’re done for the day at 4:30 PM after thoroughly cleaning up the house from their work. Two areas of the house presented extremely challenging skill level requirements and they accomplished the installation with no problems. This project had multiple walls at angles other than 90 degrees and their cuts were perfectly matched with no gaps such as at the fireplace hearth. Our house prior to the wood floor installation had numerous squeaks throughout it. It has now been over 6 weeks and not one has recurred. Both my wife and I are very critical customers of any purchase and neither of us have had a single complaint. We could not be happier that we selected Property Care."

"I'm highly disappointed with world of floors. They sell you on quality and workmanship warranty. Sales man told us we get a 20 year workmanship warranty. That there installers do great work and would take care of any sub floor out of level over 1/8 of an inch. They did not which caused some of the flooring to come apart. Also we paid extra to get the best floor they sell and also best trim boards they have. Over 10,000.00$ . The trim boards are not even because the never attempted to level floor or even use the proper transitions. We couldn't get them to fix any of our concerns before finish. We had to complain immensely and take it the top. They have been to my house 7 times. We are still not satisfied we couldn't get 20 minutes of workmanship warranty. We have spoke with owner operator Emil. He came out 2x rude inconsiderate. Trying to tell us or you if your dumb enough to use these people. What good workmanship is. I thought the customer should be satisfied. During these 5 extra visits back to fix what there employees messed up. Guy by the name Ross. Bully's customers including woman. Again telling us they are not going to remove any more flooring. Before you can get a word out. Why send the same crew back to my house 7 times. When you can't get it right after 4 you think you would try someone else. We have video of how they dress when boss not around. Coming in with a wife beater and a bad attitude on your 6th visit then telling the customer we are not doing anything to make you happy. Just a total inconvenience of my time. Between my partner and I. We missed 6 days of work. They act like we are inconveniencing them. My last complaint was that corners were so bent and sharp they would cut your feet. From bully Ross pounding the crap out of it. He also spilled his sticky pop all over are floor. We had to clean it. You know the extra pieces they leave for future repairs. They used it all up on there 7 visits. Trying to it get right. Our base boards look like crap in many areas. They took a chunk out of corner and stuck it back on with cualk. I showed them on there 6 th visit Ross says I can put more cualk in it. Are you kidding me that's not a fix or solution. so at this point I asked ross to leave my house. I'll talk to Emil. Well before the dust could settle after I left a message because they never answer the phone when you need quick answer. I specifically asked Emil not to have Ross come back ever again. He will try to intimidate you to get out of work. Then to top off Emil got loud and said he will do the talking. Rude! What about my money ten thousand dollars. And the guy is rolling on my floor with a credit card. Saying it's no higher then other areas. Last area of concern was our hall way. So far from kitchen. Emil says you have all this traffic. Trying to get out of it and just wear you down to you give up. We're not. we turned into the BBB. I'm a aerospace tool inspector. Credit card on the floor from the smooth side. You kidding me and that's your upper management representative? Seriously the last 4 visits were insulting and a big waste if our time. We are so disappointed in the workmanship And final results. But seriously the way we have been treated. With no resolve. Out 10,000$. I would give serious consideration before using this company. Buyers beware! We are taking it to the next level. Stay tuned. Some videos and pics. And so much more I wouldn't recommend world of floors to my worst enemy!"

"This is the third time we have used Kapalua floors and they have always done an amazing job. This time it was our entire first floor and we love the finished product! Top notch service and quality. Highly recommend."

"Fantastic. Staff was polite, professional, and competent. Work speaks for itself. Would definitely recommend."

"Josh is very professional and a hard worker. His eye for detail is spot on, and his level of work is top notch."

"Right from our first call to The Carpet Guys, to John coming over to measure and helping us pick out the right carpeting. To Dawn calling several times to work out a price. Then Simons crew coming over and doing an excellent job. They are very nice guys. They amaze me how fast they do their job. We really Love your company. We highly recommend this Company. Thank you Mark and Sue We also have a couple people that are going to be calling you for Carpeting. "

"Floors were badly scuffed, scraped, faded, grayed, and chipped. George did the work personally and made them look as good as new! I highly recommend George's Hardwood Floors to anyone."

"Everything went very well. I was impressed with their attention to detail from beginning to end."

"What a fabulous experience. From the moment I called Mark for an estimate, to the time he spent in our home reviewing our needs the very same day, to his meticulous attention to detail throughout the cleaning process, we couldn't have been happier. There are many carpet cleaning companies that offer "deals" and you barely get what you pay for ... little more than if you rented a machine yourself. Pristine, on the other hand, takes the time to do things right and ensure your satisfaction. There's simply no comparison to other companies out there and we will continue to rely on Mark to keep our carpets clean."